10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
29,909 miles

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« Read the previous 20 complaints

problem #2

Feb 232013

TL 6-cyl

  • 3,000 miles
I am submitting my complaint here because, all North american Acura are built same and has same safety/problems. Please excuse my info on address since there was no entry for Ontario, Canada. ===========encounter with the problem click or pop sound comes out of steering wheel column when steering is on center and when I start to steer a little bit to left or right. Please see the video - youtu.be/evpahlxxv5Y or for detailed follow ups please see - TL.acurazine.com/forums/showthread.php?T=881249================2nd - I complained to Acura Canada they said elevating the problem to higher level will start by reporting to dealership. =================3rd - dealer visit above problem was presented technician who went on the test drive with me to replicate the problem stated although, he sees what the problem is, it is normal and the problem is effecting all Acura so, he refuse to do any work on it because it is normal ============================4th failed attempt, I have called Acura Canada again the person (client services) said - he suggested visiting other dealership in vicinity to get second opinion and see if they will authorize the replacement (I do not wish to travel around whole city to beg for warranty) - there is nothing he can do to authorize the replacement since dealership (hands and legs of Acura Canada) thinks it is normal and replacing them would not relieve the issue - he would pass the info along so, it will be known to future dev. Of Acura bottom line - who am I relying on here for warranty" where should I be contacting now? or should I just shut up and live with it like the dealership and Acura Canada said"

- Toronto, CA, USA

problem #1

Feb 012012

TL

  • 1,200 miles
Passenger side airbag warning light comes on intermittently for several seconds (long enough to have photographed it on cell phone on several occasions and sent to ralleye Acura dealership) although a passenger is seated. Passenger is female, 125 lbs, 5' 6" tall. Vehicle has been brought back about 4 times for this complaint. Each time it has been proclaimed "fixed." The last time was about 6 weeks ago and it was in shop for about 8 days. A week after that it happened again. Dealer was told and said they would "get back to us." They have not. Called Acura customer relations and [xxx] in that department called back this morning. He insists it is the passenger's fault, there is nothing wrong with the car and it is "supposed to function this way." Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jamaica, NY, USA