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Steering failure on trip to CO. Happened Sunday July 15. Vehicle was towed to Audi dealer in Chattanooga TN. Repair was finished on 9/19. I could not get a loaner vehicle from dealer, but after complaining was finally offered a rental on the last day of repair. I was told by service advisor that it was his understanding Audi would reimburse me for the repair and my expenses. I think he called it a courtesy warranty.
Even though there hasn’t been a recall on the Q5...the sQ5 was recalled with the same issues. Other Audi’s have had issues with steering failure also.
Today I was told I would be reimbursed 1700, on my expenses of over 4000 dollars, after pretty much reassuring me they would do the right and honorable thing. I feel let down and disappointment with the Audi Corporation. I have always recommended Audi but no more. Very poor customer service to a loyal Audi customer.
- Mersades W.,
Fernandina Beach, FL, US
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I bought my Audi 2014 Q5 used from an Audi dealer (it had 17 000km and it was the dealers courtesy vehicle).
The power steering problem occurred for the first time in February 2015 and occurred on another occasion in March 2015. The problem did not re-occur until December 15th,2016 and again on Dec. 18th,2016. It happens in colder weather. You start off with the vehicle fine but if you stop and turn off vehicle (ex. to gas up, or go in a store for a few minutes), when you start it again the red light warning appears and you have NO power steering. I've had to drive without power steering a couple of times. I've been to the my Audi dealer and they ran the computer on my car and the report did not pick up any such occurrence !!! So they did nothing.
Rouyn-Noranda, QC, Canada