10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,103 miles

About These NHTSA Complaints:

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problem #3

Jul 182017

328

  • 10 miles
" takata recall " : I remember the moment my car accident happened ( 7-18-17 ) : when I arrived del Mar pharmacy's parking lot ([xxx] ), absolutely I slowed down my car and approaching the parking space. When my car 's front tires touch one side of the pavement ( there are 2 pavements separated apart about 3 feet with soil where are planted with flowers, each pavement is approximately 1/2 foot thick and 1/2 foot high ). while I stepped on my car's brake pedal, I felt the car suddenly lose control and it jumped on my side's pavement, and almost at the same time, both air bags burst, made the car ran over to almost a half of the distance between 2 pavements ( about more than 2 feet ) and hitting the rear of another parking car ( on opposite side of my car's parking space ( lot ). I didn't know what reason had made the braking system didn't function well, then the car jumped on the pavement, and both air bags suddenly burst, made the car madly jump over to another side of parking space ( opposite side ) and made the accident serious ( 1 car's rear almost was crashed, another car's rear on the other side of parking space was hit by this car' S head. Finally, the police came to make the report, and my car was towed away to my friend's parking lot. After 1 week, I called the repair shop which fixed my car's brake system in June. Now it is still there, and waiting for BMW investigating more than 3 weeks already, but still without any result if you still have any questions, please just email me. I will do my best to explain every detail. Sincerely, yours : [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- W.Covina, CA, USA

problem #2

May 022017

328

  • 108,000 miles
While driving the car, it loses power completely and the engine shuts off. This has happened several times while driving on the freeway at high speed. It is a very dangerous situation, as the car quickly decelerates and power steering no longer works. I have been incredibly lucky to be able to get to the side of the highway after losing power each time (it has happened on the freeway 5 times now). The car will not start after it loses power and puts up a random check engine error. Sometimes, after sitting for a period of time, it will start up, but this seems to be completely random, as it happens sometimes, but not always. I have taken the vehicle to BMW several times now and they have replaced several parts and assured me it is fixed, but it keeps happening. I am now very concerned for my family's safety. I realize the car is a 2009 model, and it has a little over 100,000 miles on it, but this type of power loss should not be happening over and over again, especially when it has been taken to the BMW dealer. I have specified the last incident in the "when did this happen" question below, but the problem started about 6 weeks ago.

- San Diego, CA, USA

problem #1

Jul 152009

328 6-cyl

  • 300 miles
Soon after purchasing my 2009 BMW 328I (with a manual transmission), I had the dealer install BMW customized 328I rubber floor mats. The mats have a fitted slot for the gas pedal and anchors to prevent them from moving after installation. Unfortunately, the length of the mat on the driver's side is too short for a vehicle with manual transmission. When you depress and release the clutch, it catches the top edge of the mat and lifts it up, covering the clutch and the brake pedal. When you put your foot back down, you end up stepping on the mat, partially depressing the brake and/or clutch while the car is in gear and moving. I've taken the vehicle back to the dealer several times to have them adjust the installation but they can only move it a few inches because of the gas pedal slot, so the problem wasn't fixed. I don't drive this vehicle very often but last month (9/2012) I finally got fed up and contacted BMW to let them know their rubber mat design has a safety flaw and that I was filing a complaint with NHTSA. They recorded my complaint but said there would be no additional follow-up. So, for safety reasons, I have now removed the driver's mat from the vehicle.

- Amissville, VA, USA