really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
64,860 miles

About These NHTSA Complaints:

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problem #10

Nov 152017


  • 115,600 miles
Takata recall, whenever I drive my car for more than 30min it overheats and completely shuts off. The steering wheel locks like it runs out of gas and I can't start the car for at least 20 30 minutes. Thought it was the fuel pump replaced that and 3months later the problem comes back and now I can't run the A/C without it shutting off randomly. I've had this happen on very busy roads blocking traffic because I couldn't do anything. I took my car to BMW dealership and the parts still aren't made is what they said. I want this problem fixed as soon as possible please.

- Idaho Falls, ID, USA

problem #9

Jul 042017


  • 120,000 miles
The air bag did not open and I almost died

- Cohoes, NY, USA

problem #8

May 022018


  • miles
The roof is leaking at the point where the top attached to the windshield on both sides. After it rains or car washed the water will leak out and fall between the seat and the door. I've taken it back to the dealer who says the drain gets clogged but it's be okay for a month or so and the problem returns. This happens when the car is in motion, you can press on the breaks and the water will drain and the same goes for stepping on the gas.

- Ft Lauderdale, FL, USA

problem #7

Nov 022017


  • 71,000 miles
Heat not working on car. Concerned about fire before recall is fixed. Plus, I am freezing in winter weather conditions. I have been told by dealership BMW has not released parts to fix. This is unacceptable.

- Knoxville, TN, USA

problem #6

Nov 012017


  • 60,000 miles
2 recalls needed: 17V-676: Blower motor wiring and 17V-683: PCV valve heater. Got a letter from BMW saying these recalls are not ready but my car has a really bad burning smell from the air vents and need it fixed as soon as possible.

- Monterey Park, CA, USA

problem #5

Jul 102017


  • 54,000 miles
After 3 months of being overcharged $5000 for an $800 repair I confronted BMW alexandria with the documentation of being over charged for a $815 repair that fixed a continuous problem they charged my more than $5000 in repairs which didn't fix the problem. When I contacted BMW headquarters, eventually an $800 credit was extended, but it in no way compared to the erroneous overcharge for unneeded repairs by your dealership. BMW alexandria could not properly diagnose the problem with my car from July-November and allowed my car to sit for weeks, until I reached out to BMW headquarters for assistance then all of a sudden they found the problem that only cost $815 to repair. This feels like a dealership with the supposedly best technology and technicians to properly diagnose a vehicle made guesses on the repairs needed to overcharge me. There is no way that all of a sudden a repair need can be identified when I contact external people for assistance on the matter when the matter couldn't be solved within the many months and overcharges prior to me seeking support outside of BMW. BMW explained that the reason I was only extended a credit instead of a refund was because of the parts used for repairs cost money. However, it is my perspective that this would not have been the case of parts being placed on the vehicle if technicians properly diagnosed the car in the first place. This actually adds on to the feeling that the dealership scammed me because these were all items that I did not need and were never going to repair the continuous issue that in the end took $815 to fix. I truly feel a refund of the difference between what I paid out and what the actual repair ended up costing is appropriate. Keisha holland

- Falls Church, VA, USA

problem #4

Sep 062016


  • 115,000 miles
We came home and parked the BMW in the attached garage. Ten minutes later I heard a noise from the garage. I looked into the garage and found the engine compartment of the BMW on fire. I called the fire department who came as quickly as a volunteer department can. By the time the fire was out both cars in the garage and the house had been badly burned.

- Blairstown, NJ, USA

problem #3

Apr 292017


  • 68,000 miles
Engine suddenly shut down while driving. Had to be pushed off the road. Very dangerous.

- Manhattan Beach, CA, USA

problem #2

Jul 102015


  • 45,000 miles
Have a 2009, BMW with 45,000 miles and my axel(both) are in need of replacing due to rust. When I took my vehicle in for repairs I was told by my service advisor that this problem is occurring a lot in 2009 & 2010 vehicles. Maryland is not a flood zone state and the vehicle is too young with low mileage to have this problem. This clearly a factory problem! it no way a vehicle with 45,000 miles is in need of an axel replacing due to "rust".

- Idlewydle, MD, USA

problem #1

Jul 052015


  • miles
Inside passenger door handle melting

- Port Orange, FL, USA