10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
71,494 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Jun 152018

328

  • 130,000 miles
I was driving on a busy highway between 70-80 mph. The engine stalled and I was unable to press the gas. I managed to get the car off on an exit due to momentum. After sitting in a parking lot for 30 minutes, the car cranked back up without any issue. The stalling issue has occurred twice.

- Raleigh, NC, USA

problem #10

Apr 242018

328

  • 100,000 miles
Takata recall: Just cant believe my car just went dead while driving. There have been issues with the fuel pump but nobody is making people aware of this so it can get fixed.it was really scary. Belt tensioner was replaced from BMW in 2014. Then belt tensioner goes bad again in 2016. Steering super tight, just replaced power steering pump 10 months ago..

- Matawan, NJ, USA

problem #9

Aug 242017

328

  • 51,900 miles
I was driving my 2009 BMW 328I sedan on the highway during peak morning office hour (~ 07:45 am cst) on August 24th 2017 when all of a sudden the steering control started behaving weird. The steering wheel was not staying straight. It was going to the extreme left and right resulting in the car going all over the lanes by itself. I was scared and panicked at this sudden behavior of the car. Ultimately I hit the brakes and the car seemed to get back to control. I pulled over to the shoulder and got the car towed to my home. Note that the car was not driven for a month as I was on vacation. I am thankful to god that I am safe and didn't hit or get hit by another car!

- Schaumburg, IL, USA

problem #8

May 022017

328

  • 108,000 miles
While driving the car, it loses power completely and the engine shuts off. This has happened several times while driving on the freeway at high speed. It is a very dangerous situation, as the car quickly decelerates and power steering no longer works. I have been incredibly lucky to be able to get to the side of the highway after losing power each time (it has happened on the freeway 5 times now). The car will not start after it loses power and puts up a random check engine error. Sometimes, after sitting for a period of time, it will start up, but this seems to be completely random, as it happens sometimes, but not always. I have taken the vehicle to BMW several times now and they have replaced several parts and assured me it is fixed, but it keeps happening. I am now very concerned for my family's safety. I realize the car is a 2009 model, and it has a little over 100,000 miles on it, but this type of power loss should not be happening over and over again, especially when it has been taken to the BMW dealer. I have specified the last incident in the "when did this happen" question below, but the problem started about 6 weeks ago.

- San Diego, CA, USA

problem #7

Oct 112015

328

  • 77,000 miles
"takata recall" I have a complaint filed regarding an electrical issue I had with my vehicle which resulted in a motor vehicle crash (NHTSA id number: 10781956. My car was equipped with takata airbags, 4 of 6 airbags deployed. The airbag from the driver side caused injuries to my face and arm. I received a recall letter from BMW 4 months after the accident that resulted in the need for physical therapy due to the injuries to my arm and shoulder from the impact of the airbag, which also cut my forearm. The steering wheel on my vehicle froze while driving and in my attempt to get the wheel to turn, my brakes also failed. I had both arms covering the wheel to try and get it to budge. The only way my vehicle stopped was because I crashed into a car waiting at the opposite light. Both arms were covering the airbag at the time it deployed.

- Hamden, CT, USA

problem #6

Feb 202016

328

  • 89,000 miles
Noticed a very slight tapping when the car was first cranked--but no engine warning lights. After driving it for a few miles, a warning light indicating "charging malfunction" flashed on, and the battery symbol appeared. Because I was the passenger, I googled "BMW 328I charging malfunction" and the first result that came up read "BMW/ January 2013/ recall campaign no. 12V-550: Engine belt idler pulley bolt" for mys 2009-2012 BMW X5 xdrive 35S savs. Before I could inform driver, he complained that he had lost power steering. As we were literally yards from our destination, we parked, and returned to the car two hours later. When we recranked the car, same warnings. We decided to drive to local BMW service station. At a stop light a few miles further, many warning lights turned on simultaneously, the windshield wipers turned on, but the panel said it was still drivable and needed service soon. When the light changed, the panel went off, and the car was stopped dead in the middle of a major road. Pushed it to the side of the road to find the bolt broken and the pulley and belt loose. Upon having it towed to BMW repair, we were told the A/C compressor w/clutch, belt tensioner and belt, and oil filter housing gasket needed to be replaced to the tune of about $5090. (car had been given a clean bill of health during last oil change, and the A/C was working well earlier that morning.) wondering why the ebip bolt was recalled in so many other BMW models that year but not in ours. Information contained in their recall notification exactly matched the description of our problem.

- Savannah, GA, USA

problem #5

Oct 222015

328

  • 10 miles
He tenido varios problemas con el carro, corriendo al voltear SE me apago dos veces Y fue muy peligroso porque los carros que iban atras casi me pegan Y claro SE molestaron mucho al sacar la vuelta rapido para no golpear mi carro, lo lleve al mecanico Y tardo mucho para hallar el problema, la flecha derecha (blinking light) esta quebrada lo hace muy rapido Y al checar me dijeron que SE tiene que reparar todo incluido el foco de atras, problema con los cables de bateria eso si me lo arreglaron gratis porque tiene recall, pero luego la bateria empezo a fallar Y hubo que cambiarla, el volante esta muy duro Y al voltear tengo que hacerlo con mucho cuidado para no pegarle al del otro carril, el mecanico no ha podido componer ese problema, a veces SE hacelera solo cuando estoy haciendo un alto Y no SE ni porque lo hace, Y tampoco SE cuando va a pasar.

- San Juan, TX, USA

problem #4

Oct 022015

328

  • 63,521 miles
Bolt securing serpentine belt tensioner assembly against engine block broke off. The belt tensioner assembly also broke. The serpentine belt completely came off rendering vehicle undriveable. Happened when vehicle was stationary. Vehicle was towed to repair shop.

- Palm Beach Gardens, FL, USA

problem #3

Oct 112015

328

  • 70,000 miles
While attempting to make a right turn the steering wheel locked and at that time the brakes became unresponsive as well. This resulted in a motor vehicle accident as my car only stopped by hitting another car waiting at the opposite light. It can be compared to sliding on a patch of ice, but there is no option to move the wheel to try and regain control of your car. I am very thankful that I was not on the interstate when this occurred. There is a very serious safety hazard as I have done some research and found that this is a common issue with this particular automobile make.

- Hamden, CT, USA

problem #2

Jul 182015

328

  • 87,000 miles
I lost all steering in my car

- Scranton, PA, USA

problem #1

Feb 022010

328

  • 10,000 miles
I began to feel strong rapid pulsating and audible vibrations through steering wheel every time when I park the car. Once I experienced the same while driving at about 25 mph while making lane change to the right. And these vibrations and noise still continue to be felt since then.

- San Francisco, CA, USA