10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
34,452 miles

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« Read the previous 20 complaints

problem #26

Apr 172017

X5

  • miles
The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign numbers: 16V072100 (air bags) and 17V020000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Nutley, NJ, USA

problem #25

Feb 152017

X5

  • 140,000 miles
Takata recall. The contact owns a 2009 BMW X5. The contact stated that the check engine and small vacuum system leak warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump was leaking fumes and needed to be replaced. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags), 16V364000 (air bags), and 16V746000 (fuel system, gasoline). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called two local dealers. One dealer informed the contact that the recall was too new and they would call the contact back. The other dealer informed the contact they would not service the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000. Parts distribution disconnect and VIN tool confirms parts not available.

- Mckenney, TX, USA

problem #24

Jun 082016

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V071000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Brooklyn, NY, USA

problem #23

Feb 012016

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact's VIN was included in NHTSA campaign numbers: 17V020000 (air bags), 16V071000 (air bags), and 16V746000 (fuel system, gasoline). The dealer stated that the parts were unavailable for months to receive the two air bag recalls. The contact stated that the vehicle was slow to pick up speed and the engine was idling roughly. In addition, the engine warning indicator randomly illuminated. The manufacturer was notified of the condition and suggested that the vehicle be taken to a dealer for diagnostic testing. The contact was waiting to determine a solution from the manufacturer. The dealer indicated that additional repairs may be required. The contact felt as if the remedy failed to provide a solution for the current condition. The failure mileage was not available. VIN tool confirms parts not available and parts distribution disconnect.

- Niles, IL, USA

problem #22

Feb 052016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V071000 (air bags) and 17V020000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Jersey City, NJ, USA

problem #21

Jan 102017

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 17V020000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Franklin, WV, USA

problem #20

Mar 152017

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact inquired about part availability. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags), 16V746000 (fuel system, gasoline), and 17V020000 (air bags). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The VIN was invalid. The contact had not experienced a failure.

- Union, NH, USA

problem #19

Mar 012017

X5 8-cyl

  • miles
2009 BMW X5. Consumer writes in regards to replacement parts not available to repair driver front air bag module and fuel pump recall notices.

- El Paso, TX, USA

problem #18

Jan 012016

X5

  • miles
Takata recall, in 3/2016, BMW sent me a notice to replace driver's front air bag module, however until now, BMW does nothing. In December 2016, BMW sent me a notice to replace in-tank fuel pump because my BMW smells gas badly when parking and driving. However until now, again BMW does nothing. I appreciate your consideration for safety.

- Myrtle Beach, SC, USA

problem #17

Jul 192016

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V364000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Broussard, LA, USA

problem #16

Feb 132017

X5

  • 120,000 miles
I did received a recall letter about my front driver airbag module in March 2016 and immediately contacted BMW of cape cod mass and as a answer they said that the part is not available in the moment and I will get second letter when it is available and ready for replacement. It has been almost a year and there is still no answer. Now I get second recall letter about the fuel pump in my fuel tank. I do travel every week from cape cod mass to New York and there is strong smell of gasoline in my car on long distance travel, but according to BMW cape cod I will have to wait for the part to be available and just need to get used to the smell. I try to call and ask to order the parts that need to be replaced from the recall letters and from the parts department replied that they can get the parts in a day or two as long as I am buying it as a regular customer, but as soon as I try to get the parts replaced as a recall I get a answer that the parts are not available at the moment. When I contact BMW of cape cod mass the only thing I get is that I have to wait for another letter - I have never been asked for my name, car VIN or any other info, and looks like there is not intend this recall to be fixed. I am concerned about my safety and would like this to be fixed up. Thank you.

- North Chatham, MA, USA

problem #15

Dec 012016

X5

  • miles
BMW has taken longer than reasonable to address 3 recalls outstanding on this vehicle. The first recall is from a year ago re driver air bag. The second recall is from 9 months ago re passenger air bag. The third recall is from 4 months ago re in tank fuel pump. BMW has advised that parts will not become available for at least several months from now. BMW was unable to provide an precise dates. In the mean time, we have tried numerous times but been unable to sell our vehicle either privately or to a dealership. No one wants to buy this vehicle because of the long standing, unresolved recalls and BMW has refused to fix the issue earlier or offer any reasonable alternative solution.

- Los Angeles, CA, USA

problem #14

Dec 052016

X5 6-cyl

  • 87,050 miles
I received a recall notice about air bags in August. I have still not received notification of parts. My BMW X5 is now having another very debilitating problem. It shuts off, stalls, won't start, emits very toxic and strong fumes of burning gas when I start my car and when im idling. The engine light up then, it shakes, it has no punch. I felt as though it was part of the other recall with the fuel pump and I took it to my local BMW dealership for diagnostics and they dismissed me, told me I had to pay more for more tests and that it absolutely was not the fuel pump recall. In the meantime I asked about the air bag recall and they said no they couldn't help. I complained and [xxx] of parts and service said fine, they would fix the airbags right then, but couldn't offer me a rental. After 3 hours and 3 hours more I could not stay because I had to work so he put that I request recallvwork on my car which is absolutely not true. I just couldn't stay. I needed to make an appointment for acday that I was off but he was very unhelpful. Well yesterday I received the originial recall letter for the fuel pump and im shocked once again that there is no solution at this time. I have a car that is a ticking time bomb waiting to explode. The fumes are giving me headaches, I've got 2 very dangerous recalls that say if I have problems pull over and for to dealership immediately. But nobody wants to help me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Las Vegas, NV, USA

problem #13

Mar 232016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received a recall notice for NHTSA campaign number: 16V071000 (air bags). The contact stated that the parts needed for the recall remedy were still not available and the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Darien, CT, USA

problem #12

Jun 062016

X5

  • miles
Takata recall this is taking way longer than I would ever think and I fear the risk of injury or death. I can't believe it takes this long for proper or new parts to arrive for remedy. Can we disable them from ever working so we limit risk of faulty bags?

- San Jose, CA, USA

problem #11

Nov 152016

X5

  • miles
I received 2 recall notices regarding this car; the air bag recall was issued on 2/5/2016 and the fuel pump recall was issued on 10/13/2016. No one representing BMW has contacted me yet to have these potentially life-threatening issues resolved. I feel that BMW should escalate their recall resolution process to fixing these recalls within weeks, not months. It has been too long to wait - especially considering I am one head-on crash away from being killed by flying shrapnel from the air bag, or having my car seize suddenly at 65 mph because the fuel pump stopped working. These recalls are not cosmetic - they're very serious safety issues and need quick resolution.

- Germantown, MD, USA

problem #10

Oct 072016

X5

  • miles
Takata recall. I received a letter from BMW indicating the recall early this year. However, BMW does not have the parts even after several months (even after multiple requests at the dealership, including one today at orange county BMW in harriman, NY). My other vehicle (Acura rl 2009 model), which was also affected by the same recall, was replaced with new airbag about 3 months ago. Why is BMW taking this much time to replace such a dangerous faulty part?

- Monroe, NY, USA

problem #9

Feb 082016

X5 6-cyl

  • miles
The contact owns a 2009 BMW X5 sav. The contact received a recall notification for NHTSA campaign number: 16V071000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified. The contact had not experienced a failure. The VIN was invalid. Parts distribution disconnect. Updated 01/05/17

- Ft Lauderdale, FL, USA

problem #8

Mar 012015

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags) and 16V364000 (air bags) however, the parts to do the repairs were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Part distribution disconnect and VIN tool confirms parts not available.

- Mount Pleasant, SC, USA

problem #7

Aug 302016

X5

  • 72,000 miles
Sudden failure of water pump at 72K miles without warning while driving at 35 mph. Vehicle lost power steering, became impossible to drive. Pulled over. BMW said well known issue but BMW not willing to provide any assistance. Very dangerous defect. Takata air bag recall - listed on bmws website as available but BMW service center said still not available. Want to sell the car but cannot because buyers are aware of the recall and do not wish to purchase the vehicle. BMW also refuses to purchase the vehicle as a trade in. Will owners be compensated? rear air springs failed at 72K miles. BMW said known issue but not willing to provide any assistance.

- Los Angeles, CA, USA

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