I have received two emails from two different shop foreman-€™s. One from Niello BMW and the other BMW Fairfield. They both said the malfunctions I am experiencing- slipping, delay in accelerations- is the way BMW manufacturer made the car. One foreman said all the cars like mine he has driven have the same issue. It is a hybrid that needs the hybrid battery to have charge to not experience these malfunctions, but the car was not made to allow me to have constant battery charge as it only lasts up to 14 miles for 2016 X5 40e hybrid. I-€™ve been in situations where charging is not possible- like on vacation at a hotel with no way to charge car. Due to this, I have to deal with these malfunctions that BMW says is not fixable. This has put me in situations where I-€™m at risk of an accident because my car won-€™t properly accelerate when I need it to. The approximate date I-€™ve given is only one situation, but has happened several times before and after.

- Stockton, CA, USA

My bmw x5 40e is having issues accelerating from a dead stop. My safety was put at risk because I was stuck in the intersection going very slowly even after put the accelerating pedal to the floor. It did not properly engage until I got to the other side of the intersection and the stoplight went back to red. It has happened several times after. BMW North America stated that they could not duplicate but the foreman actually did feel it when pulling the car up the day I was to pick it back up and recorded the issue. There were no warning lamps or faults and still do not show any faults, though it still has the same issue. BMW North America Engineer was shown a video I recorded of it in a parking garage going to 4000 rpm but speed remaining under 10 mph for proof after they returned the car to me and he still states -€œvehicle is operating as designed-€. I noticed 2016 bmw x5 40e has a recall on it but only for those produced 7/2015-9/2015, mine was produced in 2/2016. Yet, when reading the recall my car acts very similar to the discription. This is a safety hazard because it puts me at an increased risk of a crash. I cannot get my car worked on because BMW of North America says nothing is wrong with it and won-€™t allow it to be fixed. We have tried talking to several people with bmw North America and they either say nothing can be done or stop communicating with us. I-€™ve tried communication through both email and phone.

- Stockton, CA, USA

My 2016 BMW X5 E40 stalled and lost all propulsion power multiple times while driving in traffic, the first time at about 40 mph and the subsequent times at around 25 mph, forcing me to drive the car onto the shoulder and try to restart it. There was no indication of any kind and no warning light given prior to the stalls, it simply just lost all propulsion power. We were traveling uphill on a busy highway in a construction zone and were fortunate to not be in an accident. After the stall a warning indicator message indicated that the automatic start/stop malfunctioned. The car will eventually restart after about 5 minutes without any warning indicator at all, and the problem will randomly repeat itself without warning. Propulsion doesn't slowly stop, it cuts out completely with no warning. The BMW service department has indicated that there was a failure internal to the transmission. This car is 5 years old and has 89,000 miles on it.

- Milwaukee, WI, USA