10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 400 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The Electronic Parking Brake has had multiple apparent malfunctions and one complete failure. On several occasions the parking brake failed to disengage completely with multiple warning dash lights illuminating. One such incident apparently self-corrected after being left parked overnight our semi-heated garage, with another incident only partially disengaged the parking brake with warning lights indicating a parking brake malfunction, and after driving two to three miles returning home the right rear brake was baking hot. The latest malfunction was a complete failure of the parking brake to engage at all, with the warning lights again illuminating and would be an obvious danger while parking. The vehicle is just over four years old and was two-and-a-half months out of warranty at the time of failure, and had/has 5,121 miles. It has now been waiting at the dealership for repairs for FOUR WEEKS, awaiting a Parking Brake Control Module which they cannot give any timeline for delivery or arrival. It is unknown if the Brake Control Module for the parking brake has any control or effect on the service brakes, so the vehicle is sitting at the dealership collecting dust, unusable to us.
- Edmonds, WA, USA
The car has an auto-stop feature however at times, when the car is stopped, the entire electrical and engine shuts down even while the car is in drive. The driver must restart the car and put the car into park and then back into drive. When the car restarts, several lights/messages turn on including "Service Transmission" and the "Service Parking Brake" message and parking break light. This is a safety and hazard issue as it has happened while in traffic on the freeway when at a standstill.
- San Jose, CA, USA
I was stopped at an intersection at a traffic light & when the light turned green, I turned left & I'm uncertain if my emergency brakes kicked on or if my car simply stalled out, but my car suddenly would not move. My purse, in the passenger seat flew forward & hit the floor of the vehicle. The car behind me at the light nearly rear ended me, but fortunately did not. We brought the vehicle to jim ellis Buick to be serviced, but they said it appeared fine & was confused. I definitely was not in any danger of hitting anything when turning at the intersection. This incident has made me uneasy when operating my car.
- Peachtree Corners, GA, USA
- San Antonio, TX, USA