10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
51,733 miles

About These NHTSA Complaints:

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problem #3

Nov 042020

Encore

  • 70,000 miles
A car pulled out in front of my wife. She struck the other vehicle in the driver's door. The airbag did not deploy and the seatbelt did not lock. This caused her injuries. There has been a recall for this problem. It did not fix the problem. The accident occurred in a 35 mph zone and on a 4 lane road.

- Spartanburg, SC, USA

problem #2

Aug 222019

Encore

  • 52,000 miles
Rear center seat belt locks when seat is put in cargo position making 2/3 of the rear seat unusable. Vehicle was under warranty when the seat was lowered, but returning the car was 2K miles over warranty. Car was at the dealership 3 days before leaving for trip, so they were aware of the mileage. Dealer cut the seat belt so the seat could be raised, but would not replace under warranty. I was directed to contact GM for assistance. GM was of little help and contacted me 2 weeks later stating the dealership would not return their calls to discuss. Multiple complaints found at various sites, very surprised a recall has not been activated. Clear safety issue! it's a seat belt!!!!!

- Highlands Ranch, CO, USA

problem #1

Jun 172019

Encore

  • 33,200 miles
The rear center seat belt locks when seat is put in cargo position. This makes 2/3 pof the rear seats non-usable and passengers including children cannot ride safely in vehicle. Dealer technician reported to me he saw 16 complaints on website he used to confer with me. Resolution is to completely remove rear seats to unlock. This leaves consumer with unusabel and unsafe rear seats.

- Deale, MD, USA