On Wednesday June 28th, 2023, I was returning home to Columbus, NC from Charlotte, NC. I was travelling on Hwy. 74 and on the west side of Shelby my 2019 Buick Encore started sputtering and did not have any pick up. I stopped at Friendly Chevrolet in Forest City, NC, just off Hwy. 74 and they tested and said I had a mis-firing engine and should not drive due to safety issues. They could not fix as it is under Buick warranty and they are not a Buick dealer. I slowly drove the 20 miles home and feared it would stop at any time. Fred Anderson Chevrolet, where I purchased the car in 2020, is located in Greer, SC. I am still under full warranty so it was towed there and is still there. This was a very scary situation, as I was in the middle of nowhere. I am an 80 year old female and was very anxious as to what was going on and I still owe $10,000, on the car and fear it may have more major problems before the warranty expires in November 2023. Please advise and help me with this. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Columbus, NC, USA

On six occasions the vehicle stalled in moving traffic. The car had to be stopped, placed in park and restarted. Buick Service repair in Johnston, Rhode Island cannot repair. The car has been taken to them 6 times with no resolution.

- Providence, RI, USA

I got my car from Buick of Long Island City I was giving the wrong key mess up battery the car will not start and I crashed

- Brooklyn, NY, USA

At approximately 1130am, pulling into parking space in a parking lot at very low speed, 50% of vehicle was in the parking space, when suddenly the car accelerated forward. This resulted in my vehicle jumping over a safety curb and crashing into a building resulting in damage to my vehicle.

- Monroe Township, NJ, USA

My check engine light came on, and the behicle has been driving rougher. It jolts forward when you take your foot off the brake from a full stop, more than normal.

- Mauldin, SC, USA

While driving down the road the vehicle turns itself off. Headlights go off and there is no control of the vehicle. Sometimes the vehicle will crank itself without touching the start button. Sometimes several times before it will remain on long enough to start driving again. It is very dangerous to drive because you have no control over the vehicle at the time of engine shutdown. It doesn't matter if it is highway speeds or in town. Tonight it took over 2 hours to travel a normal 20 minute drive. It all started 27 Feb 21 and today (28 Feb 21) it is progressively getting worse. Most of the times that it happens a bell will ding 4 times and right after the bell chimes the engine immediately shuts off. All lights extinguish, it loses steering control and brakes are minimized.

- El Paso, TX, USA

Oct 9th - I was coming home from work on October 9th after working a 12-hour shift. It was dark. I was going South on happy valley. I pulled up to a four-way stop on happy valley and victory road. I started to pull into the intersection. A girl traveling East to West didn't stop at her stop sign. When I got in the middle of the intersection, she hit me. The speed limit was 45 mph coming from her direction, but I do not know how fast she was traveling. She hit my car and it spun my car. I remember hitting my head 2 times on the side window and my body twice against the door. My airbags didn't deploy. My car faced the airport when it came to a stop and was facing West.

- Nampa, ID, USA

Turbocharger failure at 14300 miles, code P0299. Entering interstate, attempting to reach speeds of 60mph, power was significantly reduced making it difficult to achieve posted interstate speed while merging with faster traffic.

- Urbana, IL, USA

I was stopped in a drive thru taco bell and the clerk dropped my change dollars from my purchase so I reacted by opening the door to pick up the money by taking my foot off the brake without putting it in park because it was a reaction. The car's stop start feature surged the car forward pinning my legs between the car and the building. I couldn't put the car in park because my legs were pinned and the vehicle shift would not go into park. I screamed and the clerk had to take my shoes off so I could pull my legs in the car. I went directly to urgent care. My legs were severely bruised. This is a major safety issue. The car should not surge forward like that. I've had the car for 1 month and it scraped the driver side door and front tire/rim. $1500 damage but lost a days work and several weeks of recovery. The same thing could happen at an atm. I used to work for GM and test drive vehicles this engine stop/start feature should have an electric feature similar to what Ford has that once the door opens, the drive goes automatically to park. This should be a safety recall!!! 10/8/19.

- Orchard Lake, MI, USA

I was stopping to park the car and took my foot of the brake before I put the car in park, the car surged forward over the curb, a side walk and into a rock garden, (I was parking at a nursery) I have never experienced anything like that before. I think it has something to do with the 1.4L sidi turbo engine with its start-stop technology. I think it is extremely dangerous as the engine surge was strong enough to propel the car over the curb, a side walk and into a garden. I believe that this technology will cause a lot of rear end collisions. Although no other car was involved in my case and I was not hurt but it did about $ 9000 worth of damage to the underside of my car because of the rocks that the car traveled over before I stepped on the brake. The distance it traveled was probably 6 to 8 feet but it scared the delight out of me!. I don't know if the engine can be modified so that the surge is not that strong so that it propels a car forward at such a high speed. I also don't know if you have received any other complaints of this nature but would love to know. I have had this car only a few months and am an extremely careful driver. I have only had one other accident in the 40 plus years that I have been driving and that was not my fault. Hope to get a response and thank you for letting me vent.

- Loveland, CO, USA

The contact owns a 2019 Buick Encore. The contact stated that the vehicle lost power and stalled twice without warning. The contact also stated that the engine start button malfunctioned and the check engine indicator illuminated. The vehicle was towed twice to phillips Buick and GMC (2160 us highway 441, 27, fruitland park, fl 34731, (352) 728-1212). The dealer was currently diagnosing the vehicle and stated that they would call the contact with the results. The manufacturer was made aware of the failure and did not assist. The failure mileage was 1,090.

- The Villages, FL, USA