really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
55,608 miles

About These NHTSA Complaints:

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problem #28

Dec 142018


  • 134,000 miles
Was driving down road got to my destination parked it and when I came out it would not start found a burnt fuel pump relay changed it and drove it home. 20 min later I drove it again and made it 2 miles same thing happened to relay only when I was driving it.

- Andover, MN, USA

problem #27

Apr 012016


  • 112,000 miles
Takata recall.. all of my warning dash lights are on at times or the whole dash, radio and everything go out then comes back, the ignition has been pausing before it turns over, the front end of the car rattles, ABS, T/C and air bags warning lights are almost always on.. I have replaced 1000.00S of dollars to fix the problem and nothing changes. I have replaced the wheel hubs, ignition module, the $700 part for the ecbm, nothing changes, I believe its an electrical problem that no one has been to find. It doesnt matter if the car is stationary, in motion or where I am driving. I need help with my car, please. I dont have pictures, can you please help

- San Angelo, TX, USA

problem #26

Jun 292017


  • 80,000 miles
At 80xxx miles the drivers front door lock actuator became inoperative. At 90xxx miles the passenger front door lock actuator became inoperative. At 96xxx miles the passenger rear door lock actuator became inoperative. Each runs $250-300 to repair. Not repairing leaves the door unlocked (while driving) or unlocked (while parked and vehicle becomes accessible to anyone) or the door remains locked when trying to exit or enter. In an emergency, this may cause problems. Searching the internet, there are many complaints about this on the Lacrosse.

- Saint Peters, MO, USA

problem #25

Mar 052014


  • miles
Front passenger seat when occupied - the air bag and seat belt not on indicator light will go on and off intermittently under all driving conditions, including stationary.

- Mechanicsburg, PA, USA

problem #24

Nov 252014


  • miles
GM recall # N140291 was issued 11/25/2014. As of 1/6/2016 a remedy is not yet available per the GM web site. Really" when is the NHTSA going to start prompting some action from GM"

- Lakewood Ranch, FL, USA

problem #23

Nov 052015


  • 110,000 miles
ABS stablility traction lights come on and the car dies I have no power steering or breaking power and my car is still moving. GM did the petal recall to it thinking that would fix it, it did and has not. This is a death trap I have lost faith in driving this car. How is this not a safety issue"?" has happened twice.

- Waterford, MI, USA

problem #22

Jul 152015


  • 51,200 miles
Air bag indicator light on passenger side is off 50% of time when carrying a passenger electric automatic door locks fail to operate on driver's side and on occasions when they work you have to manually unlock the doors

- Pinetown, NC, USA

problem #21

Aug 212015


  • 60,000 miles
The air bag light comes on intermittently. I took it in for service, and was told it would be $1300 to replace the passenger presence module. I've seen other complaints online regarding this same item. I've also had issues with the automatic locks. It initially started with the passenger front door, and has now progressed to all the doors. The price I was given to repair this was $1600. Again, I've seen numerous online complaints concerning this item. This is my 3rd Buick, and I do not intend to buy another one. It seems once the warranty expires, several costly repairs are incurred.

- Bellaire, TX, USA

problem #20

Jan 012015


  • 90,000 miles
In January of 2015 the electronic door lock system began to malfunction. The remote first failed to control the right rear door. Then the malfunction spread to the left front door lock. The situation became worse until the entire locking system could only be controlled manually. Even then the physical key control frequently malfunctioned. Safety hazards were created including locking the keys inside an unoccupied running vehile, being totally unable to unlock the vehicle, and generally inconsistent ability too maintain control over the vehicles locking status. Approximately $1,000 dollars have been spent using genuine GMC parts to correct the problem. It is still unstable and in a deteriorated condition.

- Kingman, AZ, USA

problem #19

Jul 022015

LaCrosse 6-cyl

  • 96,000 miles
I was driving on parkway in nassau county at 11:30 am on 7/2/15 on a sunny day and the windshield wipers started going up and down slowly, I had not put them on. While driving I tried to stop the wipers to no avail. The computer on dashboard stated 'open hood' but as I was driving the hood was definitely not open. I later realized the computer was saying... open the hood. A few moments later I saw smoke coming out of the passenger side of the hood and the computer said something like 'system failure'. I immediately pulled over, turned off the car and took the keys. The windshield wipers were still moving even though the car was off and keys were out of the ignition. A volunteer firefighter from local area saw my car, pulled over, opened the hood and used an extinguisher on the fuse box which was smoking badly although we didn't see flames. He disconnected the cables on the fuse box, local fire department and NY state trooper arrived. My car was towed to my mechanics garage. We have since found out that the fuse box was distroyed with most damage to the hdm relay as position #35 is severely damaged. I believe this is also next to the windshield wiper relay which is why they went on. Also 3 major wiring harnesses were melted and destroyed. We don't know if the computer or any other feature under the hood is affected at this time. The damage at this point is estimated to be $4,000 in parts and labor not including possible computer damage. I have seen on the internet that my car is included in recall N140291 loss of low beam hdm dated 11/25/14 but that GM 'will' provide a plan for remedying the defect. Also on the internet is has been reported by many people that they had similar issues with fire starting in the fuse box in hdm position #35. This is a serious situation that needs to be addressed and resolved now by GM before someone is hurt in a fire. Updated 06/08/16

- Mattituck, NY, USA

problem #18

Dec 122014

LaCrosse 6-cyl

  • miles
2009 Buick Lacrosse. Consumer writes in regards to vehicle headlights malfunction and ignition recall issues. The consumer stated while driving home one night, the headlights went out. The consumer went to the dealer, where they claimed they fixed the problem. In January 2015, the consumer received a recall for the very problem she experienced. The letter went on to say, if the problem was fixed, it was still not solved, as there was no current fix for the issue. Updated 09/11/15 updated 10/20/2017

- Manahawkin, NJ, USA

problem #17

Apr 122015


  • 43,000 miles
The contact owns a 2009 Buick Lacrosse. While driving approximately 35 mph, the key partially disengaged from the ignition switch and the vehicle stalled. The vehicle rolled to the bottom of the incline and then restarted. The VIN was included in NHTSA campaign number: 14V355000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.

- Richmond, VT, USA

problem #16

Sep 122014

LaCrosse 6-cyl

  • 65,000 miles
Driving home at 11pm in the dark and lost headlights completely first time in Sept 2014 then again in October 2014 and most recently 3 times in May 2015 all 3 times I was driving 55 mph in the dark and last one was in pouring rain.. luckily there were street lights each time..I pulled over quickly, blindly as the dash lights went out, too, so I couldn't see where the 4 way flashers were to turn them on..I got out and looked got back in shut car off started it back up and the headlights came back on..the most recent time and the first time I had no high beams either..literally no lights for 30 seconds to 3 minutes.. had there been traffic I may have been in an accident or if not for streetlight in pouring rain I would have ended up in a ditch or worse.. there is a recall on lowbeams but dealer wouldn't fix it because GM is dragging their feet about the problem..so I took it on my own to order a relay replacement part online headlight module today to see if that fixes the problem until GM decides to issue the recall guidelines to the dealers.....I don't understand what they are waiting for.. this is a very scary situation I don't drive after dark and we cant afford to buy another vehicle as my husband is retired and disabled.

- Weedsport , NY, USA

problem #15

Jun 102009


  • 1,200 miles
Dash lights fade in and out while driving. Nothing seems to cause it they just go out making it impossible to see the speed, read the onstar directions or see the mileage. Sometimes mileage only will show, sometimes mileage only does not show. Biggest problem is that the speedometer does not show. This is an on going problem. It is not possible to safely drive this car at night. On occasion there are no display lights of any type showing in the car - the car is in total darkness inside. The problem does occur during the daytime as well but if the sun is out it is not such a big problem. I have talked to friends who have the same problem with their vehicles. This is a safety issue but I have been unable to get GM or my car dealership to acknowledge this problem exists. I am unable to drive my car at night or when there is a rainstorm because I panic when I have no internal lights or can see the speed I am traveling at. Turning on my headlights manually does not solve this problem.

- Menomonee Falls, WI, USA

problem #14

Oct 212013


  • 40,000 miles
We have experienced multiple electrical problems with our 2009 Buick Lacrosse. It first appeared as a bad battery which was replaced. Using the in-car digital readout, we began to see strange voltage readings in the car. The voltage would some times read as low as 12.6 volts and then would start a steady climb up to 14.4 volts. It might stay that way for hours or might slowly drop to the low level. At the low level, we have noticed that multiple items like the speed control and the air conditioning would not work until the voltage was at the high level. We have had an episode where the low beam would not operate until I switched the high beam on and them switched to low beam. We have received the recall noticed on that item. Other strange things are happening like the radio changing stations on its own. The passenger seat indicator reads false at times when traveling. The air bag indicator light reads off and the seat belt indicator read unlatched. As we continue traveling, the indicators go back to their normal indications.

- Hutchinson, KS, USA

problem #13

Jan 192015


  • 55,000 miles
The contact owns a 2009 Buick Lacrosse. The contact stated that while driving at approximately 70 mph, it was noticed that the speedometer indicated an inaccurate reading level of 120 mph. In addition, the tire warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

- Evergreen, AL, USA

problem #12

May 012014


  • 53,000 miles
The contact owns a 2009 Buick Lacrosse. The contact stated that the headlights failed and the check engine warning light illuminated. In addition, the instrument panel failed to illuminate. The failures recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.

- Evergreen, AL, USA

problem #11

Oct 082014


  • miles
The contact owns a 2009 Buick Lacrosse. The contact received a notification for recall NHTSA campaign number: 14V355000 (electrical system). However, the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified of the problem and they stated that the parts should have been available. The contact had not experienced a failure.

- Philadelphia, PA, USA

problem #10

Aug 012014


  • miles
The contact owns a 2009 Buick Lacrosse. The contact stated that NHTSA campaign number: 14V355000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer informed that the part was not available for the recall repair. The contact stated that a expected part availability date was not available. The contact did not experience a failure.

- Centerville , OH, USA

problem #9

Sep 222014

LaCrosse 6-cyl

  • 64,000 miles
The contact owns a 2009 Buick Lacrosse. While making a right turn at approximately 15 mph, the vehicle stalled without warning. The vehicle restarted and resumed normal operation. The dealer informed the contact of NHTSA campaign number: 14V355000 (electrical system); however, the part needed was unavailable to perform the repair. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 64,000. Updated 11/20/14 updated 8/4/2015

- Chicago, IL, USA

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