10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
39,665 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Mar 102022

LaCrosse

  • 135,000 miles
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. In addition, the seat belt retractor latches were not able to be used after the rear-ended accident. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 135,000.

- Richardson, TX, USA

problem #8

Nov 292020

LaCrosse

  • 46,000 miles
The contact owned a 2011 Buick Lacrosse. The contact stated while driving 35 mph, the contact lost control of vehicle which resulted in the contact crashing into a telephone pole. Upon impact the air bags did not deploy. The vehicle was towed to a tow yard where it was classified as a total loss. The manufacturer had not been informed of failure. The failure mileage was approximately 46,000.

- Washington Boro, PA, USA

problem #7

Oct 192019

LaCrosse

  • 85,538 miles
While driving the airbags deployed. No accident of any sort. My car has never been in an accident! GM does not want to be liable. Im a single mom. Im $2000 away from paying the car off, to be car note free as I have a daughter in college. I have the car serviced regularly. Their data is incorrect.

- Antioch, TN, USA

problem #6

Apr 122017

LaCrosse

  • miles
The contact owned a 2011 Buick Lacrosse. While driving approximately 60 mph in the left lane, an 18 wheeler truck merged over and smashed the contact's vehicle and another vehicle into the metal guardrail. None of the air bags deployed. The contact sustained head injury, back pains, and leg pains. Medical attention was received. A police report was filed. The vehicle was destroyed and the insurance company towed the vehicle. The cause of the air bag failure was not diagnosed. A dealer was notified of the failure and indicated that there was no air bag recall. The contact was to reach out to the manufacturer to determine why the air bags failed to deploy. The failure mileage was not available.

- Chicago, IL, USA

problem #5

Mar 092015

LaCrosse

  • 60,000 miles
Takata inflators: My airbag light has been on for almost 2years and I see that is a recall on airbags for the 2011 Buick

- Inglewood, CA, USA

problem #4

May 122015

LaCrosse

  • 0 miles
Air bag light front passenger stays on was not involved in a accident

- Richmond, VA, USA

problem #3

Sep 242014

LaCrosse

  • miles
Passenger air bags light remains on while seat belt is in place, had the problem fix once and the light stayed maybe two weeks but has been on since.

- Houston, TX, USA

problem #2

Sep 222012

LaCrosse

  • 15,449 miles
The contact owns a 2011 Buick Lacrosse. The contact stated while driving approximately 50 mph another vehicle unexpectedly crashed into the front end of the vehicle. The vehicle swerved and crashed into the guard rail. The driver sustained bruises. A police report was filed. There were two other vehicles involved and one of the driver's suffered from an unknown injury. The vehicle was towed to a collision center and repaired. The air bags failed to deploy upon impact. There was also damage to the front sub frame. The manufacturer was notified of the failure. The approximate failure mileage was 15,449.

- Toms River, NJ, USA

problem #1

Jun 042012

LaCrosse 6-cyl

  • Automatic transmission
  • 15,000 miles
The contact owns a 2011 Buick Lacrosse. The contact stated that while driving 5 mph and attempting to turn into an intersection, another vehicle jumped the medium and crashed into the driver side of the contact's vehicle. The contact mentioned that none of the air bags deployed. A police report was filed and the driver sustained injuries to the neck, back and leg. The vehicle was taken to the dealer who stated that the air bag system was performing up to standards. The manufacturer was made aware of the issue who advised the contact that they would send an engineer to further investigate the failure. The vehicle was not repaired. The failure and current mileage was 15,000. Updated 8/23/12 the consumer stated that the sensors did not notify onstar as it was designed to do even if the airbags do not deploy. General Motors found there was no defect with the airbags. Updated 09/06/2012

- Vernon , CT, USA