10.0

really awful
Crashes / Fires:
0 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
57,326 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Oct 012018

Lucerne

  • 170,000 miles
The contact owned a 2008 Buick Lucerne. After starting the vehicle, an electrical surge occurred and the driver noticed smoke under the hood. After opening the hood, flames appeared from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed and towed away. The cause of the failure was not determined. The manufacturer was not notified of the failure. The local dealer was not notified. The failure mileage was 170,000.

- Lansing, MI, USA

problem #13

May 032009

Lucerne

  • 5,000 miles
When making a turn where there is a puddle of water, the engine dies, and I lose control of the power steering for serval seconds, it seems to mostly happen when making a right turn through water. I'm not talking about a lot of water. The dealer maintenance dept. The last time I spoke to them, and for the first time in 8 years, of complaining of this problem, the service manager said it is because the engine is mounted sideways, and when the water hits the fan belts it causes it to slip, which makes it seem like the engine has died. On 10/20/2018 I have reached out to General Motors and got no place, they said that the dealership suggest that I bring it in for them to diagnose the problem, and for which I would have to pay for that, and any repairs that is needed, because it is out of warrantee. This is totally unfair, for I have had this problem for over 8 years, 6 of which were under warrantee. This is so wrong with the dealership and General Motors handling of this issue that I felt it should be broth to the attention of your dept. To look into it, and get them to do a recall if it is possible. On your web site under vehicle complaints there are other people who have complained about this very same problem. So I am not the only one, it is the car.

- Port St. Lucie, FL, USA

problem #12

May 102009

Lucerne

  • 5,000 miles
The contact owns a 2008 Buick Lucerne. When the contact turned the vehicle, it shut off. Also, while driving over a puddle, water entered the engine and caused the engine to momentarily shut down. There was no warning indicator illuminated. The vehicle was taken to garber Buick GMC (772-467-0835, located at 5255 us-1, fort pierce, fl 34982), but the technician was unable to diagnose the failure. The manufacturer was made aware of the failure and informed the same dealer to perform a diagnostic test. The vehicle was not diagnosed because the contact did not want to be financially responsible for the test. The vehicle was not repaired. The failure mileage was approximately 5,000.

- Port St Lucie, FL, USA

problem #11

Oct 162018

Lucerne

  • 43,120 miles
Vehicle stalled out on a highway (and at highway speed) and would not restart. Obviously this created a very dangerous condition for me and those around me as I tried to coast over to the shoulder (esp with loss of power steering and brakes). The problem came without any warning, and was determined to have been isolated to the ignition control module. Mileage on the car is only 43K

- Clifton, NJ, USA

problem #10

Jan 292018

Lucerne

  • 81,000 miles
The contact owns a 2008 Buick Lucerne. The contact stated that the vehicle failed to start without warning. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The contact researched the failure online and found complaints relating to the fuel pump relay being burnt. The contact removed the fuel pump relay and noticed that it was burnt. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

- Braddock, PA, USA

problem #9

Nov 282016

Lucerne

  • 246 miles
This car's engine would stop for no reason and not restart at stop signs and while driving. The power steering and power brakes would go out when this would happen which was especially dangerous when driving. It was taken to the dealership for repairs on at least 4 occasions and never fixed. It is again listed on the dealership site for sale after I took a $3,000 loss trading it in for another vehicle. I was told by the manager that the car would not be sold again, but it is on the pre-auction lot of the dealership for sale at nearly the amount I paid for the vehicle in November 2016. It was driven about 2,000 miles in the 6 months I owned it because most of the time it was broken down. It sat in the dealership lot for the last 2 months because I was told that there was "nothing wrong with your car." I traded it in rather than have an accident where either myself or someone else may be hurt or killed due to the lack of ability to control the car when the engine shut down. The car fax for this vehicle can be seen on line with some of the repairs that were completed during the time I owned it. The repairs were for various sensors; one of them was replaced more than once. I was instructed to by one of the service managers to have the car "totaled" by the insurance company because they wouldn't be able to figure out what was wrong with the car unless it stopped running while they were working on it. I had a video of the engine stopping which showed that there was no warning. I made it because I was being asked what lights came on, etc., before it shut down. The video was shown to the service manager, but it was useless as the car engine again stopped for no reason. It first broke down three days after I had purchased the car, but beyond the "no questions asked" return policy of having less than 150 miles on the car due to my having driven it over 200 miles.

- Irwin, PA, USA

problem #8

Jul 262016

Lucerne

  • 44,000 miles
On July 26, 2016, while driving on cleveland drive, lots of smoke started coming out from under the hood of the car then all of a sudden fire started to shoot out as well. There were no issues previously with the car as it was in perfect condition inside and out. I contacted Buick to see if the car was ever recalled but it was not, however, it probably should have been. Now I am without a car because it was deemed a total loss. I attached pictures but did need to upload the fire dept report.

- Cheektowaga, NY, USA

problem #7

Oct 212015

Lucerne

  • 63,200 miles
The contact owned a 2008 Buick Lucerne. While driving at 45 mph, the vehicle lost power and began to emit smoke. The contact opened the hood and the vehicle burst into flames. The fire department extinguished the fire. A police report was filed and there were no injuries reported. The vehicle was towed and destroyed. The manufacturer was not notified of the failure. The failure mileage was 63,200.

- Bakerstown, PA, USA

problem #6

Sep 242015

Lucerne

  • 93,000 miles
The contact owns a 2008 Buick Lucerne. While having routine maintenance performed on the vehicle, an independent mechanic discovered that the motor mount had become inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.

- Lantana, FL, USA

problem #5

May 112014

Lucerne

  • 41,000 miles
The contact owns a 2008 Buick Lucerne. While stopped at a traffic light and accelerating, there was a thumping noise that came from the front of the vehicle. The failure recurred on several occasions. The vehicle was taken to an independent mechanic who diagnosed that the motor mount needed to be replaced. The vehicle was repaired. The approximate failure mileage was 41,000.

- San Angelo, TX, USA

problem #4

Nov 282014

Lucerne 8-cyl

  • Automatic transmission
  • 130,000 miles
The contact owns a 2008 Buick Lucerne. The contact stated that while driving at approximately 50 mph, all warning lights illuminated and a loud noise emerged from the engine along with smoke. A police report was not filed. The vehicle was towed to the dealer where it was diagnosed that the engine failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000. Updated 2/24/15 updated 03/02/15

- Cairo, IL, USA

problem #3

Dec 122014

Lucerne

  • 57,000 miles
The contact owns a 2008 Buick Lucerne. The contact stated that while driving at approximately 10 mph, the vehicle made a loud abnormal noise and stalled. The vehicle was able to restart but the contact was unable to drive. The vehicle was towed to the dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 57,000.

- Upland, CA, USA

problem #2

Jul 092013

Lucerne 6-cyl

  • 70,000 miles
The contact owns a 2008 Buick Lucerne. The contact stated that while driving approximately 35 mph, the vehicle stalled without warning. The vehicle was not able to restart and was towed to an independent mechanic. The technician diagnosed that the clutch fuse assembly, insulator harness and insulator coil needed to be replaced. The manufacturer had not been notified. The approximate failure mileage was 70,000. Updated 9/29/14 updated 2/25/2015

- Fairland, OK, USA

problem #1

Aug 012014

Lucerne

  • miles
2008 Buick Lucerne. Consumer writes in regards to vehicle stopped several times while driving. The consumer stated four mechanic's worked on the vehicle, and they were unable to fix it. The consumer no longer owns the vehicle.

- Deer Park, WA, USA