10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,894 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Oct 022021

Lucerne

  • miles
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber around door needed replaced and I planned to have it repaired until I seen a bulge under my driver's side door.took it in and was told by 2 certified auto body places the rocker panel was damaged. My Car started to shimmy when stopping and now the prior recall of fuse relay box burning caused my car to be currently sitting. I don't understand how they could sell me a car like this and this is my complaints. I want my repairs done and money reimbursed I've already paid for. The dealership said because I purchased car AS IS. they aren't responsible to fix. I've owned the car a little over 3 months. This seems unfair and I want answers!!!

- Pasco, WA, USA

problem #3

Jan 022017

Lucerne

  • 65,000 miles
Rainy weather driveing thru puddles on pasenger side of road I loose power baakes and power steering. They recover after a few seconds.

- Elverson, PA, USA

problem #2

Sep 212015

Lucerne

  • 56,576 miles
I have had about 3 incidences of power brake and power steering failure at low speeds (10 mph or less) during rainy weather. When making a turn, either right or left, the power steering and power brakes fail. This does not occur at every turn attempt but does happen occasionally. It is quite disconcerting. I will not let my wife drive during wet weather and I am very cautious.

- Tucson, AZ, USA

problem #1

Jul 112014

Lucerne 6-cyl

  • 58,000 miles
I was driving East bound on interstate 20 approximately 7 miles West of sweetwater Texas on July 11, 2014, when I was struck from behind by another vehicle (that left the scene.) the jarring caused me to lose power so I was unable to steer or to brake, which sent my car crashing into a guardrail; furthermore, the airbags did not deploy at all. I was uninjured, but I have checked the GM website and to date, that car (which was totaled) has not been included on their list of recalled vehicles, though it clearly had the same electrical problem that all the recalled GM vehicles have with the loss of power. I had not been directed to remove anything from my key ring, but all that I had on it was the key fob. Clearly, this vehicle should have been recalled. I was uninjured, but only because the car's chassis held up well and I had my seat belt on. Also, I have many pictures to demonstrate the lack of air bags.

- Lubbock, TX, USA