10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,103 miles

About These NHTSA Complaints:

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problem #34

Jan 022023

Regal

  • miles
There is condensation and moisture present inside the high definition front headlight assemblies, which causes the headlight illumination to be diminished and created a visibility hazard while driving at night. The vehicle was taken to the Ganley Chevrolet dealership who diagnosed that the front headlight assemblies were faulty and needed to be replaced. The cost to replace both is about $3,000. Then I went to Damper's Automotive of Cleveland Ohio for a second opinion and after replacing the bulb in the passenger side headlight, the bulb immediately blew. Based on complaints from other customers this is a known issue on low and high mileage vehicles of the same make and model. It's a astronomical cost to replace these assemblies and they could go out at any time while driving due to the trapped moisture and-or electrical wiring exposed behind the headlight.

- Cleveland, OH, USA

problem #33

Mar 232023

Regal

  • miles
Left Headlamp Assembly and Driver-??s Window Regulator were replaced under Warranty and now need replacing again! Trim Strips were replaced under Warranty because they were rusting and now they are all rusty again! Electrical System now blows fuses. 2103 Buick Regal Turbo just reached 60,000 miles. HOW MANY TIMES WILL I HAVE TO SPEND $2,000 TO FIX THE FAULTY LEFT HEADLAMP ASSEMBLY WHICH WAS GOING ON IN 2011 & 2012? There-??s Complaints all over online!!!! I haven-??t been able to go out at night for 6 months because of no front headlight!!!!! I have been to 3 Buick Dealers and they all have no idea how long this $2K light assembly will last because it should have been recalled!!! The lastest Buick Dealer was trying to steal my vehicle by saying the -??Check Engine-?? light indicated that I am going to have all kinds of problems with my turbo or engine (he wasn-??t sure what it was) and that my car was not worth keeping!!! I should get a new car! I asked him how much to take care of the engine problems and he said $3,500. So with the supposed engine problem & headlamp, that-??s $5K. I SHOULD BUY A NEW CAR PER DIXIE BUICK IN FORT MYERS, FL!! The other Dealerships said it was likely just a sensor since the car was not running rough and there was no hurry to have the -??Check Engine-?? Light looked at by their mechanics!!! They felt waiting 2 weeks until they could schedule an appointment for me was fine. BUICK NEEDS TO RECALL THEIR LEFT HEADLAMP ASSEMBLY WHICH WAS A KNOWN PROBLEM YEARS BEFORE MANUFACTURING THEIR 2013 REGALS AND GET RID OF THEIR SLEAZY RIPOFF SERVICE REP-??S!!!

- Punta Gorda, FL, USA

problem #32

Mar 062023

Regal 4-cyl

  • miles
Left Headlamp Assembly and Driver-€™s Window Regulator were replaced under Warranty and now have reoccurred and both need replacing again. My car just reach 60K miles. This began 6 months ago so I haven-€™t been able to drive at night or during storms nor crack my window to talk to strangers. I am a Realtor and feel my safety is at risk. This headlight problem was going on in 2011 & 2012 yet Buick continued to use this headlamp assembly, knowing it fills with moisture then blows the bulb & fuse. With all the online Complaints, I am shocked that our government has not forced Buick to do a recall. I could kill someone or hit something with only one headlight!!!! Very concerned when my 4-year-old grandson is in my car too! Both problems are on the driver-€™s side and both keep reoccurring. The Headlight Assembly is almost $2K to replace. How many times am I going to have to pay for this reoccurring safety issue that Buick knew they should have redesigned years earlier? I may be reached at: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Punta Gorda, FL, USA

problem #31

May 062022

Regal

  • miles
Both headlights have condensation and are not working.

- Omaha, NE, USA

problem #30

Apr 092022

Regal

  • miles
Condensation in drivers headlight caused headlight malfunction. I have seen multiple posts regarding this issue that have not been addressed. Serious safety issue. No warning lights or indicators tell you light has malfunctioned either.

- New Carlisle, OH, USA

problem #29

Jun 162021

Regal

  • miles
Condensation in driver side headlight now headlight will not work bought a new $112 buld and still doesnt work. Looked issue up on internet and found hundreds of complaints

- Bismarck, ND, USA

problem #28

Mar 202021

Regal

  • 90,560 miles
My driver's side headlight is out, condensation inside the headlight as well. Bought $106 halogen replacement bulb and light still isn't working. After looking for others with the same issue I see this there is complaints and recall for "some" models of the 2013 Buick Regal (turbo premium 3) specifically by checking my VIN for the recall. Obviously having the exact same issue other Regal models of same year were recalled for.

- Omaha, NE, USA

problem #27

Jun 012020

Regal

  • 70,000 miles
Driver side headlight assembly amasses ounces of water / condensation causing bulb and ballast failures - I've removed the assembly twice to replace the ballast and bulbs costing $100 per attempt only to have to replace them again within a week. Passenger side is dry and crystal clear - absolutely a defective part and it costs over a $1,400 a side. Driving with a single headlight is illegal and dangerous. GM is well aware of the problem and refuses to address it.

- St. Clair Shores, MI, USA

problem #26

Aug 252020

Regal

  • 64,000 miles
My drivers side hid headlight assembly developed condensation inside the assembly causing a headlight failure. Though the car is a 2013, it had only 64000 miles on it when the condition occurred. This is obviously a manufacturing defect since there has been no impact to the headlight assembly and no visible break in the seal.

- Bradenton, FL, USA

problem #25

Aug 092019

Regal

  • 71,111 miles
Vehicle collected condensation inside the driver headlight assembly causing a shortage/burn out of the projector for the hid system. $1244 was the cost of replacement light assembly, which didn't last long before the projector burnt out again. This manufacturer defect needs to be recalled, especially with the replacement cost between $1000-$1600! this vehicle will not illuminate a check engine light for safety warnings, nor will it store codes that have already been presently printed out at occurring times.

- Greenfield, IN, USA

problem #24

Jun 182020

Regal 4-cyl

  • 120,000 miles
I've had for the last few years had issues with my 2013 Buick Regal turning off while driving causing a few accidents that has nearly cause me my life. The car has had multiple electrical issues I've tried getting fixed and I've dealt with damage to my vehicle due to this. Car has turned off on me while in motion. I've replaced the battery and I've spent several 1,000S of dollars trying to get it replaced.

- Inglewood, CA, USA

problem #23

May 012020

Regal 4-cyl

  • miles
The driver's side headlight has an issue with the seal (no visible cracks or damage to the light) which allows water/condensation to accumulate in the headlight. This ends up blowing the bulbs and fuse. Even after replacing the bulb and the fuse, the light still will not work. After replacing the fuse, the daytime running lights no longer work and there is apparently an electrical issue with the wiring harness that causes a short in the lighting (see attached video). I was driving at night when my driver's side headlight completely stopped working. There is no indication to alert the driver when this happens. I only knew because it happened at night and drastically decreased my visibility (rural area with no street lights). This is obviously a huge safety issue. I've contacted Buick and was told that there is no recall and that it's not covered due to my vehicle being outside of the warranty. The entire headlight assembly needs to be replaced and is approximately $1,500 to replace (not to mention the $100 bulb that I had just replaced that blew out). After researching this matter, it appears that there are multiple complaints for the 2013 year model with hid lights. This seems to be a common problem and there should be a recall for this. This vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard no. 108, "lamps, reflective devices, and associated equipment." Something needs to be done about this!!! the manufacturer will not correct this issue if you are outside of the warranty unless they are forced to by a recall.

- Franklin, NC, USA

problem #22

Feb 202020

Regal

  • 70,000 miles
The hid lighting burned through the plastic case allowing the strategically placed ballast on the bottom to fill with water and the light bulb failed to ignite. A major safety issue while driving

- Burton, MI, USA

problem #21

Nov 012019

Regal

  • 30,000 miles
The contact owns a 2013 Buick Regal. The contact stated that the driver side head light failed to operate without warning. The contact notice that moisture had accumulated inside of the driver's side headlamp assembly. The contact also noticed that the headlamp circuit board was corroded due to the condensation. The manufacturer was contacted and a claim number was provided. The vehicle was taken to penske Buick GMC of cerritos located at (18400 studebaker rd, cerritos, ca 90703). The contact was then notified by the dealer that the repair was not free and would have to be paid for out of pocket. The vehicle was not repaired. The failure mileage was approximately 30,000.

- Gardena, CA, USA

problem #20

Jan 152019

Regal

  • 46,000 miles
Driver's headlight quit working. Took it to dealer, they said it was the headlight. Wasn 't the headlight. Said it was the ballast. Worked for 2 minutes. They said that ticket was closed and charged me $650. They said next step was a headlight assembly. Have been trying to order one and it is no longer available. $1600 from dealer. Light had accumulated considerable moisture prior to the hid assembly failing. When the ballast was replaced the light failed again before I arrived home 3 miles away.

- Mansfield, OH, USA

problem #19

Dec 262019

Regal

  • miles
Condensation, water accumulation in driver-side headlight assembly. No damage or cracks in headlight. Diagnostic at GM dealership stated that water accumulation is due to bad seal; entire headlight assembly must be replaced. Consumer contacted General Motors to request assistance through a customer satisfaction program. GM stated and that seal/condensation is not their concern until there is a safety issue and noted that the bumper to bumper warranty expired.

- State College, PA, USA

problem #18

Oct 302019

Regal

  • 63,000 miles
Prior to this event the radio and interior and exterior light would flicker and the radio would turn off completely. The battery was the original battery so we replaced it. But it wasn't completely shot at that point. During the same time of this happening the battery in the key fob went bad also. So I thought that may have had something to do with it. Had to disconnect the battery completely to reset the computer because there was any power to the car at all. Waited a few minutes hooked it back up and it allowed us to jump the car off.. the radio and lights have on a few occasions did the same as before but never the issue of starting. So now it did the same thing as before so once it was jumped again I took it to my local autozone and had the battery and alternator checked and got an all good report. In addition this time the ABS and the stailitrak and traction control light cane on and would go out until the computer was reset by disconnecting the battery. I've read a couple of forums and the seems to be more of the same issue with other owners. Some even stated their vehicle even shutoff in motion. As I sit filling this form out the radio and the light in the glove box continue to come on and off.

- Arab, AL, USA

problem #17

Oct 162019

Regal

  • 61,200 miles
Condensation, water accumulation in headlight assembly. No damage or cracks in headlight. Bulb went out. Purchased new bulb to replace and replacement did not work.

- Decatur, GA, USA

problem #16

Jan 122019

Regal

  • 39,567 miles
Moisture in drivers side hid headlight caused damage to ballast blowing headlight. Replaced ballast and bulb, but daytime running light does not illuminate. Headlight shorted out when car was started in morning.

- Dyersburg, TN, USA

problem #15

Aug 012019

Regal

  • 72,000 miles
Driver side headlight began developing moisture inside and the headlamp ultimately failed.

- Burton, MI, USA

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