7.4

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,143 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Cadillac CTS:

Unsubscribe any time. We don't sell/share your email.

problem #1

Aug 112014

CTS 6-cyl

  • 7,143 miles
Not an actual incident with the vehicle. Writing to advise of inconsistent information concerning recall for ignition. Usually get a monthly diagnostics report from onstar around the 7th-12th of each month. July's report made no mention of recall. When I when on to onstar.com to renew minutes it said car is recalled. Called onstar, was transferred to Cadillac customer assistance (cca), and was told recall was issued after report.. however cca said that recall number on onstar website was wrong. That number was associated with a Silverado. But, while on the lengthy hold, found on the owners website (at Cadillac.com) 2 recall numbers that are associated with my car (N140172 issued Jul 21, and N140497 issued Aug 4), that are still on the website. Received my Aug diagnostics report, and no mention of a recall. Called onstar to ask why no mention of recall, and the advisor said the diagnostics report is the "most up to date information, and my vehicle is safe to operate", and not to worry about putting my other keys and the fob back onto the key ring.

- Mt. Prospect, IL, USA