10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
11,433 miles

About These NHTSA Complaints:

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problem #3

Nov 302021

ELR

  • miles
Shift to park error message unable to turn off or exit vehicle. This is a hybrid vehicle

- Las Cruces , NM, USA

problem #2

Mar 232016

ELR 4-cyl

  • 11,300 miles
Mold in air conditioning evaporator got me sick. Treatment by dealer sent me to the hospital coughing & spiting-up blood! very sick from exposures. GM tsb 99-01-39-004H clearly shows this is a common problem. Car has been at the dealer since 3/24/2016 & they are denying chemical odor that two inspectors have already verified. NHTSA has done nothing about this dangerous tsb. Why? updated 04/03/2017

- Edgewater Park, NJ, USA

problem #1

May 192016

ELR

  • 23,000 miles
Cadillac cue system and center stack system freezing and unresponsive. The Cadillac ELR's HVAC, navigation, audio and other system functions are all controlled only by touch sensitive panel either in the cue screen or below it. When cue freezes or lags as it often does this causes a dangerous occurrence where the driver must divert attention from the road to operate the car's system. While on my normal commute this morning I went to adjust my air conditioning when the system froze. I waited for the system to catch up or un-freeze and as the screen started to respond my distance sensor sounded and I had to slam on my brakes to avoid hitting a car that had slowed in front of me. The constant malfunction of this slow operating system diverts entirely too much attention away from the road and creates an unsafe driving experience. The alternative is to not engage with audio or HVAC controls while driving, which is not the intended design of the car. The lagging cue system has personally caused distress and nervousness while driving this car. I've addressed these concerns with both Cadillac executive team and two local dealerships all of which say the system functions as designed.

- Mesa, AZ, USA