6.9

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,111 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Mar 182023

Escalade

  • miles
My 2016 Escalade premium engine is starting to shut off more frequent when coming to a stop. It also has more frequent issues where it will not start with remote or if inside the vehicle. No warning or failure lights came on. Dash looks normal but no RPM's if it shuts off at a stop. I-??ve replaced the battery thinking it was an older battery but still continues to happen. I'm very nervous thinking it will shut off while driving with my family. Please help!! I have not taken my vehicle to a repair shop hoping this can be fixed by the manufacture

- Meridian, ID, USA

problem #8

Mar 192020

Escalade

  • miles
I had a problem with my vehicle having a horrible vibration at certain speeds and my Cadillac giving my so many problems too. I-€™ve had my vehicle at the gm dealer so many times to try and fix these issues. I-€™ve had multiple things fixed on my Cadillac to stop this vibration but nothing has worked! They can-€™t get the vibration fixed and causes my car to need balanced a lot! Fr what I read Cadillac is aware of this issue but has chosen not to take responsibility for it. They call it the Chevy shake or death wobble. They-€™ve put two different motors in the gm vehicles and they are junk. Plus my car hesitates when you put it drive and the check engine light comes every once in awhile. It-€™s terrible to drive this at certain speeds with the vibration. I also had other issues with my vehicle including the Cadillac cue and my back door handle breaking off. The recently replaced my Cadillac cue with the same one but all the Cadillac cues are junk. They freeze all the time and can-€™t use it. I have all my my paper work from the dealerships it-€™s been at and everything they have replaced. I don-€™t understand why Cadillac isn-€™t taking responsibility for these issues. It-€™s been so frustrating not being able to drive my car when it sits at the dealership for weeks at a time. Yes, I-€™ve had two open claims in this case and have two lawyers involved. I would prefer to fax all my paperwork since I have so much to upload.

- Altoona , PA, USA

problem #7

Dec 032021

Escalade

  • 0 miles
The contact owns a 2016 Cadillac Escalade. The contact stated while driving approximately 20 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed with a faulty wiring harness. The failure caused the battery to be drained. The vehicle was repaired. The manufacturer was notified but no further assistance was provided. The approximate failure was unknown.

- Spring, TX, USA

problem #6

Dec 062021

Escalade

  • miles
The Escalade radio console keeps shorting out, operating irregularly, and stays "on" after the car has been turned off resulting in a stall and/or battery to drain leading to the car not starting, which has required several battery jumps.

- Bethesda, MD, USA

problem #5

Dec 202020

Escalade

  • miles
Touch screen has become none responsive with a visible webbing effect and I am not able to use while driving which causes distractions

- Brooklyn, NY, USA

problem #4

May 132020

Escalade 8-cyl

  • miles
Cue spider webbing cue will go blank not function at all.

- Hernando, MS, USA

problem #3

Oct 082019

Escalade

  • 22,000 miles
The adaptive cruise control radar sensor was found crack after being taken to the dealership for error code. ( their was no physical damage to the front bumper or the bottom of the bumper of the vehicle. GM failed to replace the part under warranty because they say there is physical damage to the part needed to be replaced. I believe the part should be in location where road debris can hit the part. Service advisor has said this is known issue with this Cadillac model.

- Miami, FL, USA

problem #2

Sep 272019

Escalade

  • 35,000 miles
Around 20,000 miles we started documenting issues with the drive train by taking it into the dealership but we had had these issues prior to the 20,000 mile mark. When you would be traveling around 20 mph and traffic would slow down nearly coming to a stop and then speeds would pick up back and you began to accelerate it would shift with hard thud into gear. Also when placing the car in reverse from park or from reverse into drive it would lunge forward. When at a complete stop and slowly removing your foot from the brake it would lunge forward as well. We have taken it into the dealership for these issues a minimum of six times with the following outcomes: 1) cannot duplicate issue 2) then duplicated it was a software issue and they updated the software 3) this is just how the transmission shifts - this is normal. The same issues are still occurring and more consistently with no resolution from two different Cadillac service departments. Then two weeks ago the main screen for audio/thermostat/ navigation went completely black while the car was on. Could not control any of the audio, thermostat, navigation - tried pressing the home button, controls on the steering wheel. I took a video of this for proof it happened because I knew they were going to tell me they couldn't duplicate this. In addition, the bluetooth would disconnect my phone intermittently then reconnect a few minutes later all on its own. The thermostat display will say its 76 degrees but will blow cold air on my morning 20 minute drive to work. This is our second Cadillac Escalade esv. Our first 2004 is still on the road with my daughter now driving it, I wish I would have kept it instead of buying this one as we have had nothing but problems with it. My husband and I have purchased 5 GM vehicles since 1995 and are so disappointed that our most expensive purchase to date is riddled with issues

- Merlin, OR, USA

problem #1

May 012018

Escalade

  • 25,000 miles
The contact owns a 2016 Cadillac Escalade. Every time the contact parked and locked the vehicle, the brake lights remained illuminated. The vehicle was taken to ed morse Cadillac tampa (101 E fletcher ave, tampa, fl 33612, (813) 556-7287) four times while under the warranty. The dealer replaced the sensor under the brake pedal twice. During the third visit, the dealer replaced the wires after speaking with the manufacturer; however, the failure still persisted. During the fourth visit, the dealer kept the vehicle for 28 days, but the failure could not be duplicated. The failure recurred. The manufacturer was contacted. The failure mileage was 25,000. The VIN was invalid.

- Tampa, FL, USA