really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
37,808 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Mar 012017


  • miles
Even the slightest bump in the road sends the vehicle swerving. The whole car rattles. When trying to accelerate it hesitates before going, same with decelerating. Even when in residential areas and flat surfaces.

- Dubuque, IA, USA

problem #11

Jun 182014


  • 104,000 miles
I origanally took car in for bad engine in which potamkin dealer in manhattan replaced with a brand new one. This was in June of 2014 and I had to take it back about 4 to 5 different times for issues with the engine and that cause problems to the transmission. Theres too much problems with this car to even explain in detail and the car has been there over a year in and out.

- Bushkill , PA, USA

problem #10

Jan 072015

SRX 6-cyl

  • 70,375 miles
When activating the resume switch to a set speed of 65mph, the switch sticks in the resume/acceleration position, resulting in the vehicle accelerating past the set speed, too speeds greater 85 mph, prior to disengaging the cruise control. This has occurred three different times over the past five or six years. The condition was intentionally induced on one occasion.

- Dothan, AL, USA

problem #9

Sep 232013

SRX 8-cyl

  • 89,000 miles
This car continues to reduce acceleration while in motion on highways as well as main roads do to electrical problems, making it extremely difficult to control the vehicle, which classifies this vehicle as life threatening and unsafe for me and my family. I've taken my car to the dealership on many occasions to be repaired, but the problem continues to reoccur. I take my family's safety seriously so please help us with this repetitive dangerous issue.

- Lake Worth, FL, USA

problem #8

Jun 292009

SRX 6-cyl

  • Automatic transmission
  • 52,000 miles
The contact owns a 2004 Cadillac Srx. The contact stated when braking to a complete stop, the vehicle would lose power and hesitate to accelerate. The dealer replaced the throttle body assembly twice, the power control module was replaced and reprogrammed and the body gasket was also replaced. The failure was not corrected. The manufacturer filed a complaint for the contact but would not provide any further assistance. The failure mileage was 52,000 and the current mileage was 56,815. Updated 11/15/10 updated 11/24/10

- Palatine, IL, USA

problem #7

Jan 012010


  • 72,218 miles
The contact owns a 2004 Cadillac Srx. The contact stated that when pulling into his driveway, the engine began idle excessively. Although he pressed the brakes, the vehicle still accelerated, causing him to crash into his garage. There were no prior warnings that would allude to the failure or why it would occur. The vehicle had not been repaired to-date. The contact had not spoken with neither the dealer nor the manufacturer to-date. The current and failure mileages were 72,218.

- Delle Vernon, PA, USA

problem #6

Jan 202006

SRX 4WD 8-cyl

  • Automatic transmission
  • 41,000 miles
: the contact stated while driving 20 mph and attempting to make a right hand turn into a parking lot, the steering column completely locked. After attempting to manually turn the steering wheel for twenty minutes the vehicle resumed normal operations on its own. The vehicle was taken to the service dealer who was unable to duplicate the problem. The problem continued to occur intermittently while turning to the left or right. The vehicle was returned to the dealer who determined the power steering hoses were reversed when the vehicle was originally manufactured. The hoses were switched, but this did not remedy the problem. The steering column continued to lock intermittently. In addition to the ongoing steering column problem the vehicle had several other problems as well. The vehicle's engine suddenly stalled without any prior warning while traveling 70 mph. The vehicle was maneuvered safely to the side of the road and was easily restarted after a 30 minute period. The vehicle was taken to a service dealer where it was determined the throttle control had caused the gas supply to shut off to the engine. The throttle was replaced and this remedied the problem. Later, the transmission made a noise and the rear end felt loose while traveling 60 mph. The vehicle was taken to the dealer where it was determined there were loose nuts on the wheel. All lug nuts were tightened on all four wheels. The tightening of the nuts appeared to remedy both the transmission noise and the loose feeling in the rear of the vehicle. The contact traded the vehicle due to the dealers inability to remedy the ongoing steering problem. Updated 3/9/2006 -

- San Antonio, TX, USA

problem #5

Sep 072005

SRX 8-cyl

  • Automatic transmission
  • 15,700 miles
My 2004 cad. Srx showed a left rear flat tire. I pulled the vehicle to a level, asphalted, scenic overlook area, 23 miles from page, AZ. I could not get the shifter from drive into park gear, nor would the key turn or release from the ignition. I got out to check and change tire, spare would not release, either. I called on-star, gave emergency details, to first advisor, then advance diagnostics. I got out of car, it surged, backwards, with the emergency brake, completely on, and it accelerated, taking me with it, I pushed away, and it kept accelerating over the scenic overlook, being destroyed. On-star never contacted the police, ambulance, or me, even 1 week after the accident, I had to call them and request the audio or transcript of the malfunctions, and crash.

- Peoria, AZ, USA

problem #4

May 312005

SRX 8-cyl

  • Automatic transmission
  • miles
Contact states while pulling into a parking space the brakes were being applied to stop and vehicle moved very slowly and then accelerated.

- Miami, FL, USA

problem #3

Apr 062005

SRX 6-cyl

  • Automatic transmission
  • miles
2004 Cadillac Srx-V6 brakes became inoperative resulting in a collision. The vehicle accelerated when the brakes were applied. The vehicle collided into the back of a P-2 pickup. The right rear wheel then struck the curb and the vehicle continued northbound.

- Bakersfield, CA, USA

problem #2

Nov 242004

SRX 6-cyl

  • Automatic transmission
  • 4,000 miles
While parking the vehicle in a parking lot with her foot on the brake pedal, the vehicle commences to accelerate and lurch forward. Conditions force the vehicle over a guard rail through a fence before stopping. The consumer and her unborn baby was transported to the local hospital by ambulance. The dealer and the manufacturer was notified.

- Brooklyn, NY, USA

problem #1

Dec 082004


  • Automatic transmission
  • 5,400 miles
Consumer's vehicle was traveling at 35 mph, when coming to a stop light, vehicle accelerated and struck the rear of another vehicle...... the consumer attepted to apply the brakes, but the vehicle did not stop.

- Bakersfield, CA, USA