definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,500 miles

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problem #4

Aug 312015


  • 98,000 miles
The contact owns a 2009 Cadillac Srx. When the vehicle was started, the service air bag indicator consistently illuminated. The failure recurred each time the vehicle was started. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure and stated that the VIN was not included in any recalls. The approximate failure mileage was 98,000.

- Kinston, NC, USA

problem #3

Nov 202012

SRX 8-cyl

  • 76,000 miles
At 9:00 pm et on 20-Nov-2012 I was driving 20 minutes to my home from my in-laws at ~30 mph in monroe, Ohio when my airbags malfunctioned. The car was towed to camargo Cadillac's body shop for repairs the morning of 21-Nov-2012. Both a specialist from state farm (my insurance) and the inspector hired by GM declared that the airbags malfunctioned. GM?S representative inspected the vehicle on 03-Dec-2012 and the report was received at GM on 12-Dec-2012. It was not until 19-Dec-2012 that GM approved paying for the repairs. GM would not state what error occurred that caused the airbags to malfunction. My car was under warranty until 100,000 miles and had ~ 76,000 miles on it at the time of the accident. It took ~2 months for the repairs total. No apologies were made by GM for stress or for putting my life at risk. I am thankful no one else was affected by the accident, as I was driving alone and did not lose control of my vehicle. Representatives from GM and camargo stated they are unaware of previous airbag malfunctions in GM vehicles. Below are links to 2 articles which report about GM airbags malfunctioning. www.9wsyr.com/content/news/real_deal/story/GM-settles-with-couple-after-random-airbag/akku26vghuolxiw-3pjzzg.cspx extreme.mobile.msn.com/autos/blog/GM-owners-startled-by-sudden-airbag-deployment-while-driving/250030472 thank you again for taking time to review my concerns on the safety of GM vehicles.

- Ruskin, FL, USA

problem #2

Feb 092010


  • miles
I am writing regarding the Cadillac Srx VIN # [xxx] I purchased in 07/09 from massey Cadillac. We have a serious problem with this vehicle and the number of times it has been in the Cadillac repair shop since it was purchased. The most egregious defect is the passenger airbag. The vehicle has been in the repair shop a total of nine times for the same issue. The passenger airbag does not activate when a passenger is seated in the passenger seat. There is a safety concern & and a potential negligence claim for Cadillac because if a fatal accident were to occur and the airbag failed to deploy and the passenger was either injured or there was a fatality, Cadillac has been on notice for months that there was an issue with this vehicle. The vehicle goes into the shop, stays for a few days, is returned to me and the same issue happens again -- a passenger is seated in the passenger seat and the airbag sensor does not register that a person is seated there. Note: As of 4/29/13 the vehicle is sitting in the service department of massey Cadillac orlando waiting to be repaired. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Longwood, FL, USA

problem #1

Feb 092010

SRX 6-cyl

  • miles
Passenger air bag does not come on with passenger in seat: 9/23/2010 same;10/11/2010 same10/102011 same suppression module replaced;6/202012 passenger air bag light is in the off position 3/12/2013 passenger air bag is in the off position suppression module replaced 4/3/2013 passenger air bag is in the off position suppression module replaced 4/19 /2013 air bag light is in the off position.

- Longwood, FL, USA