10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 74,835 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
About a year or so ago while exiting off the highway my car started losing powered and while foot on gas pedal, gas pedal stopped working and merged to the side of the road before shutting off completely, called tow truck and ever since my car loses power when driving put the car in shop and they say it's the time chain/ time change gazer!
- Lancaster, PA, USA
Purchased 11/16 with 62K miles, 12/16 replaced high pressure steering line, 5/18 replaced all timing chains, 1/19 replaced steering cooler. 2-weeks later lower end rod knock-connecting rod bearing(s) bad. No warning, no sounds and the oil was changed same time as steering cooler replaced. No notice of shavings in oil. Oil has been changed every 3-5000 miles. All service performed at Cadillac dealership. $8999 to replace engine. Kbb car trade in value $7300, now $1000 from dealership. At 60 I've owned a lot of automobiles, several Cadillac's among them and take excellent care of them. I have a pickup with 243K just to show how well I take care of them. This out of the blue blown connecting rod bearings is highly suspect. Especially just having had the dealer perform an oil change. If the bearings were going bad there would have been shavings in the oil, and would have been obvious. Side note. When I checked the codes before being towed to the dealership it had a P0017 crankshaft sensor. Same code when I had to replace the timing chains.
- Somonauk, IL, USA
My 2010 Cadillac srx4 with 110,000 miles just had the check engine light come illuminate. As I pulled out of my driveway on to a city street the next morning to go to the GM dealership to have the car scanned, the vehicle would only travel at 10 mph. I was almost rear ended by the vehicle coming behind me. I pulled off the road, waited for traffic to clear and took off slowly. After traveling about 200 feet, the vehicle began to operate as normal. However, the same scenario occurred at the next stoplight. I had the car scanned and the code came up as P000017. I was informed that the timing chain would need to be replaced. The estimated price to repair my car would be $ 2,200. 00. I have been to numerous sites and forums and discovered that this is a common problem with these engines. GM acknowledge this problem with the previous generation Srx model but has yet to acknowledge the problem with 2010 model year vehicles. GM's customer service team simply states that GM is sorry and says that you are welcome to register a complaint with the National Highway Traffic Safety Administration. They offered and assigned a case number to myself which basically acknowledged that I called GM. How many more GM automobiles do you think I will purchase?
- Harrodsburg, KY, USA
Two incidents that endangered my life as well as others. Vehicle with 26,000 miles driving on interstate at 65 to 70 mph all of a sudden vehicle stops computer says engine power reduced traffic behind was lucky able to avoid hitting me. Second incident last week on interstate traffic all stopped due to construction I have little to no brakes fortunately I was able to swerve off to my right situation very very dangerous.
- Narragansett, RI, USA
At 96,126, the service engine light came on. Took to Cadillac dealer and was told that code P0017 came up and that the timing chain needed to be replaced. Had the timing chain replaced. At 122,962, the service engine light came on. Took back to same Cadillac dealer and was told the code P0017 came up again and that the timing chain would have to be replaced once again after only 26,836 miles on the first replaced timing chain.
- Lake St Louis, MO, USA
My service light came on and the dealer said its code is poo17. The informed me their might be a recall so I am checking to see he said Cadillac did have one for 2004-2009
- Imperial, MO, USA
Bought vehicle used from southfield quality cars detroit in Oct 2017 at 96673 miles. At 100,000 miles check engine light has come on and a code scanner obd2 used has reported a P0017 code that translates to one of three things. 1. oil drain tube interior engine blocked 2. sensors 3 timing chain. Have done engine flush, reset code, code came back on next day same code P0017. Why is there no GM recall on this vehicle" took to a repair shop, they replaced sensors, code came back on in a week. Present mileage 106353. GM dealers want $2900 to fix. My warranty issued by dealer is a gwc warranty. They will not fix/take engine apart to look at timing chain unless something breaks. If timing chain breaks there goes my motor. This is supposed to be a GM flagship vehicle" help!
- Belleville, MI, USA
Rakata recall. I was driving on interstate. Car shifted down and would not shift to higher gear for speed traveling causing 8000 RPM that resulted in engine blow. Smoke everywhere. Car was towed. I need a new engine due to transmission shifting down plus whatever happened with transmission
- Peoria, IL, USA
The check engine light came on my 2010 Cadillac Srx. I took it in for to be checked out and was told the code came up P000017 and that the timing chain would have to be replaced. Price to replace would be $1800.
- St. Charles, MO, USA
The contact owns a 2010 Cadillac Srx. The contact stated that there was an abnormal noise associated with the engine assembly. The vehicle was inspected by an independent mechanic who diagnosed that the belt and timing chain could fracture and cause catastrophic engine failure. The dealer had not diagnosed the failure. The manufacturer was notified of the failure and indicated that the vehicle was not included in a recall. The VIN and failure mileage were not available.
- Salem, NH, USA
The timing chain loosens and causes the engine to fail. Average cost of this repair is $2,100 at 88,000 miles. This is a known issue for this engine and previous years were recalled for the same issue.
- Grove City, OH, USA
My transmission failed when a radiator hose came off and my warranty expired by 3000 miles but I still have it till Dec.2018. This happen to me Thursday Nov..9,2017. Had my SUV at gold coasting oakhurst where I purchased it they put hose back on, but they do not want to cover transmission problem
- Brick, NJ, USA
Front suspension required replacement due to excessive wear on the control arms. Code P0017 generated by computer indicating need to replace timing chain. Vehicle currently at 90,000 miles
- Parkland, FL, USA
The contact owns a 2010 Cadillac Srx. While driving various speeds, the timing chain failed and detached from the engine. The contact stated that the vehicle began to jerk back and forth from the rear when the brake pedal was depressed. In addition, the "service rear axle" warning indicator illuminated. Ryan Chevrolet, located at 1800 South broadway, minot, North Dakota 58701, diagnosed that the rear axle and the timing chain needed to be replaced. The manufacturer was not made aware of the failures. The failure mileage was approximately 87,100.
- Minot, ND, USA
The contact owns a 2010 Cadillac Srx. While driving at an unknown speed, the check engine warning indicator illuminated and the vehicle shook severely. The dealer diagnosed that the timing chain needed to be replaced the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000. Updated 02/14/17 the consumer stated the power train failed and had to be replaced. Updated 02/15/17
- Angleton, TX, USA
I was in a minor collision. Ran into the back of someone. My airbags didn't deploy and my engine immediately caught on fire and in a few minutes my whole care was on fire and destroyed. There was no known reason how or why the fire started.
- Evansville, IN, USA
The contact owns a 2010 Cadillac Srx. The contact stated that the vehicle endured excessive oil consumption in between oil changes. Also, the check engine indicator was illuminated. The failure was persistent. The vehicle was taken to a dealer where it was diagnosed that the timing chain failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not taken back to the dealer. The manufacturer was not notified. The failure mileage was approximately 90,000. Updated 01/10/17 updated 01/25/17.
- Little Rock, AR, USA
The contact owns a 2010 Cadillac Srx. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain was defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,000.
- La Grange, IL, USA
Service engine lite on, crankshaft sensor, camshaft sensor.
- Macomb, MI, USA
- Niagara Falls, NY, USA