10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
74,835 miles

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« Read the previous 20 complaints

problem #7

Nov 082015

SRX

  • 89,000 miles
The contact owns a 2010 Cadillac Srx. While driving 55 mph, there was an abnormal sound coming from the front of the vehicle without warning. As the failure progressed, the check engine warning light illuminated weeks later. The vehicle was taken to a dealer where it was diagnosed that the engine misfired, but a repair could not be performed until the engine was inspected. The manufacturer was not notified of the failure. The failure mileage was 89,000.

- Fort Knox, KY, USA

problem #6

Mar 192015

SRX

  • 70,000 miles
I took my 2010 Srx into dealership due to a loud roaring noise and vibration in the vehicle at 50-60 mph. Dealership advised that tires needed to be replaced and vehicle aligned. Tires had less than 30,000 miles on them. All tires were replaced and vehicle aligned ($1000+). approximately 2 - 3 weeks later, I noticed a loss of power in the vehicle when trying to accelerate. Additionally, while stopped at a stop sign or light, vehicle sputtered and shook like it was going to die. This happened on several different occasions. Stability trac light come on during this time but then went out. 05.01.15, the vehicle completely lost all power to accelerate over 40 mph and has an awful roaring noise. 05.05.15, the vehicle was towed to the dealership & is currently there. Received call from dealership that the wheel hub bearings need to be replaced @ $1,100+. I am not happy with this solution & do not believe is will fix the current issues with my vehicle, as I should not be having a bearing issue @ 70K miles. I now believe that something more was wrong to have caused my tires to have worn so quickly and poorly. Further, there is moisture buildup in both of my headlamps that I predict will cause problems after reading previous consumer complaints without gms acknowledgement.

- Angleton, TX, USA

problem #5

Oct 212014

SRX

  • 66,391 miles
The contact owns a 2010 Cadillac Srx. While driving 65 mph, the engine stalled. The vehicle was restarted, but the failure recurred. The vehicle was towed to a dealer who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,391.

- Conyers, GA, USA

problem #4

Aug 082014

SRX 6-cyl

  • 70,000 miles
When I turn the car off the fan will continue to run. I have to either undo the battery or take the fan fuse out. I took it in and no one can tell me why it will not turn off when the car is off.

- Bakersfield, CA, USA

problem #3

Apr 212013

SRX 6-cyl

  • 25,540 miles
In January, while my wife was driving the car with children in it, the engine suddenly stopped. Luckily, the car behind also stopped and helped her push the car to the side. After a few tries, the engine started again. This happened twice before the car was sent to the dealer for repair. They said transmission was the problem and has been fixed. Last Sunday, while I was driving on a freeway at 65 mph, the engine suddenly stopped again. I had a hard time steering the wheel but was fortunate enough to cross lanes and come to a stop on a freeway. The car is in the dealer for repair but Cadillac just advised that they cannot guarantee whether the car will stop again in the future. The guarantee should come from the dealership not Cadillac and since I own it, I should make a decision to drive it or not. Is this car safe to drive since my son was in such panic when it happened on the freeway ? just so lucky it was early morning with not much traffic.

- Beverly Hills, CA, USA

problem #2

Nov 012011

SRX

  • 15,000 miles
Passenger side head light has ongoing electrical short goes out indicates on the information center then will randomly come back on took it in to the dealer no fix. Also when turning to the left or the right there is squeaking noise from the tires and suspension it gets worse when cold out. To pay $55,000 for a car and have ongoing issues. It also got new head gaskets at 51,000 miles and a new transmission at 43,000 because it wouldn't go in to reverse one afternoon. Had to be towed to a dealer was replaced under warranty.

- Rockville, MD, USA

problem #1

May 092011

SRX 6-cyl

  • 3,000 miles
My new car was towed a number of 4 times. First time car was only 6 mos old and had 3000 mi on it. Second and third time heritage Cadillac said they were working with engineers from Cadillac to try and repair. 4th time they said couldn't fix and car was not safe to drive, could get stranded in it. May or June 2011. Jan 2012, July 2011, May 2012 failure to start/towed in.

- Oakbrook Ter, IL, USA