pretty bad
Typical Repair Cost:
Average Mileage:
45,900 miles
Total Complaints:
4 complaints

Most common solutions:

  1. not sure (4 reports)
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problem #4

Mar 072018


  • Automatic transmission
  • 40,000 miles

I purchased a Cadillac SRX and within 2 months my touchscreen froze and would not work. After looking into this, I see its a huge problem! I can't believe Cadillac has not done a recall!! These are supposed to be luxury cars and I can't use anything inside of it! That is absolutely ridiculous!!

- Kirsten B., Carrollton, TX, US

problem #3

Aug 012018

SRX Luxury 3.6L V6

  • Automatic transmission
  • 52,086 miles

The system started out responding slowly then quit altogether. I tried to do the hard reset, but that didn't help.

Update from Aug 22, 2018: Paid $890 for a new CUE unit, $60 for labor and $75.38 in sales tax! Hundreds of complaints and Cadillac will not back a defective product, that they've known about for years!

- Kerry H., Shelbyville, IL, US

problem #2

May 022018

SRX Premium V6

  • Automatic transmission
  • 51,990 miles

CUE is DEAD! Doesn't matter what you do, it does not recognize your finger.

- Donald L., Frisco, US

problem #1

Jan 192018


  • Automatic transmission
  • 39,400 miles

Last month, the lower area of the CUE screen does did respond to touch. After a few weeks, the whole CUE screen stopped responding to touch. The CUE system controls many of the interior functions. With a dead CUE system, I'm driving a lemon. Many Cadillac owners have the same problem, and Cadillac is not stepping up to own this problem. I thought the CUE system is Cadillac pride and joy. Well, this pride and joy is lemon scented.

- Tony N., CYPRESS, TX, US