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I purchased a Cadillac SRX and within 2 months my touchscreen froze and would not work. After looking into this, I see its a huge problem! I can't believe Cadillac has not done a recall!! These are supposed to be luxury cars and I can't use anything inside of it! That is absolutely ridiculous!!
- Kirsten B.,
Carrollton, TX, US
The system started out responding slowly then quit altogether. I tried to do the hard reset, but that didn't help.
Update from Aug 22, 2018: Paid $890 for a new CUE unit, $60 for labor and $75.38 in sales tax! Hundreds of complaints and Cadillac will not back a defective product, that they've known about for years!
- Kerry H.,
Shelbyville, IL, US
CUE is DEAD! Doesn't matter what you do, it does not recognize your finger.
- Donald L.,
Last month, the lower area of the CUE screen does did respond to touch. After a few weeks, the whole CUE screen stopped responding to touch. The CUE system controls many of the interior functions. With a dead CUE system, I'm driving a lemon. Many Cadillac owners have the same problem, and Cadillac is not stepping up to own this problem. I thought the CUE system is Cadillac pride and joy. Well, this pride and joy is lemon scented.
- Tony N.,
CYPRESS, TX, US