The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.

- Yardley, PA, USA

There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.

- Prosper, TX, USA

The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, AGAIN, dim and ineffective at night.

- Hollywood, MD, USA

The forward section of the sunroof exploded into thousands of pieces and fell into the driver and passenger sides of the front seats. This happened while my wife was driving down a rural highway, no other cars or equipment or buildings were near the vehicle when this occurred, open fields on both sides of the highway NOTHING HIT THE GLASS. This is a very big safety issue, the potential response from a driver that unexpectedly has what sounds like a gun go off 12 inches from their head, not to mention all the glass that falls onto them immediately after the explosion.

- Paris, TX, USA

There was a defective light headlamp recall issued in year 2020 for my vehicle 2015 SRX Cadillac. This was during the COVID pandemic. The recall started around March 2020 and ended June 2020. I was affected by COVID 19 as many were and I missed that window by a couple weeks. There was a noticeable dimming with my headlamps when driving at night. This issue has threatened me and my family putting our lives at risk. I took my vehicle back to Steve Foley Cadillac where I purchased it and it was confirmed that the headlamps were defective and needed replacement. Management in parts department told me I had to contact GM to get their approval to replace my headlamps in writing or I would have to pay out of pocket (2000.00 +) because the recall had expired by a couple weeks prior to getting my vehicle in for inspection. I continued to reach out to GM with many phone calls thru emails and texts they continued to say someone will call me back or e-mail me but it never happened. The safety and care of customers should never be compromised or ignored when catastrophic outcomes are present.

- Chicago, IL, USA

Since I purchased this car secondhand, the headlights are very dim at night, and it is unable to see in the dark, unless if I have my highbeams on which is a big safety hazard. The class action act expired by the time I purchase a vehicle, and I was unaware of this at the purchase of the vehicle. I have been in contact with two different aftermarket warranty companies, and they are refusing to cover it, in contact with Cadillac and oh, they suggested it was an aftermarket warranty. I have been unable to get coverage for something I believe I should since it is a safety hazard and that is not anything at my fault.

- Mcalisterville , PA, USA

Continuous Struggle with the performance of my vehicle-€™s headlights. I feel like I am driving blind at night unless I turn my Brights on. I have a 2015 SRX and my low headlights are really dim. My 2015 SRX HEADLIGHTS are pretty useless, I got the lens cleaned up and they are not clouded but the light is so dim making it unsafe for me to drive at night. I did some research and found there has been a class action lawsuit filed over Cadillac SRX headlight performance and there are numerous complaints on this by so many frustrated Cadillac owners. My dealer is asking for $1700 to fix the headlights. I feel this is a safety issue and GM should be responsible to resolve the issue. The problem exists from day 1 since I bought the car.

- Lawrenceville, GA, USA

The headlights are very, very dim when driving the vehicle at night. They are getting progressively worse. Before I took ownership of the vehicle, it was owned by my elderly parents, (82 and 88), both recently deceased. In the years prior to their deaths, they drove much less and hardly ever at night. It wasn't until I took ownership that my wife and I began to notice just how dim the lights were when driving at night. I took the car, which then had 52K miles on it back to Bentley Cadillac in Huntsville, AL, where it had been purchased to have it's latest recall performed. I also paid $1350 to have the climate package controls replaced, which hadn't worked properly for years. I was preparing the vehicle to sell as I was left with too many vehicles and too few drivers. A potential buyer test drove it and part of the drive was at night. They came back saying what we had noticed previously, that the headlights were too dim for safe nighttime driving. The buyer, who had previously expressed very strong interest did not follow through with the purchase as she stated that she felt the vehicle was unsafe to drive at night, which, of course, would seriously limit the vehicles usefulness to her, or, to anyone else for that matter, including myself. I looked at the internet to try and ascertain whether there were others having similar problems with vehicles like mine. Indeed, there were many describing exactly the problems I had been experiencing. The seals on these SUV's were and are continuing to break down allowing moisture into and the headlights, making them defective and unsafe to drive. While I found no active recalls, Cadillac had previously acknowledged the problem by reimbursing some owners for repairs they themselves had paid for up-front around the year 2020. I contacted the Cadillac and the dealership. The best they did was to offer between around $400 and $600 toward a repair that was going to cost between $1600 and $2K, or more by the time is was completed.

- Athens, AL, USA

Foggy headlights cannot see-€¦ reported by multiple srx owners.

- Pinsonfork , KY, USA

Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. Driving in rain proves impossible. Seems to be a known issue that Cadillac owners are repairing themselves to the tune of between $1400-3000. Models SRX, years 2010-2016 After reading many user/enthusiasts web forums, I see this issue being reported by hundreds of owners.

- Oak Grove, MO, USA

You can not drive the car with low beams at night. Can't see at all. Must drive with high beams and blind oncoming traffic. Please make Cadillac fix this problem.

- Bartow, FL, USA

The contact owns a 2015 Cadillac Srx. The contact stated that vehicle headlights low beam was inadequate for safe vehicle operation. The contact was unable to see the headlight low beam as projected. The vehicle was taken to pioneer Chevrolet 1315 pike street, marietta, Ohio 45750 phone (740)-236-4928, for inspection. The contact was informed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 31,000.

- Marietta, OH, USA

Today, I paid $1789.01 at ron carter Cadillac dealership, friendswood, tx, to replace two headlamps on my 2015 Cadillac Srx. Several months ago, I notified the dealership that lights were so dim on car that I could barely see at night. It pained me to pay for this, especially when I found out it has been an ongong problem and no recall has been issued. I expected better quality from Cadillac.

- League City, TX, USA

Headlights are so dim that it requires high beams at night.

- Maple Valley, WA, USA

Low beam headlights do not provide enough light to drive safely at night. This problem is known by GM and they refuse to honor the repairs. Many forums discuss this since it involves the Cadillac Srx from 2011-2015. All they go is replace the weather stripping around the light but that is not effective. My wife and I are pretty much confined to daytime driving because the low beams are so useless at night or in the rain that you really would be better off with candles. I was forced to drive for an emergency last night and almost had an accident on a country road because the lights did not light up the road good enough to see where I was driving. Service center said there was nothing they could do but there is. They have better headlight assemblies but will not replace them. GM just stalls and stonewalls the customer. I had the brightest low beam bulb replaced in both lights but the headlight design is the problem. Most expensive peace of trash I have ever owned. Been dealing with this since purchasing in 2017.

- Charlottesville, VA, USA

The lights on my Cadillac Srx is almost nonexistent. I am not able to drive my car at night because I have no low beams!! the dealership told me it would be $1800 to replace them but they will be replacing them with the same kind I have in there so in 4 years I will be paying another 1800.00.GM knows of the problem but will do nothing about

- Shallotte, NC, USA

I purchased a used 2015 Srx Cadillac in 2017 with 26,000 miles on it. Progressively the headlamps (low beam) have gotten dimmer and dimmer to the point that I am now having to drive my car with the high beams on because I cannot see the road in front of my vehicle. The car is 4 yrs old now and has 70,000 miles. I travel frequently at night and I do not feel safe in this car now. If a person were walking along the road or a deer were to run in front of my vehicle even at an adequate distance for any other car I have ever driven, I would not see it in time to avoid an accident. I also fear running off the road because I can barely see the lines. I have contacted my dealer, and am waiting for a response. I have done a lot of research on this issue and many people are reporting this same issue with the Srx models 2010-2016. They report issues on forums and some have even experienced rollovers and ending up in ditches due to limited visibility at night. Many older people drive Cadillac and they have even had their dealership question their eyesight. There has been a class action suit about this issue, but apparently it has been dropped in all states but fl and ca. I work for a major truck manufacturer and I know that you are the government Agency to involve on such serious safety issues as this. I hope that you will look into this issue as many forums have reports of people saying GM is up for a suit if they end up having a fatal crash from the dim lighting. I have also read that GM refuses to acknowledge the issue. Even when the headlamps are replaced by the dealer, the issue is reported to return. I doubt the headlamp quality issue has ever been addressed with any kind of modification to resolve the issue by GM. Read this forum for more reports of this issue gmauthority.com/blog/forum/Cadillac-forum/. I trust your Agency will seriously examine this issue.

- Winston Salem, NC, USA

Low beam headlights make it hard to see at night. The infotainment system works intermittently.

- Daytona Beach, FL, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the headlight assemblies looked cloudy inside, which made it difficult to see while driving at night. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.

- Delray Beach, FL, USA

I have noticed for the past 3 months of the 3 years I have owned the 2015 Cadillac Srx that the low beam head lamps are to dim to drive at night. This is a serve safety issue. The headlamps throw now recognizable light on the road. The lights are on and have no directional issues. Calls to multiple GM dealerships and the GM customer service were met with the response of no knowledge of any issues or like complaints. My vehicle showed now evidence of plastic lens degradation, nor yellowing, nor condensation. Multiple forums report the problem with no solution.

- Mooresville, NC, USA