7.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
35,400 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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problem #2

Jan 182022

XT5

  • Automatic transmission
  • 40,792 miles

Went to take Husband to the doctor. Started car and jumped the accelerator, tried to put in reverse and it went into reverse but it would not go into gear! So I had to ride the brake around 4 blocks to get back home, riding the brake! I got home, turned it off and let it sit a day and drove to Brians Auto in Hastings. They put the car on the computer and nothing came up.

- Lois B., Hastings, Mi, US

problem #1

Dec 232019

XT5

  • Automatic transmission
  • 30,000 miles

We just took delivery of a brand new 2019 XT5 and were driving on the highway homeward. Less than 5 miles from the dealership, the check engine light came on and the car lost acceleration. Then more warning lights came on and the parking brake (or something) light came on. We exited off the highway, came to a stop at a stop sign and the car would not go into ANY gear. We turned the car off and then back on - same issue. I called the dealer, and the sales lady came to pick us up and they sent a tow truck for the car.

The next morning we refused to take delivery of the vehicle and asked for another one. The dealership provided a loaner. We had the 2017 XT5 loaner over the weekend in the garage. On Monday morning, we took the loaner back to pick up the replacement new 2019 XT5. The 2017 did the EXACT SAME THING as we pulled off the highway; warning lights came on, lost acceleration. Luckily we did not stop and pulled directly into the service bay. The service manager said he had never seen such a thing. The story is the original 2019 was towed to the dealership, brought into the service bay and worked just fine, with no problems shown on the computer.

- Freda W., Oklahoma City, US