8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
4,500 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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This problem may be covered under warranty. Ask your Cadillac dealer.

problem #1

Feb 282017

XT5 Luxury 3.6L

  • Automatic transmission
  • 4,500 miles

THE TRANSMISSION STUDDER BEGAN AS SOON AS I RECEIVED THE VEHICLE. MENTIONED TO THE DEALER, THEY TOOK IT IN, HAD A AUTOMOTIVE TECHNICIAN RIDE IN VEHICLE WITH ME AND HE CONFIRMED THERE WAS A TRANSMISSION STUDDER, BUT THERE WAS NOT A PROBLEM CORRECTION AVAILABLE YET. I WAITED A FEW MONTHS, DID SOME ONLINE RESEARCH AND CAME UP WITH A FEW SERVICE BULLETINS: TSB 16-NA-019, TSB 16-NA-267, TSB 10083850, AND A PIP-5383.

I SUPPLIED SOME OF THIS INFORMATION TO THE DEALERSHIP AND MADE AN APPOINTMENT TO BRING VEHICLE IN FOR SERVICE. I HAVE NOW BEEN TOLD AFTER A WEEK THAT THE TSB'S I SUPPLIED FOR MY 2017 XT5, ARE FOR A DIFFERENT EIGHT SPEED TRANSMISSION THAN THE ONE INSTALLED IN MY VEHICLE, WHICH HAD A TRANSMISSION STUDDER PROBLEM. I HAD THE AUTO TECH DRIVE MY VEHICLE ON 10/11/2017 AND HE FELT A TRANSMISSION SHUDDER. THE SERVICE MANAGER TOLD ME THAT THEY NOW HAVE TO GET A CADILLAC ENGINEER INVOLVED, IF HE IS AVAILABLE. WORSE CASE SCENARIO, THE VEHICLE IS UNDER WARRANTY AND WOULD BE COVERED FOR THE LENGTH OF MY LEASE, BUT THEY WOULD TAKE EVERY AVENUE AVAILABLE TO THEM TO CORRECT THIS STUDDER PROBLEM. I HAVE A LOANER VEHICLE WHILE ALL OF THIS IS TAKING PLACE, SO I CAN'T REALLY COMPLAIN. I JUST WANT TO MAKE THIS ISSUE KNOWN AND RECORDED. THANKS FOR PROVIDING THIS FORUM.

- , West Peabody, US