really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
14,477 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Jun 222019


  • 33,500 miles
The Cadillac cue screen freezes while I am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). This has happened dozens of times during the past 1 year that I have owned the car. I am suddenly unable to increase/decrease volume, change radio station, cannot use gps, cannot adjust anything on the cue screen -- it is completely frozen. The only way to get it working again - pull off to side of road. Shut engine off; get out of car; lock the car doors; re-enter the car; start the vehicle engine - usually the cue screen is once again responsive at this point. This is a major pain as during a recent 1 hour drive to Pennsylvania, it happened 4 times and I had to pull over to the shoulder of interstate highway I-195. Exiting any vehicle on an interstate highway is somewhat nerve-racking.

- Wall Township, NJ, USA

problem #5

Jun 292019


  • 33,500 miles
Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (I.e., parked for the night - engine off); other times the trunk opens by itself while I am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (I.e., vehicle is at idle). I know for a fact that these episodes occurred without me pressing the trunk button - whether it be the inside/door trunk button; key fob trunk vutton; or the trunk release on the trunk itself. It is a safety hazard to have the trunk suddenly open while driving at 70 mph or while driving at 35 mph (can happen at any speed, including 0 [zero]). it is a security matter as when parked and the trunk opens by itself, it leaves me vulnerable to theft of my property. Problem #2 - driver door lock. The driver's door mysteriously unlocks at times (only the driver's door unlocks -- the other 3 doors remain locked) -. so far, this only occurs while the engine is off and the vehicle is stationary and parked. I have noticed by now that on over 10 occasions, my drivers door (only) is already unlocked when I approached the vehicle. The "passive lock" feature is on, so the car automatically locks itself as I walk away from it (and I always listen for horn chirp while walking away indicating that the car has locked itself). Other times, I double-check the locking by either using the key fob or depress the inside power lock power door lock switch or press the unlock/lock small button on the exterior driver door handle. When I find the driver's door unlocked, it is impossible for me to manually re-lock the car. If I press the interior power door lock button, all 4 door locks lock momentarily, then all 4 doors unlock themselves - (so now all 4 doors are unlocked). The only way for me to lock the car at this point is to use the key fob.

- Wall Township, NJ, USA

problem #4

Mar 122019

XTS 6-cyl

  • Automatic transmission
  • 19,563 miles
The contact owned a 2017 Cadillac Xts. After the contact parked and exited the vehicle, the entire vehicle caught fire. The fire department was called and extinguished the fire. No one was injured. The vehicle was destroyed. The vehicle was not taken to a dealer or diagnosed. The manufacturer was contacted. The failure mileage was 19,563.

- West Mifflin, PA, USA

problem #3

Sep 132017


  • miles
The lane departure and lane keep assist, both safety features, do not work with any degree of consistency. They only work occasionally. 2 dealers confirmed the problem but without a factory fix they are unable to remedy the problem.

- Aliso Viejo, CA, USA

problem #2

Feb 062017


  • 300 miles
The radio in the car keeps dropping sxm signal while driving down the street or highway or entering parking lots at nearby supermarkets or our lowes store. I have written Cadillac and am waiting for their response. While not a safety issue per SE, it is frustrating and not expected on a car that cost almost $64,000.

- Navarre, FL, USA

problem #1

Feb 022017


  • miles
Alamo rental car put my wife and son and me in a 2017 Cadillac Xts at denver international airport on Thursday 2 February 2017. While driving to boulder on a 75-mph highway I had to adjust the driver's seat. Adjusting the driver's seat meant also having to adjust the mirrors. I knew I could adjust the mirrors by feeling for buttons with my left hand. Unfortunately, one of the button options was designed to collapse the side mirrors; this I did not know. Imagine my surprise when, at highway speeds, both side mirrors disappeared. I tried to undo my unexpected error but could not succeed by touch. My wife and son had to serve as "human side mirrors" until, after many miles with no exit, I could make a series of right-hand turns, stop in a parking lot, and consult an owner's manual online. Why would General Motors have designed the side mirrors to be collapsable while the car was in motion? I might imagine wanting to collapse the mirrors while rolling slowly into a tight parking space or garage, but I can think of no excuse for allowing the collapse function to operate while driving at highway speeds. We could have been killed. Anyone could have been killed.

- University Park, MD, USA