10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 43,105 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Cracked, broken dashboard. Cracked in 2 corners of the passenger air bag. Crack goes all the way across to the drivers side. A section around the speaker has completely broke off. Cruise control no longer workers. Some speakers work sometimes, other times other ones work. Makes horrible rattling sound. Dealership says won't cover it and a new dash is over $800 for parts.
- Jackson, LA, USA
Dashboard cracked and keeps cracking one right by passenger airbag and it started while driving.
- Baton Rouge, LA, USA
I have the same safety concern many other owners are having. My dashboard is cracked in multiple spots, mainly around the airbag and instrument cluster. I believe this would affect the airbag from deploying properly or send sharp pieces of the dashboard into the cabin if impacted. I have contacted GM several times with zero assistance or concern on their part.
- Gulfport, MS, USA
Dashboard cracked around the airbag area. Concerned of flying debris in case of an incident that involves airbag deployment.
- Lake Charles, LA, USA
Instrument panel "airbag" warning light (red continuously on) illuminated. After first incident initial engine ignition start bit (built in test) clears airbag fault for no more than 1 minute every start sequence at which time it triggers a "red dash warning icon light." I took vehicle to dealer who claimed necessary fix is owners responsibility and expense. They also declared they had "no knowledge of Chevy Avalanche or Silverado airbag recalls or issues." I called GM customer service help line and lodged a complaint. Case number with GM is 71-148283766. GM stated that they did not feel responsible for the issue. Both the 2007-08 Chevy Silverado's' as well as the 2011 plus Chevy Avalanche are all under dot takata airbag recalls. The 2009 Chevy Avalanche is a growth product of the Chevy 2008 Silverado!!! I believe I am one of the takata airbag customers!!
- Marysville, Wa, WA, USA
The dashboard cracked in 2 places. One crack is over the instrument cluster on the drivers side and the other is on the passenger side next to the air bag. I was told that the replacement part has been modified to correct this issue, but GM will not pay to replace the dash. Will the dash shatter if the air bags are deployed?
- Manson, IA, USA
The contact owns a 2009 Chevrolet Avalanche. The contact stated that the dashboard cracked on the passenger's side, which could expose the air bag. The vehicle was taken to an independent mechanic, who diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 56,605. Updated 12/9/14 updated 06/1/2015
- Saraland, AL, USA
The dash on my 2009 Chevrolet Avalanche has cracked in two places. One over the gauge cluster and one crack over the passenger air bag. This problem has affected more 2007 + Silverado, Tahoe, Avalanche, escalades and more. If the passenger air bag deploys with the broken dash, it will send plastic shards flying through the cabin.GM should recall the defective dash and replace them.
- Oklahoma City, OK, USA
- Boca Raton, FL, USA