I took my car into the shop in March 2013 to have my convertible top fixed. It had a whole worn into the top. The Chevrolet place put a new top on it. I get the car back after a week and the top malfunctions. It would say top not secure when the top was up. Took it back in.... replaced the top again. This time the top leaked. Took it back in....after about the seventh new top I had it back again and it leaked so bad it flooded my back floorboard. They had to replace the top..again.. all the carpet and padding. Well I finally got my car back in December 2013.. after nine new tops.... I only drove my car for about a total of maybe two total weeks during this entire nine month period..... There is still something wrong with it to this date...

I noticed water in the rear floor pan behind the driver seat after a storm. I thought maybe a water bottle leaked, however, after using a shop vac to remove as much water as possible I realized it was a car issue and not a water bottle issue. I brought the car to the dealership to be fixed.

I picked up the vehicle, thought it was fixed until I found the carpet was wet again for the second time. Took it back to the dealership to be "fixed." It was "repaired" so I thought..... I also had the blower replaced in the vehicle at the time of the second repair. The following morning I turned on my defrost to find the blower wasn't working. Took the car back to the dealership to have it repaired. The dealership had to keep it overnight as they needed to put in ANOTHER blower. Recieved a phone call the next day from service advisor to inform me the tech found the carpet was damp again!!! That's three!!!!

A brand new top was put in to resolve the leak issue. I was instructed to not put the top down for two weeks to allow the fabric in the top to stretch, etc. I am compliant so I did as I was instructed.....one week later (I still have not put the top down) we had some light showers and I found the carpet was damp AGAIN! That's 4 times!!!!

Now the factory rep has gotten involved, the service manager is involved.

THIS IS A LEMON!!!! This is a defective vehicle!!! I am so frustrated and angry not at the dealership......I am angry with the company they sublet my car to for the new top replacement because they put the top in incorrectly and damaged a bow. REALLY???

I reported this problem to Chevy on the 18th of June 2011 a WEEK!! after I took ownership of the care and less than 2 WEEKS!! after returning from Iraq. I again reported the problem on the 22nd of June 2011 by taking the car into the local dealership only to have their service reps tell me that there was nothing they could find and to bring it back when the top was not working. I reported the problem a THIRD time on 1 July 2011, at 0900 Hawaii Standard Time, which at Chevy's request I took the car into the local dealership AGAIN, I was told that in about 4 to 5 days I would get a call from the district service rep who is the highest level of customer service that I could get. I finally got a call from the district rep on 5 July 2011 as I was just going to lunch. Kevin, the customer service rep, became condescending, belligerent, and rude when I was trying to explain my plight and how pissed I was with Chevy's service. Being a loyal BMW owner I am taken aback by the length of time between the reporting of a problem and fixing said problem. I begged Kevin to talk to his supervisor and was denied my right to complain about the service I was getting. Finally after wasting an hour of my time I asked Kevin if there wasn't a fix to my problem why did he call me and what did he want, "just to let you know that we have received your problem and are now working on researching and developing your solution". I asked how long this was going to take and how long my car would be broken. He had no answer, but he told me that he would call back in about two days. I told him that I go on lunch at a certain time and to call then. We have played phone tag with him calling me no time close to when I told him I would be around my phone. I have been to the dealership and called customer service to complain about how I am being treated by this Kevin at the district representative offices (ext 11214). I have not recieved any word on who to contact and how to go about complaining on the way this issue is being handled.