The contact owns a 2018 Chevrolet Equinox. The contact stated that after the vehicle was taken to receive brake service, the parking brake warning light remained illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle was stuck in relearn mode and that the EBCM pump valve failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed of an unknown TSB related to a recall then advised to contact the NHTSA Hotline. The failure mileage was approximately 64,000.

- White Oak, PA, USA

The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The failure mileage was approximately 125,000.

- Cynthiana, KY, USA

The contact owns a 2018 Chevrolet Equinox. The contact stated while starting the vehicle, the brake pedal was firm while depressed. Additionally, while the brake pedal was depressed, there was an abnormal sound coming from the pedal. The contact stated that the vehicle failed to stop in a reasonable amount of time. The service brake assist warning light and the check engine warning light were illuminated. The contact related the failure to NHTSA Campaign Number: 18V576000 (Service Brakes, Hydraulics) however, the dealer informed the contact that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,312.

- Isanti, MN, USA

The contact's husband owns a 2018 Chevrolet Equinox. The contact stated that on five separate occasions, the brakes failed to operate upon depression of the brake pedal. The parking brake warning light was displayed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vacuum pump booster needed to be repaired. The contact stated that the brake booster vacuum pump was replaced; however, the failure persisted. The manufacturer was notified of the failure but offered no assistance. The vehicle remained in the possession of the dealer but was not yet repaired. The failure mileage was approximately 20,000.

- Cameron, TX, USA