10.0
really awful- Crashes / Fires:
- 7 / 7
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 70,132 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Chevrolet Impala. While the vehicle was parked, the ignition key in the start position would not start the vehicle. All the other electrical functions were working normally. The contact stated that the security warning light illuminated during the failure. It took the contact ten minutes to start the vehicle. The failure recurred on multiple occasions. The dealer stated that the key ignition cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
- Lincoln, NE, USA
2004 Chevrolet Impala. Consumer writes in regards to ignition switch recall repairs and requests reimbursement for the ignition switch he paid to have replaced.
- Rockwood, TN, USA
The contact owns a 2004 Chevrolet Impala. The contact stated that the vehicle stalled without warning. The contact took the vehicle to a mechanic, who stated that there was a recall for the pass lock on the key. The mechanic referred the contact to a dealer. The dealer informed the contact that the vehicle was not included in NHTSA campaign number: 14V400000 (electrical system). The manufacturer stated that the vehicle would not be repaired. The failure mileage was unknown. Updated 7/29/15 updated 10/17/2017
- Uniontown, OH, USA
The contact owns a 2004 Chevrolet Impala. After rainy weather conditions, water leaked from underneath the front passenger side dashboard. There was an accumulation of water on the front passenger side floor. The failure caused an electrical shortage and the radio speaker became damaged. The vehicle was taken to an independent mechanic who diagnosed that the water deflector shield would need to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 104,000.
- Utica, NY, USA
The contact owns a 2004 Chevrolet Impala. While driving at approximately 30 mph, the vehicle security light illuminated and the vehicle stalled. The failure recurred twice. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 100,000.
- Trumbull, CT, USA
I was drive home from work at night and my security light came on my car. The next thing it was off. While I was driving to work after leaving home the light came back on and stay on. I got to work and look in my GM manual and seen that I should take it to a dealer. I went to my car after work to go home the light was off. I stop to get gas. My car would not start. Nice man came and said lets disconnect the battery. He did. My car started. I was ok for threes day then the light came back on and my car would not start. I had a recall on the ignition switch in Sept of 2014. Took it to the dealer they only fix the key. I took it to the dealer today they had to fix a part on the ignition switch. Please ask that there is a recall. I dont feel safe with this car. I can't afford a new car. I scared that this car could stop running while driving it. Thank you
- Mebane, NC, USA
I turned the key to start the car and was driving and my gas hand, speedometer and oil indicators just fell to the bottom of the circle. Instead of showing me the amount of gas I have the red needle falls behind the "E". the same is true for the speedometer, the needle just falls to the bottom, and the cold/hot indicator is at the bottom of the panel. Isn't this an electrical problem?
- Lewis Center, OH, USA
The contact owns a 2004 Chevrolet Impala. While driving at approximately 55 mph, the fuel gauge failed to provide the accurate reading level and the speedometer did not display the correct speed. The vehicle was taken to a dealer where it was diagnosed that the fuel gauge and the speedometer needed to be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 60,000.
- Dupo, IL, USA
2004 Chevrolet Impala. Consumer writes in regards to recall notice #14350. The consumer stated she had unnecessary repairs done on the vehicle, as the safety issue could not be identified. The consumer stated on several occasions, the vehicle would not start. The ignition switch tumbler was replaced.
- Grafton, WI, USA
Come on now, I see the complaints on a bunch of things that is wrong with my 2004 Impala. An there is more than one person saying it. There seems like there is a serious problem here that you guys seem to be ignoring an refusing to fix. I think its about time for some people to get together and file some kind of lawsuit against you guys if you don't address these issues. Now for the same complaints for my Impala, number 1 it does not like to start sometimes and then I have to wait 20 mins to an hour just for it to finally start. Number 2 the security light stays on. Number 3 the gages to my speedometer and gas move all over the place and doesn't give me the accurate reading. Other experiences I've had noticed is that my brights don't always like to shut off the first time, the car pulls mainly to the right, but also back and forth. And all the buttons and light to my radio works but no sound comes threw. I haven't experienced any of the other things in the complaints yet but these ones I have an they need to be addressed like I said before something is done about it by the people. Thank you
- White Cloud, MI, USA
The contact owns a 2004 Chevrolet Impala. The contact received notification of NHTSA campaign number: 14V400000 (electrical system) and stated that the parts were not available for several months. While waiting for the part for the recall repair, the key was difficult to turn over and the vehicle stalled more than twice. The dealer did not provide a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The failure mileage was not available.
- New Orleans , LA, USA
My security light pops on and then when I turn my car off it won't start back up for at least 20 mins. It happens randomly and leaves me stranded...I seen other reviews and this seems to be an issue with GM vehicles.
- Mechanicsburg, PA, USA
I bought the car used at dealership in rochester NY it had around 128000 when bought it died out at about 131,000 they claimed that the car was fully inspected was a total failure had to spend a 1000 plus dollars at good year to months after bought had no heat [xxx] heads could fix it I want my money back for the car I way over pay I paid 5300 with taxes and sitting in my drive way dead... the call the deaker no response I have warranty but they wont answer or do work. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Rochester, NY, USA
The contact owns a 2004 Chevrolet Impala. The contact stated that the vehicle was serviced under NHTSA campaign number: 14V400000 (electrical system); however, one of the keys was not repaired. The contact mentioned that when the spare key was used the security light illuminated on the instrument panel. The dealer and manufacturer were made aware of the failure. The vehicle was not repaired. The failure mileage was 83,817. Updated 5/5/15 updated 9/16/2015
- Thornton, CO, USA
The contact owns a 2004 Chevrolet Impala. The contact stated that the vehicle failed to start intermittently. The vehicle was taken to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Updated 03/30/15 updated 9/26/2017
- Oakland, CA, USA
2004 Chevrolet Impala. Customer received repairs due to recall and is requesting repairs. The consumer stated the transmission had to be replaced, because the vehicle would to hesitate and then jerk. Pieces of metal were discovered in the transmission pan indicating an internal fault. Also, the ignition and cylinder were replaced.
- Galt, CA, USA
The car will not start all lights and heat comes on or air the security light flashes will take anywhere from 5mins to 30 minutes to start you guys really need to address this issue I have seen so many complaints about it and im not understanding why there has not been a recall issued as of yet. Me and my 2 year were stuck in the car in 0 below conditions for at least 20 mins I cried the whole time thinking my baby was freezing were we had left from had just closed and there was nothing to do but wait I need my car to get around please recall and fix this issue for your customer we look to you guys to give us safe cars.
- Philadelphia, PA, USA
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving at approximately 55 mph, the vehicle stalled without warning. The vehicle was able to restart. The contact mentioned that there were no other keys on the ring and no additional weight other than the single ignition key. The contact received notification of NHTSA campaign number 14V400000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.
- Bellville, OH, USA
The contact owns a 2004 Chevrolet Impala. The contact received notification of NHTSA campaign number: 14V400000 (electrical system). The dealer stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
- Florence, AL, USA
- Stratford, CT, USA