really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Nov 142009


  • miles
I purchased 2008 Chevy Impala with 22000 miles on it at norman frede in clear lake/houston area. After 6months they suggested tire rotation was needed and due after rotation I noticed car shaking between 20 to 30mph and above 65mph I took it in and it was aligned and I was charged 2months later still shaking was realigned at no charge but before that I had a nail in one of back tires and I had it repaired by a tire shop and they were shocked to see my 4 tires were worn and they showed me, I was so upset I took car in again and theysaid because I had 36,000 miles on it was the reason. Well I took it in again and they told me strut needed to be repaired that's why my tires were all worn and wanted to charge me $150 to repair strut and $400 plus for tires and I said "no" why should I have to pay I hadn't even had the car for a year and this was happening, I was upset and left but before I left they realigned it again and in my service ticket they did not even mention the strut repair. I tried to contact the service manager by email and the general manager, I returned the serv mgr call twice but kept missing her and the gen mgr never called or emailed me. I feel that this is a certified car and I should not have to drive like this or pay for any repairs. Please what can I do.

- Pasadena, TX, USA