7.8

pretty bad
Typical Repair Cost:
$350
Average Mileage:
84,150 miles
Total Complaints:
8 complaints

Most common solutions:

  1. replace window (6 reports)
  2. not sure (1 reports)
  3. rear windows replaced twice (1 reports)
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problem #8

Feb 012024

Impala LT V6

  • Automatic transmission
  • 96,000 miles

This is the second time within 2 months that the rear window completely shattered while driving the vehicle, 2014 Chevy Impala, LT, on the highway. Google search shows several folks reporting similar experiences with LT and LTZ models, with some folks reporting it occurred to them more than 2 times. Additional research revealed that Chevrolet may have used electrical connectors, Metri-Pak 280 terminals, that were rated for no more than 30 amps maximum for the rear defroster yet placed a 40 amp fuse on this circuit. Some folks shared photographs of burnt connectors, located behind the front passenger kick panel.

Issue reported to Chevrolet and Gm dealer…complaint didn’t go anywhere, as the car is out of warranty. Dealer says they do not show any type of service bulletins regarding rear windows shattering and/or electrical issues related to overloaded or burnt connectors or wiring related to the rear defroster.

- Paul B., Tolland, CT, US

problem #7

May 182023

Impala LS

  • Automatic transmission
  • 79,800 miles

For the 2nd time in 6 months, my rear windshield shattered. Thankfully my insurance covers the replacement, but what a pain. No one can give a reason for this happening. The first time, I was in the car and heard the loud pop. This time, I got in, shut the door and the windshield fell in.

- Jamie O., Clarksburg, WV, US

problem #6

Nov 172021

Impala LT 2.5L

  • Automatic transmission
  • 67,000 miles

click to see larger images

rear window shattered

This is the second time my rear window just shattered on its own. You guys did a terrible job on these cars there is always something wrong. This happened when I got off work at 11 pm and it's raining car getting wet inside this is terrible

- Carol J., Cincinnati, OH, US

problem #5

Jan 312022

Impala LTZ 46

  • Automatic transmission
  • 119,000 miles

Sitting in my car, I heard a loud pop. Smelled something burning, turned around and saw my back window was shattered.

- Aj J., Arlington, US

problem #4

Dec 282021

Impala LTZ 3.6L V6

  • Automatic transmission
  • 114,000 miles

Now we are really aggravated! Rear window shattered again today when the trunk lid was closed for no apparent reason. Right at 3 years ago the EXACT SAME THING HAPPENED. It was very cold 3 years ago, but today the temperature was in the high 50’s.

Three years ago we wrote it off as a ‘freak’ occurrence. However, I do not believe in coincidences - I truly believe there is a design flaw or something like this to cause the window to break.

- Ted H., Charleston, Illinois, US

problem #3

Dec 302018

Impala LTZ 3.6L V6

  • Automatic transmission
  • 85,000 miles

Rear window shattered for no apparent reason when trunk lid was closed. Technician was kind enough to repair the window on New Year’s Eve day.

- Ted H., Charleston, Illinois, US

problem #2

Mar 052018

Impala 2LT 3.6L V6

  • Automatic transmission
  • 48,000 miles

click to see larger images

rear window shattered

Getting into vehicle after work. Shut drivers side door and the rear window glass "popped". Glass blew out as if there was too much pressure in the car when the door was closed.

Repair covered by insurance, but very annoying. Glass should be higher quality on a vehicle like this.

I have also seen this happen to other late model GM vehicles including a GMC Terrain and Chevy Volts.

- Carter P., Buffalo, NY, US

problem #1

Nov 142018

Impala LT 3.6L V6

  • Automatic transmission
  • 64,119 miles

The glass company I called for repair said she had just booked a 2015 Impala that the same exact thing happened to it. I can't be the only one this has happened to.

- Jamie G., O'Fallon, US