definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
42,000 miles

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problem #2

Sep 152014

SSR 8-cyl

  • 30,000 miles
The passenger's door of my Ssr was becoming difficult to open and I was confident the issue was the same problem I had experienced previously with the driver's side door. It is a known defect and resultant technical service bulletin (tsb 05-08-64-026) which previously had been fixed by ken dixon Chevrolet (June of 2011). At that time, ken dixon (now managed under waldorf Chevy Cadillac) declined my request to replace passenger's side defective part even though the tsb had indicated to do so. Waldorf Chevy Cadillac now says the part required to fix my car is discontinued and not available. I was told "it cannot be fixed. The part is discontinued, not available from GM." I asked, "are you saying I have to live with it and there is no fix" that is, GM issued a tsb and then discontinued the part with no future plans or options for cars that are less than 10 years old"" the answer was "correct, you may pick up the car". I was given no indication that waldorf Chevy Cadillac or GM would attempt to find any solution. When I received the car back from waldorf Chevy Cadillac, the door is no longer operational from the inside. I now have a car with a passenger side door that can no longer be opened from the inside. I have been left to drive a vehicle that is unsafe to drive with no mechanism in place by GM to address an issue that is a documented defect in a car that is less than 10 years old and has 30,000 miles on it. I am concerned with having to drive this vehicle with no means to open the passenger side door from the inside. This could result in tragic outcome in the case of accident, vehicle malfunction or some other incident requiring immediate exit from the car. I am at a complete loss to understand how GM can discontinue a part identified within a tsb as the fix for a known problem and not provide some means to fix the safety issue of this car.

- Bryantown, MD, USA

problem #1

Mar 052009

SSR 8-cyl

  • 54,000 miles
The contact owns a 2004 Chevrolet Ssr. The contact stated that the passenger side door handle failed, which prevented him from opening the door. The driver's side door handle was replaced under warranty on November 22, 2006. The diagnosis found that the door handles were made with defective plastic; therefore, they become permanently inoperable from the inside of the vehicle. The dealer stated that the vehicle was out of warranty and the repair cost was estimated at $377. A report was filed with the manufacturer, but they would not assist with the repair. The contact plans on having the vehicle repaired. The failure mileage was 54,000 and current mileage was 54,300. 4/01/09 the dealer found a broken inner handle bracket. Updated 04/09/09.

- Cloverdale , CA, USA