While operating vehicle, entering interstate I started to experience uncontrollable vibration in the rear of my vehicle. The passenger rear tire had suddenly lost tread without warning. The tire in question is LT275/65R20 bfgoodrich all terrain T/a KO2. Luckily I was able to remain in control of vehicle otherwise this could have easily resulted in loss of control of vehicle and worst case fatality. The tire in which lost tread caused $3400-3700 in damages, left me without a full set of tires that were at only half life and a vehicle that has sat for a month and a half due to said damages. To this date Michelin North America has not followed through to right this wrong in its products. This incident occurred on May 28th and was handled in a matter of hours on my end. Michelin has continuously dragged their feet through the entire process which took them a month and a half to come to the conclusion that it was not their problem but my problem. The customer service that was contacted was on average hard to work with and provided very little direction and insight that this would be resolved in a timely manner. When being transferred to the claims department it was an even worse experience with very little communication, individuals that rarely answered phone calls and staff that has no care for the customers that rely on Michelin products.

- Indianola, IA, USA