really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
49,993 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Jul 252016

Silverado 3500

  • miles
Takata recall. The contact owns a 2009 Chevrolet Silverado 3500. The contact stated that the service air bag warning light illuminated before being notified of NHTSA campaign number: 16V381000 (air bags). The manufacturer was not notified. The failure mileage was not available. VIN tool confirms parts not available.

- Denton, TX, USA

problem #14

Apr 012013

Silverado 3500

  • miles
2009 Silverado cracked passenger side dash board had it replaced by GMC dealer and it cracked again same place as the first crack. Truck has less then 77 thousand miles.

- Houston, TX, USA

problem #13

Jan 122016

Silverado 3500

  • 118,000 miles
#09184 airbag light stays on and message service airbags is on.

- Gibraltar, MI, USA

problem #12

Jan 202016

Silverado 3500

  • miles
Cracking identified near the passenger side airbag on the dash of the truck. Discovered when replacing truck windshield. Cracking also seen on opposite side of dash.

- Lake Charles, LA, USA

problem #11

Mar 162012

Silverado 3500

  • 60,000 miles
Several cracks in my dash (4-5). One is at the corner of the passenger airbag. The dash is so brittle it cracks from just closing the door. I'm afraid what might happen if I'm in an accident and broken dash pieces go flying throughout the cab. This is no doubt a safety concern! not to mention an eye sore and resale killer. This started a few years ago and continues to get worse.

- Mansfield, TX, USA

problem #10

Oct 132014

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 76,600 miles
The contact owns a 2009 Chevrolet Silverado. The contact stated that while having the annual service performed, the technician notified that contact that the front bumper was exposed to water causing a shortage in the sensor. The failure caused the air bag light to illuminate and it would prevent the air bag from deploying during a crash. The manufacturer was not notified of the issue. The approximate failure mileage was 76,600. Updated 12/9/14 the consumer stated the left front crash sensor had water damage. The vehicle was repaired. Updated 6/1/2015

- Detour, MI, USA

problem #9

Oct 122014

Silverado 3500 4WD 8-cyl

  • 100,000 miles
The dash on my 2009 Chevrolet Silverado has cracked around the passenger side air bag. This concerns me as if the air bag deploys this will cause pieces of the dash to injure the person it is supposed to protect. There is numerous information on the internet with people with the same problem. I took this to the Chevrolet dealer I bought the vehicle from in foley al and they refuse to do anything about it.

- Gulf Shores , AL, USA

problem #8

Jul 152014

Silverado 3500 8-cyl

  • 55,000 miles
Dash board cracked at passenger side airbag, concerned about safety of passenger if bag deploys improperly due to this compromised dash.

- Mesa, AZ, USA

problem #7

Jan 032014

Silverado 3500

  • 32,000 miles
The problem; service air bag illuminates and shows up in the message center. Went to Chevrolet dealer and they tried to clear the code with the reader and no luck. They don't know where to start, it could be anything they said. I don't want to dump thousands of dollars to research a problem they don't know if they can cure. Has anyone else experienced this issue? 2009 Chevrolet 2500hd diesel.

- Fountain Valley, CA, USA

problem #6

Apr 172014

Silverado 3500 8-cyl

  • 130,000 miles
I have a 2009 Chevy Silverado 1500. The service airbag light came on when I started the car. I noticed there was a recall on this exact thing in the year and make of my vehicle. My VIN number was not included in the recall. After talking to a Chevy representative they indicated the best way to solve this problem was to make a claim because it is the same problem seen in other 2009 Chevy Silverado, and my VIN may be accepted through the claim. The vehicle was previously registered in Missouri, a state that under the recall of some of these vehicles qualified.

- Kearney, NE, USA

problem #5

Feb 012012

Silverado 3500 8-cyl

  • 80,000 miles
Dashboard is cracked in several places, from airbags to windshield, and in front of instrument cluster. All on top of dash. It is crumbling and I fear for my safety if I am in a collision.

- Denham Springs, LA, USA

problem #4

Feb 012013

Silverado 3500 8-cyl

  • 38,500 miles
2009 Chevy Silverado lost traction on highway during slippery road conditions, vehicle spun out and hit a metal roped fence head on and also went across the median and slammed the front end of vehicle into a guard rail stopping it instantly from going into on coming traffic. The vehicles damage was on the front end directly in the center causing a wedge into the radiator, engine and bent the front of the frame. The impact was very loud and solid. The impact caused the truck to stand on the front of vehicle, slamming the back end of the vehicle on the ground with great force. The airbag didn't deploy which at the speed of around 60 mph and the place the vehicle was hit in, makes me very concerned on the safety of this vehicle. My 5 year old son said his right arm was hurting after the accident and with in the hour of having the accident myself ended up in the hospital with a stiff neck and a very soar and bruised back, I was released with minor injuries and I consider myself lucky. Please let me know if anything can be done about this situation and the safety of myself and my son.

- Quincy, IL, USA

problem #3

Oct 092012

Silverado 3500

  • miles
Railroad hyrail vehicle equipped, after market, with hyrail wheel assemblies which allow the vehicle to operate on railroad tracks. Once hyrail (flanged) wheels are retracted, the vehicle is operated over the highways and public roads like any other vehicle. On 10/9/12 near fairview, paa railroad employee was operating vehicle on the railroad tracks when it struck a standing equipment at approx. 15 mph. Airbags did not deploy. Concern is that the installation of hyrail wheel assemblies might be impacting the airbag sensor. The hyrail wheel assemblies extend approx. One foot of steel framework ahead of the front and rear bumpers. The placement of these assemblies might inadvertently be affecting airbag deployment in crashes on the railroad track and on public roads.

- Washington, DC, USA

problem #2

Oct 132011

Silverado 3500

  • 46,000 miles
The contact owns a 2009 Chevrolet Silverado. The contact stated that while driving 55 mph, he fell asleep and lost control of the vehicle. The vehicle crashed into a cement wall and the front driver's air bag did not deploy. The contact suffered head injuries during the crash. The vehicle was repaired. The manufacturer investigated the failure and concluded that the air bag performed as designed. The failure mileage was 46,000 and the current mileage was 55,000.

- Hermitage , TN, USA

problem #1

Apr 192010

Silverado 3500 8-cyl

  • Automatic transmission
  • 13,800 miles
The contact owns a 2009 Chevrolet Silverado. The contact stated that while traveling approximately 35 mph and approaching an intersection, the vehicle abnormally veered off the road. The vehicle proceed to travel off the roadway and went airborne over and embankment before crashing into a ditch. The air bags did not deploy upon impact and the contact sustained moderate to sever injuries. The contact was transported to the hospital via ambulance and a police report was filed accordingly. The vehicle was towed to a Chevrolet dealer for repairs. The failure was 13,800 updated 7/16/10 updated 08/18/10

- Missouri Valley , IA, USA