really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
73,016 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Sep 042013


  • 86,495 miles
While driving at about 45 the tire went flat. The tire had several cracks around the shoulder and appears several were getting ready to chunk off. A couple appear to go all the way through the tire causing the air loss.

- Redlands, CA, USA

problem #7

Jul 222012


  • 101,000 miles
We were driving southbound on us hwy 131 just North of kalamazoo, mi. Our Wilderness AT P255/70R16 shredded and almost caused us to roll over. The damage done to the vehicle was approximately $2400 plus $197 for two tires. We bought Suburban from a Ford dealer in wi in December 2011. The tires were on the vehicle. We found out that they were recalled and also were 14 years old. We went to the Ford dealer to see about being reimbursed for the two tires that they knowingly put on the Suburban. They acknowledged that they put the tires on but claimed it wasn't their fault and they didn't have to know all the tires that have been recalled. We then filed a complaint with Firestone. Nine months after we filed the complaint, sent the evidence, all paperwork, the tire with shredded pieces, and cost of repairs, we received a note that Firestone was not liable, that the tire was 14 years old, and that they would only pay for one tire. They said that the tire was not properly inflated. We took the air out when it was sent because ups wouldn't take it with air in it. We currently have the second tire. It has excellent tread. There is no way of knowing from looking at it that it is a hazard. Shouldn't a tire company that recalled tires have to replace them even if they are old? we have pictures to show that the tire went completely bald and never went flat.

- Elkhorn, WI, USA

problem #6

Dec 202010

Suburban 8-cyl

  • 111,425 miles
We had to change a rear driver side tire because we needed to add air to the tire and the sensor control was broken. We took the tire off and replaced it with the spare. When retrieving the spare we had a very difficult time getting it off the spare tire holder winch. After struggling with the spare tire for 30 minutes we got it released and when we tried to hoist the winch back up, it would not go up. We tried repeatedly for another 30 minutes without any success. We had to remove the entire tire winch holder part so it wouldn't hang down while driving. I have been calling all morning to try to find the part and draper Chevrolet said they have had a lot of problems with this part but mainly when customers are trying to retrieve the tire. My incident is different since it wouldn't go back up. Draper Chevrolet did not have this part in stock and I have been calling salvage shops as well without any success. I am currently driving without a spare and I drive 60 miles a day on the highway and this is unsafe to be driving without a spare tire because the other tires sensor stem broke on its own. When calling draper Chevrolet they said the part cost $170.42 new but they do not have the part in stock. I work 8:30 a.M. to 6:00 P.M. Monday thru Friday and can only take care of this on the weekend. Which this weekend is christmas day. I hope you understand my predicament and can help me in some way to rectify this problem. I come from a General Motors family and have always been able to count on General Motors doing the right thing. Thank you for your consideration.

- Saginaw, MI, USA

problem #5

Jun 142010


  • 110,611 miles
A tire blew out. Spare tire hoist was inoperable. Had to cut spare tire hoist off with a reciprocating saw. On the side of the road for 4 hours. Have heard of many with same problem. Poor design in a highly corrosive environment.

- Ishpeming, MI, USA

problem #4

Jan 282010


  • 110,000 miles
I was driving my vehicle and had a flat tire. I could not get my spare tire to come down as it was seized under th back of the vehicle. I had a repair shop fix it and they advised me this is common on all general motor vehicles that salt get inside them and rusts out the spare tire hoist unit making it impossible to get the tire down. I am concerned as it could have happened to my wife and kids on a cold night. After looking online this is a major problem that most people do not realize until they get stranded with a flat tire.

- Omaha, NE, USA

problem #3

Jul 112006

Suburban 8-cyl

  • Automatic transmission
  • 35,695 miles
The Bridgestone dueler H/T tires have been known to have wear (vibration) issues, due to the tires being a softer tire, according to many Chevrolet and GMC service managers that I have called. I received two tires, balancing/rotation free, but I had to buy two as well. I feel since GM dealerships know about this issue, they should send out a recall. I have had my tires balanced and rotated many times (about every 3,000 miles), but the owners manual states every 5000 - 8000 miles. Even-though there is a problem, they wouldn't pay due to my vehicle had too many miles (35,600) on it, but what they won't admit is that fact that I've had to pay extra money for additional balance and rotations. If there is a known issue, there should have been a recall; even-though that may cost them money, but it's GM's responsibility and that will cost them customers in the future!!

- Jefferson City, MO, USA

problem #2

Nov 082005

Suburban 8-cyl

  • Automatic transmission
  • 28,900 miles
Contact stated when he took the vehicle to the dealer for routine services the mechanic found that 2 front tires were worn out because the idler arm and the pitman shaft needed to be replaced.the vehicle was repaired at no cost to consumer because the vehicle was still under warranty. Updated 12/27/05.

- Silver City , NY, USA

problem #1

Jul 152004


  • miles
I purchase a new Chevrolet Suburban in June 2004 from priority Chevrolet in chesapeake Virginia. At about 4000 miles I noticed the inside edges (about 1 inch wide) on the front tires were wearing more than the rest of the tire surface, I called the service department of the dealership and they told that while they are aware of the problem with uneven tire wear on Suburban that it is not a warranty covered item. I took the vehicle to Firestone and they told me the cambers needed to be adjusted. The tires on the front continue to wear faster on the inside edges than the rest of the tire surface. I am very diligent about service of my 3 automobiles. If this is a persistent problem with Suburban as it was stated to me, my concern is that the uneven tire wear is an accident waiting to happen. These potential tire failures need to be brought to the attention of General Motors. Even if an accident does not occur these tires are not cheap. Once the inside wear becomes bad enough the tires will not pas inspection thus creating a cost to the vehicle owner at a premature time. I feel this is a dangerous situation which needs to be brought to the attention of GM.

- Virginia Beach, VA, USA