10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
53,811 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2012 Chevrolet Suburban:

Unsubscribe any time. We don't sell/share your email.

problem #21

Aug 192022

Suburban

  • miles
My dash on my 2012 Suburban cracked within 4 years of its manufactured date and it just keeps getting worse. If there were an accident it is so dry and cracked it will through hard plastic into the driver and passengers. I know of many other same and similar year models that have the same issue. Now that there is a passenger-side airbag recall would be the perfect time for GM to step up and fix this obvious flaw.

- Lewisvile, NC, USA

problem #20

Jul 012020

Suburban

  • miles
Dashboard is cracking. I understand the class action was dismissed. But this is so unfair that the customers have to pay to fix for problem caused by material problem.

- Novi, MI, USA

problem #19

Jan 052021

Suburban

  • 200,000 miles
Cracked dashboard in several areas

- Davenport, FL, USA

problem #18

Jun 122017

Suburban

  • 43,000 miles
Severely cracked dash

- Orlando, FL, USA

problem #17

Mar 092021

Suburban

  • miles
We received an important safety recall to replace the airbag inflator (NHTSA recall number 21V051). After taking our vehicle to the dealer, we were told that if we want the recall then we have to pay to replace our dashboard (over $1,000). The dashboard has a crack which is a common and well-known defect of GM Chevrolet trucks from 07-14, but it is not part of the airbag recall. And now, GM hides behind a so-called "cosmetic" issue in our dashboard to avoid compliance with the recall. GM is not acting in good faith to remedy the defective airbag in our vehicle. We feel very unnerved to drive a vehicle with a bad airbag that GM refuses to fix without great expense. Others are likely facing the same issue for this recall.

- Canton, GA, USA

problem #16

Nov 062020

Suburban

  • 130,000 miles
There are 2 large cracks on the dashboard one running longitudinally on axis of steering column and another spreading forward toward driver side on forward driver corner of passenger airbag cutout radiused corner. I was warned after I purchased vehicle that it was a safety hazard in event of airbag deployment. I am reporting the date as the date I purchased vehical but crack was present prior to that date for an undetermined period of time.

- Virginia Beach, VA, USA

problem #15

Jan 012019

Suburban

  • 55,000 miles
3 large cracks on dash. Going from windshield to dash. If I ever need to have work done under dash, dash will fall apart. 3 cracks appeared for no know reason.

- Atco, NJ, USA

problem #14

Jan 182018

Suburban

  • 75,000 miles
Dashboard has crack above gauge cluster on driver side and also cracked on passenger side at corner of airbag area. With dashboard crack near airbag I believe it could send shards of sharp plastic at passenger if airbag were to go off.

- Lindenhurst, NY, USA

problem #13

Jul 032017

Suburban

  • miles
Dash board cracking next to airbag and above instrument panel. Cracking begin end of 2017 and has gotten progressively worse. I uploaded 2 images.

- Birmingham, AL, USA

problem #12

Dec 152018

Suburban

  • 85,000 miles
Cracking dashboard poses a safety threat to people inside the vehicle as well the driver in lack of deployment of the front airbags. Has happened on multiple vehicles of this year.

- Hanford, CA, USA

problem #11

Jun 122017

Suburban

  • 86,000 miles
Interior driver door handle "grab bar" is broken. Rigid plastic pieces under the upholstery broke and now the handle is falling apart and loose. This is an integral part of the armrest. Handle broke using normal closing force, and apparently this is a large, well known problem. Chevrolet has no repair for this problem other than replacing the whole interior door panel and the cost is around $600.

- West Des Moines, IA, USA

problem #10

Jun 012016

Suburban

  • 65,000 miles
Takata recall dash cracked at passanger side airbag. After research online I found this is a common problem and Chevy will not take responsibility for it. I have friends that have the same dashes in same year model in 2 Silverado's 1 Suburban and 1 Tahoe and all have cracked in the same spot. The Suburban dash was replaced under warranty and cracked again. My dealer said it was old and not under warranty so thwy will not fix it. My vehical dash cracked right out of warranty and has been taken very good care of. I do not expect a $52,000 vehical to have a dash crack and Chevy not to stand behind their product. They have a problem in the structure of the dash and need to take responsibility and fix it. It concerns me since the crack is at the air bag. I am not sure if when the air bag deploys it could bring a piece kf the dash with it.

- Pelham, GA, USA

problem #9

Dec 012016

Suburban

  • miles
Cracked dash by instrument panel and passenger airbag. The one by the instrumental panel started off as a hairline cracked and got worse very fast. I used epoxy to try and stop the crack. The one by the airbag just appeared within the last month.

- Heber, UT, USA

problem #8

Apr 102017

Suburban

  • 98,000 miles
I have 2012 Chevy Suburban 1500 lt. The rear tailgate unlock and lock intermittently causing the manual liftgate to stay ajar or stay lock. There is no manual release or key access. It only unlocks and lock by keyfob. On one occasion, the liftgate opened without noticed while driving prompting the car alert. It was then closed and the liftgate stayed in the lock position (unable to unlock with keyfob) after diagnosis at a local GMC dealer, it was determined that the rear liftgate lock actuator failed. The repair was in excess of $400

- Bartlesville, OK, USA

problem #7

Jan 012017

Suburban

  • 59,000 miles
Two cracks developed, one above the instrument cluster and the other is in the corner of the passenger side airbag. Cracks are continuing to expand.

- Glendora, CA, USA

problem #6

May 012015

Suburban

  • 19,152 miles
The contact owns a 2012 Chevrolet Suburban. The contact stated that the passenger side dashboard fractured. The fracture span across the passenger side air bag housing and above the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 19,152.

- Augusta, GA, USA

problem #5

Mar 282016

Suburban

  • 47,000 miles
Dash has cracked in two places: One above the instrument cluster and second on the passenger front airbag. The dash has never been cleaned with chemicals nor has it been struck with any object.

- Spring, TX, USA

problem #4

Oct 012016

Suburban

  • 66,600 miles
I got in my car Saturday morning, October 1 and noticed 2 cracks on the driver's side of my dash board. Upon research I have discovered this is not an isolated incident. I am concerned about the safety of having this get larger and exposing electrical/mechnical components and the sharp edges of the cracked plastic should an accident occur. When I contacted Chevrolet they explained to me that they couldn't help because I am not the first owner of the vehicle which is really irrelevant when you have a whole fleet of vehicles experiencing this problem.

- Dickinson, TX, USA

problem #3

Aug 032015

Suburban

  • 65,553 miles
The contact owns a 2012 Chevrolet Suburban. While driving at approximately 65 mph, there was a loud pop that came from the dashboard. The contact observed that there was a large crack on the front passenger side dashboard near the air bag. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,553.

- Magnolia, TX, USA

problem #2

Jul 092015

Suburban

  • 27,100 miles
Power lift gate dropped suddenly ;

- Park Ridge, IL, USA

Read the next 1 complaints »