I have a 2002 Chevy Tracker which was having problems with vibration when braking vehicle. Took car to a Chevy dealership to request inspection and repair of the vibrating brakes with a front end alignment and requested an inspection of the engine due to engine cutoff during idling while braking at a stoplight. Mechanic failed to inspect or say anything about a possible defect of the front suspension crossmember rusting. GM sales manager and GM staff failed to inspect my Tracker or say anything to me about this known defect or the possible danger of the arm rusting and falling off. They failed to notify me by a letter and failed to notify me in person when I brought in my Tracker for a vibration problem with the brakes. They knowingly let me drive my car with this possible defect even after their mechanic failed to fix the front brakes which continued to vibrate when I drove away. Several months before this incident, GM has only mailed an offer letter to me offering a trade-in, but mentioning nothing about inspecting the defective crossmember or fixing it as part of their special program. Total irresponsibility from GM and their dealerships. NHTSA performed and recorded defect investigation of the Chevy Tracker. The NHTSA action number is EA06018. Summary includes, "in October 2007, GM initiated a special coverage program for all my 1999 through 2004 Chevrolet Tracker vehicles sold or currently registered in salt-belt states. The program extends the warranty coverage for front suspension crossmember corrosion to 10 years or 150,000 miles". since 2007, GM has failed to notify me of the 2007 special coverage program. GM again failed to notify me of this free inspection and repair program when I brought in my car to their dealership for inspection of a vibration problem with the brakes and engine, knowing the mileage on the Tracker and the knowing the my 2002. They charged me for front end alignment and for brake work which did not fix the problem.

- Indianapoliis, IN, USA