8.0

pretty bad
Typical Repair Cost:
$1,830
Average Mileage:
75,250 miles
Total Complaints:
3 complaints

Most common solutions:

  1. new pump, possibly other problems with steering (3 reports)
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problem #3

Apr 292015

Traverse LS 3.6L

  • Automatic transmission
  • 98,000 miles

Just add the failure of the power steering system to the list of problems with the Traverse/Enclave/Acadia/Outlook family. Noticed oil on my driveway. Took it to dealer and they said, in addition to the need to replace the water pump which seems to be part of an overall GM pandemic, the rack and pinion system needs to be replaced related to the leak. The price: $1,750. Covered by warranty or recall despite the onslaught of noted complaints? Absolutely not.

At 98,000 miles, I would not have expected a $38,000 vehicle to require a completely new power steering system, water pump and the transfer case replacement that occurred less than 6 months ago. Water pump and transfer case were covered by warranty which is "great" but is really sort of embarrassing to GM that their vehicles can't make it to 100,000 miles without such catastrophes. The latest bill of $1,750 (+ routine scheduled service of $550 = about $2,300 today!) plus the warranted items over the past six months would have been more than $4,500 out of my pocket.

What's worse? The fact that I also have an Acadia and have a slew of issues with that including an airbag sensor that comes on intermittently but isn't under warranty (mine is an 07 but of course the 08s and beyond seem to be covered as was the warranted work performed on my Traverse airbag sensor. hmmmm, any chance the recall should be made against the 07s as well?) How about the new transmission I had to purchase for he Acadia at about 70,000 miles that wasn't under warranty but the dealer charged me $1,700 after I pleaded my case.

On top of a complete lemon of a Chevy Venture van that I nursed back to health over a 10 year period before unloading it on the dealership as part of a trade-in, I have to say that I gave American manufacturing a chance and I think that I'm just done. Seriously, how much do I have to pay for having price in America?

- concerned traverse, Carlisle, PA, US

problem #2

Mar 032015

Traverse LT

  • Automatic transmission
  • 53,200 miles

Yesterday I went to get my oil changed to find out that my power steering pump had a leak. I knew there had been some recalls so I called the dealership to find out if there was any coverage for it and they told me to bring it in to look at it. They were able to put the power steering pump under "special coverage" but the pump also caused a leak in the steering rack and they wouldn't be able to cover that. The cost for it is $1900!!!

At 53 thousand miles this is ridiculous. I was informed that they couldn't only fix what was covered, they had to fix both. So I am stuck with my car at the dealership until I figure something out. I called Chevrolet and told them the problem because they are clearly linked being as though there will be more problems if they only change the pump and they said they will only cover the pump. I was contemplating trading for the newer model, but with these kinds of issues that they won't cover, I don't think I want to anymore.

- Courtney M., Las Vegas, NV, US

problem #1

Oct 052014

Traverse LS 3.6L

  • Automatic transmission
  • 74,464 miles

Only 74,467 miles, car is only 3 years old. Recalls on several other GM older models with the same problem.

People reported several 2011 Traverse vehicles with the same trouble, also reported that this is a common failure on the Traverse at about 64,000 miles. Power steering pump needs replacing and other steering problems.

Recall on same problem with several older GM models, they also seem to have this same problem on the newer Traverse.

Dealer says going to be expensive not to mention dangerous if the vehicles fails to be steered. Disgusted since car is well taken care of and well maintained.

- Richard L., Arizona City, AZ, US