The contact owns a 2004 Chrysler Pacifica. The contact noticed that the check engine light was illuminated. Subsequently, the contact's mechanic monitored the light for approximately one week. The mechanic was able to retrieve a service bulletin, and the code indicated that when a consumer placed 12 gallons of fuel or less in the vehicle, the check engine light would illuminate. The contact had to pay $70 to have the engine reset. He consulted Chrysler initially for reimbursement, but then for an explanation as to why the feature caused the light to illuminate. Chrysler responded that the vehicle was out of warranty and they denied his request for reimbursement. He informed the dealer that the vehicle did not malfunction because, as he was informed, the vehicle was supposed to perform in that manner. Therefore, the warranty was not an issue. The VIN, purchase date, and engine size were unknown. The current mileage was 64,500 and failure mileage was 64,000.

- Dalton, MA, USA

My Pacifica 2004 model engine just stalled when I turned into my company's parking lot. Then, I could no longer steer and lost control of my steering wheel. My friends at work drove right behind me and just passed by almost hitting me like a "sandwich." Then, I checked to see if there was enough fuel in the tank; I saw about 3/4 left on the fuel gauge. So, I re-started the engine and parked my car safely in the assigned lot. I noticed for the first time, the fuel gauge went from 3/4 level to the "full tank" level and stayed there the entire time. When I did re-start the engine, after 8 hours just to go home, I noticed the fuel gauge was still full. It was very funny and started to drop down to 3/4 again!! right after that, I took my foot off the gas pedal to let the engine warm up, as I always do, my engine could not hold its RPM to keep running and kept stalling again repeatedly. How did I go home that night? I re-started the engine and tried to hold on the gas pedal for about 50-65 seconds by watching the clock in my car, then I heard a clicking sound from inside of the engine compartment, e.g. air-condition working, or idle timing, or something. But, I still kept my foot on the gas pedal until 100-110 seconds and took my foot of the gas pedal. The engine did not stall anymore, so, I luckily could drive home in the night. When I arrived at home, I stopped the engine and re-started again, many times. The engine was perfectly normal as I had been driving them for 2.5 years, like nothing ever had happened. So, I did some investigating and visited several car websites. Some of them suggested I file a complaint to NHTSA for this problem because other Pacifica owners had similar problems. And, I just did because this problem is very detrimental serious and can easily cause serious damages to life and property of anyone inside the vehicles.

- Loudon, TN, USA