10.0

really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
44,429 miles

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problem #7

Jul 072009

Pacifica

  • 75,000 miles
I decided to report this complaint when I read of a similar incident in a automotive newspaper column. I was traveling on a highway about 50 miles per hour when the passenger airbag in my 2004 Chrysler Pacifica spontaneously deployed. Fortunately my son was sitting in the backseat (or I shudder to think what might have happened to him), and thankfully I was able to keep the vehicle on the road until I could safely pull over. There was no collision that made the bag deploy, nor did I run over anything in the road. The entire dashboard was "fried" in addition to the bag deploying. The car dealer and the representative from Chrysler would not take responsibility--they blamed the auto repair shop that had done some collision work on the car a month earlier. The collision shop said that the work they did was nowhere near anything related to the airbag system. No one could give an explanation for why the airbag had deployed even after they examined the vehicle over a week's time. So, despite their being no rational reason why the airbag would spontaneously deploy, Chrysler still refused to take any responsibility or offer any compensation--in fact they were extremely rude on the phone. My insurance company wouldn't cover the damage and frankly I didn't feel comfortable driving the car even if it had been repaired since there was no guarantee it wouldn't happen again. We were forced to "junk" the car and buy a new/used one. Chrysler is lucky that the deploying airbag didn't cause me to have an accident and that no one was sitting in that seat. Someone could have been seriously injured or even died, but they didn't want to look into or acknowledge the problem. I don't want this to happen to anyone else!

- Amherst, NY, USA

problem #6

Feb 012010

Pacifica

  • 94,000 miles
The clockspring inside my steering wheel is broken - it controls my airbags - when the airbag warning light came on, I took it to the dealer. They told me that they can't repair it because the part is on national backorder - this means that when I drive my vehicle, I have no airbags. They had no estimate of when the parts would be available. I do not want to drive my vehicle without airbags.

- Pensacola, FL, USA

problem #5

Apr 042009

Pacifica

  • 78,000 miles
I was driving through slush down a hill when the ABS brakes failed to slow me down and I hit trees head on at about 40 mph. The airbags never deployed. Two systems failed on the 2004 Chrysler Pacifica AWD car. I was not injured, other than a few seat belt bruises, but the car was totaled.

- Adams, NY, USA

problem #4

Sep 212005

Pacifica 4WD 6-cyl

  • Automatic transmission
  • 31,000 miles
Vehicle was in park, and the air bags deployed and shattered the front windshield. The mechanic said it looked like a defect in the air bag.

- Suffern, NY, USA

problem #3

Feb 232005

Pacifica

  • Automatic transmission
  • 22,000 miles
While driving 55 mph vehicle pulled over too far and sank into a ditch. Then, vehicle crashed into a couple of trees and caught on fire. Upon impact, air bags failed to deploy. Driver sustained a dislocated ancle. Vehicle was totaled.

- Boscobel, WI, USA

problem #2

May 192004

Pacifica 4WD 6-cyl

  • Automatic transmission
  • 8,000 miles
Frontal air bags failed to deploy when consumer's vehicle was struck by another vehicle on the driver's side upper fender area. Driver sustained head and back injuries, and was transported to the local hospital.

- Cooper City, FL, USA

problem #1

Oct 032003

Pacifica 6-cyl

  • Automatic transmission
  • 3,000 miles
Failure of front or side air bags to deploy.

- Columbus, OH, USA