really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
12 / 2
Average Mileage:
70,641 miles

About These NHTSA Complaints:

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problem #14

Jul 142016


  • 150,000 miles
On Wednesday night (13 July 16), SE Michigan had severe thunderstorms and street flooding. I drove through this for at least 6 miles. The next morning as I was leaving for work, I got into the car, buckled my seat belt and put the car into reverse. There was a loud "crunching" noise but no movement. I put the car in park, got out to see if there was anything behind the car to make that noise but there wasn't. I got back in the car, buckled up, put the car's gear into reverse again. No movement, but an incredibly loud screechy, whiny noise could be heard 4 townhouses away. I barely tapped the accelerator and the car shot backwards out of the space, across the lot, up over a curb, through a flower bed, taking out a large, wooden sign and stopping only when the vehicle crashed into a tree. No air bags deployed at all. Police and emts were called to the scene. I was transferred by ambulance to a local hospital. I am not familiar with the vehicle's systems, but I would think this was a throttle issue. For the few seconds the car was moving in reverse, I was stomping on the brake pedal. The brakes were "stiff" and the pedal would only go half way to the floorboards. Witnesses stated the car shot out of the parking space "like a bullet" and/or "like a rocket" and that there was no way to stop the car at that speed.

- Romeo, MI, USA

problem #13

Jan 152016


  • 75,000 miles
The cooling system for the car does not work correctly. After a steady idle of about 5 minutes, the car will begin to get hot and the fans will kick on. Two minutes later it will do it again. The system it self seems ok, but the fan is constantly on and off. The motor get S so hot that the hood on my car is starting to turn. Next is the airbags. The airbag light for the passenger side is always on indicating a failure. The bag has never been deployed" now the biggest problem is the top end of the motor. My check engine lights keeps coming on. Keeps saying misfire on cylinder 4. everything has been replaced and I still get this code" my vehicle gets it regular maintenance and my mechanic said my car should not having these problems.

- Spring, TX, USA

problem #12

Jun 032015

Pacifica 6-cyl

  • miles
Letter from senator garrett on behalf of constituent re 2004 Chrysler Pacifica airbag. The consumer stated the air bag panel opened and the air bag could be seen. The dealer informed the consumer, there was no issue with the air bag itself.

- Ramsey, NJ, USA

problem #11

Aug 152013


  • 111,300 miles
When I bought it I drove it 20 feet to gas station. The gas tank said I had half a tank of gas. Once I was done I turned the car back on and it said I had no gas! I called the guy who sold it to me and he said it just takes time for it to reregister that I filled it up so I drove it back to him to show him what I was talking about when he got there it said I had half a tank and he told me to drive it home I would be fine! well on the way home it said I had 20 mile till empty but the last thing it showed on gas tank was that I still was at half take so I filled it up again. I took the car to my brothers which is 35 miles from fargo to have him see if he could fix the pumps but he couldn't so I got back on interstate goin 75 mph to go home and the gas light flickered and the car went from 75 to 0 in like 2 seconds. Resulting in myself bashing my head on steering wheel and no air bags went off either! my husband came to get me and brought gas cans to get me enough gas to make it to a gas station! it took us 58 min exactly to fill the tank completely full so I could make it back home. So the next day I called back and they eventually had me take it to lundes in fargo to fix the gas tank which took 1 month almost 2, so when I got it back multiple times in between that time it was still happening! finally they fix it except the fact that a year later it's happening all over again! which was 5 days ago on my way to jamestown with my children in the car! I have called many of places and nobody knows how to fix it. If I go back to lundes they said they had no idea why it would happen again! and how long it would take them to figure it out! it would have happened earlier if I actually drove the car more but ever since the accident when I drive that car I can't stop checking how full the tank is! something needs to be done before someone gets into a serious accident with that car!

- Fargo, ND, USA

problem #10

May 182011

Pacifica 6-cyl

  • 97,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that while starting the vehicle, the air bag warning light illuminated. The vehicle was not taken to a dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 90,000 and the current mileage was 97,000....updated 10-21-13 the consumer stated the battery went dead. When the battery was replaced, the air bag light illuminated.

- Columbus , OH, USA

problem #9

Aug 022011


  • 120,000 miles
Starting in 2011 my Pacifica's electrical systems seem to be shutting down. First I lost the ability to open windows or use power locks on the passenger side. Next I lost the cruise control function. Now my check engine light appears intermittently. Most recently the air bag light and alarm comes on but only intermittently.

- Kitchener Ontario Canada, DC, USA

problem #8

Mar 142012


  • 84,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that the vehicle was taken to the dealer for routine maintenance when the technician advised that the air bag warning light was illuminated and the dashboard was becoming detached, due to the air bag partially deploying. The technician advised the contact that he would have to perform a diagnostic in order to provide an adequate repair. The vehicle was not repaired. The approximate failure mileage was 84,000.

- Covington, GA, USA

problem #7

Aug 282009


  • 80,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that while driving approximately 35 mph, the air bag light illuminated on the instrument panel. In addition, the horn and the cruise control were not functioning. The vehicle was taken to an independent mechanic and the mechanic stated that the clock spring failed and would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 80,000.

- North Canton, OH, USA

problem #6

Jan 052009


  • 97,000 miles
1 SRS clock spring failure 97,000 5 /yr. Results: Air bag would not deploy (SRS light illuminated), no horn, cruise control unexpectedly cuts out or does not work at all. 2 all of above remain disabled until clock spring is replaced. Air bag is extreme safety issue in the event of an accident and horn is extreme safety issue necessary to avoid hazardous situations while driving. www.motortrend.com/roadtests/oneyear/112_0412_2004_chrysler_pacifica/index.html motortrend reports this failure twice in the 1 yr test and review of vehicle. Clock spring is ongoing issue for Chrysler since 1998. 3 replace clock spring harness, old part available.

- Pinckney, MI, USA

problem #5

Jun 062010


  • 74,470 miles
The contact owns a 2004 Chrysler Pacifica. While driving 35 mph in a rain storm, the contact attempted to avoid crashing into a tree branch that suddenly flew across the roadway. The vehicle began to swerve back and forth excessively and the contact was unable to maintain control of the vehicle. The contact crashed into a guard rail. None of the seven air bags deployed. The vehicle was destroyed and towed to an inbound lot. The contact was transported to the hospital with injuries to his back, head and nose. The VIN was not available. The failure mileage and current mileage was 74,470.

- Freemont, IN, USA

problem #4

Mar 132009


  • 14,200 miles
The contact owns a 2004 Chrysler Pacifica. Whenever the contact turns the vehicle, the air bag indicator illuminates. The dealer ordered a clock spring; however, the part has been on back order for over two weeks. As a result, the air bags would not deploy in the event of a crash. The contact does not feel safe driving the vehicle. The failure mileage was 14,200.

- Chicago, IL, USA

problem #3

Dec 272008


  • 86,000 miles
I was T-boned by a vehicle that ran a red light and none of my air bags including side impact ones deployed. The crash totaled my car and I suffered a broken hand, neck and back injuries.

- Aurora, CO, USA

problem #2

Jul 112007

Pacifica 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2004 Chrysler pacific. While driving approximately 70 mph, the was forced to the edge of the road to avoid a vehicle and crashed into an embankment. The vehicle rolled over six times. The air bags failed to deploy. Witnesses at the scene stated that during the third rollover, a 9-year old child, located in the middle row on the driver side, was thrown from the vehicle and died. The child was wearing a seatbelt at the time. All of the other passengers sustained minor injuries. The driver and three passengers were transported to the hospital. A police report was filed. The vehicle was towed to a garage and later determined to be destroyed. The mileages were unknown. Updated 08/05/08

- Jackson, MS, USA

problem #1

Jul 112007

Pacifica 6-cyl

  • Automatic transmission
  • miles
Vehicle was in fatal accident. Driver complained of hearing clicking noises days before accident. Took vehicle to be serviced at the place where vehicle was purchased. The vehicle checked out fine. Driver felt steering wheel lock and was unable to steer while driving on interstate he says could not steer vehicle at all vehicle uncontrollably flipped 6 times. No air bags deployed.

- Southaven, MS, USA