really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
102,127 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Nov 022014

Town & Country

  • 114,550 miles
The contact owns a 2002 Chrysler Town and country. The contact stated that after opening the rear lift gate using the key fob, it suddenly closed independently and without warning, striking the contact's head. The contact attempted to push the lift gate open but it failed to remain upright. The contact sustained injuries to the head and hand which required medical attention. The vehicle was not taken to an independent mechanic for a diagnosis. The manufacturer had been notified of the failure. The approximate failure mileage was 114,550.

- Vero Beach, FL, USA

problem #3

Aug 032010

Town & Country

  • 155,667 miles
The contact owns a 2002 Town and country. The dealer replaced the power lift gate module; however, the failure wasn't corrected. He took the vehicle back to the dealer who stated that they replaced the part specified in the recall; therefore, they could no longer assist him. The contact replaced the lift gate latch himself which was the specific cause for the failure. The manufacturer will not assist the contact with a good will reimbursement, because of the vehicle mileage. The failure mileage was 155,667 and the current mileage was 155,821.

- Mount Laurel, NJ, USA

problem #2

Nov 172006

Town & Country 4WD 6-cyl

  • Automatic transmission
  • 74,000 miles
: the contact stated the rear lift gate opened on its own intermittently. The dealership adjusted the latch, cleaned the sensors, and lubricated the cables, but the problem persisted. Updated 12/28/06.

- Warren, CT, USA

problem #1

Oct 162006

Town & Country 6-cyl

  • Automatic transmission
  • 64,290 miles
10am, driving at a low rate of speed, slowing to turn left, I suddenly lost power steering and had to manual make the turn (very difficult). The van was also hesitating, like it would stall. I regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, I completely stalled in the road and had to restart the vehicle. Brought to dealership Wednesday. They were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). Both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) I have called Chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/NHTSA#10000327 relating to the problem with the power side door and/or liftgate. Even with providing this information, the problem cannot be fixed until they get a "code". I have exhausted my progress with Chrysler in their assistance with the proper diagnosis of the problem so I could pay to have the correct component replaced. My option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle "codes" the problem and no assurances as to the number of diagnostic checks it may take to produce the "code", so I filed a complaint with Chrysler customer assistance "which is handled in house". when asked what department handles complaints, I was told " Chrysler customer assistance". I clarified that is the same department title as to which I was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. The circles begins!

- Cape Elizabeth, ME, USA