hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
80,000 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Chrysler Town & Country:

Unsubscribe any time. We don't sell/share your email.

problem #1

May 092007

Town & Country 6-cyl

  • Automatic transmission
  • 80,000 miles
The van was professionally modified straight from factory by independent mobility systems, Inc (ims) a company out of business that specialized in these modifications. I previously reported back around early 2006 about a safety problem that I had experienced with the vehicles rear shock-absorber lower tie-down brackets. In my complaint I explained that I had experienced a terrifying incident while traveling at 50 mph the left bracket broke at the weld that connected it to the rear axle, causing the highly pressurized shock-absorber to extend and jammed against the pavement and the axle. This caused the rear of the vehicle to jump and shutter violently and making me stop rapidly. Repaired at the cost of $100. On this occasion I was in a parking lot and driving over a speed bump when the weld on the right side bracket broke off. Again I towed it to a midas at different location and spent $45 on the repair. Well this was reported to braun enterprises, a company that specialized in these modifications that has taken up warranty and parts issues from ims. Their response was that since the vehicle was past its warranty period they would not be willing to cover the repairs. This resulted in my first report to dot. The reason for my repeating this report was that it has happened again to one of the same brackets. This happened three times. In my initial report I stated that the reason I suspected this happened was due to faulty engineering. Since the brackets where located lower than any other parts in the bottom of the vehicle it was probably susceptible to road obstacles. I further suggested that another cause might be due to where the brackets were placed and the manner in which they were mounted that was not sufficient to withstand the pressures of everyday driving. Remember these modifications were done on vehicles that Transport people with mobility effected challenges.

- Miami, FL, USA