10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 20,381 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The SRS (airbag warning light) came on my 2009 Chrysler Town & Country during the last week of February 2013. I took the car into the local dealership for diagnostics. They found that the orc (occupant restraint controller) module was giving a fault code B2208 and needs to be replaced by part # 68148358aa (orc module). My own research found a 2011 Chrysler safety recall L01 occupant restraint controller module (attached) for 2008 models of the Chrysler Town & Country and Dodge. Page 3 calls for replacing the orc module with same part number as the one on my vehicle (68148358aa) and replace with caa3L016ab. Also a K25 recall for a drain grommet kit is called for. Only difference is the recall is for the 2008 Town & Country. The dealership said that my vehicle VIN [xxx] is not listed for the recall. I called the Chrysler group recall assistance center @ 1-800-853-1403 and they basically said the same thing as the dealership told me. Chrysler needs to honor their commitment to customer safety by including my vehicle in this recall. The same part numbers exist on both the 2008 model and the 2009 model. This tells me that Chrysler did not improve the orc module in 2009. They used the same. Therefore the same condition exists in the 2009. Safety recall L01 was issued in October 2011. So Chrysler continued to use the same orc module and drain grommet kit in subsequent models until enough customer complaints justified issuing a recall. I'm very concerned that the air bag system may not deploy or it may deploy inadvertently until this is repaired. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Pahoa, HI, USA
2009 Chrysler Town & Country. Consumer writes in regards to occupant restraint controller module malfunction. The consumer stated the air bag light illuminated. A diagnoses revealed the occupant restraint controller module was giving a fault code B2208 and it needed to be replaced. The consumer stated he found a recall for the 2008 models and believed Chrysler should honor their commitment by including his model year in the recall, as the same parts existed on both models.
- Pahoa, HI, USA
Horn assembly came completely loose from the steering wheel. No accident. I assume the driver's air bag is contained within this component. Dealership said cause was faulty part or Monday assembled vehicle.
- Albany, GA, USA
- Oregon City, OR, USA