10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 53,002 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
ON9/16/2020 noted a high pitched whine started when backing out of driveway and continued on the highway approximately 25 miles to work. After work, the check engine light came on and within 1-1.5 miles on local side streets from my work, the car began having trouble with acceleration and bogging. I was able to pull into a local garage. Thankfully, I did not take the highway or this would have been disastrous. 9/17/2020 the service garage had identified need to replace transmission. It only has 74000 miles on it and out extended warranty expired recently. The day prior to this happening, a window molding suddenly flew off our drivers side while on the highway.
- Streamwood, IL, USA
The check engine light came on and within minutes it wasn't moving, only in reserve. The engine light when check had many errors messages about the transmission lines and pump and anything about the transmission basically. The fluid wasn't dry put we added more just in case, no change.
- Huntington, WV, USA
The contact owns a 2015 Chrysler Town and country. The contact stated that while the vehicle was idling at a drive thru, the accelerator pedal was depressed and the vehicle failed to respond. The driver stated no warning light was illuminated. The driver was able to drive to a nearby parking lot and park the vehicle. The driver called the contact so he could continue driving the vehicle to their residence. The contact stated he then experienced the failure himself and also stated that the check engine warning light was illuminated. The vehicle was not drivable. The contact called arrigo Chrysler Dodge Jeep Ram sawgrass located at 5901 madison ave, tamarac, fl 33321, (954) 515-5800 and were made aware of the failure. The vehicle had not been diagnosed or repaired as of yet. Upon investigation, the contact associated the failure with NHTSA campaign number: 16V461000 (power train), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 110,000.
- Deerfield Beach, FL, USA
While driving at approximately 25 mph, I lost all power to engine. No power steering, no brakes, no ability to a accelerate. I was able to put flashers on and pull off main road. I turned ignition off and was able immediately restart it. Two days prior, van wouldn't start and had to be jump started. Interior lights still worked but no power was getting to ignition.
- Fraziers Bottom, WV, USA
All of the sudden my van slipped and went forward after having it looked at my transmission fluid after only 64000 was completely black and have 4 broken aluminum pieces in it. So that's going to be an expensive fix. The van is a 2015. Only 5 years old. It should not be having this problem.
- Metlakatla, AK, USA
After sitting at a stop at a drive thru service, the vehicle lost all ability to accelerate when stepping on the gas. Turned the car off and regained control. Drove for awhile and the transmission started slipping and then would lose complete ability to accelerate. The loss of power would cause the car to come to a standstill with traffic having to deal with my non moving car in the middle of traffic. Engine began to whine also. I turned the car off and would regain control for a short while until it would happen all over again. Took it into a mechanic and was told it was the transmission pump. It is recalled on other vehicles of the same make and model and year but it is not covered on mine. This was the first repair to any non body part of the vehicle. All fluid changes and regular preventive maintenance were kept up to date. It's worrisome that the transmission failed so early on such a new vehicle.
- East Peoria, IL, USA
My vehicle is a 2015 with a little over 87,000 miles. I just had the transmission replaced for the second time since 2017. The first had to have it replaced in 2018 and then again in June 2020. There's obviously a defect with the powertrain in this vehicle. This vehicle has had three transmissions in 5 years. It is still sputtering and doesn't feel right.
- Wilmington, NC, USA
The contact owns a 2015 Chrysler Town & Country. The contact stated while driving 45 mph, while depressing the accelerator pedal, the vehicle failed to shift out of first gear. The contact stated that the check engine warning light was illuminated. The contact pulled off of the roadway and the vehicle was towed to her residence. The following day the vehicle was towed to jacksonville Chrysler Jeep Dodge Ram located at 11101 nurseryfields dr, jacksonville, fl 32256, (904) 493-0000, where it was diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired as of yet. Upon investigation, the contact associated the failure to NHTSA campaign number: 16V461000 (power train), however the VIN was not included. The manufacturer had been informed of failure. The failure mileage was 102,000.
- Jacksonville, FL, USA
The contact owns a 2015 Chrysler Town and country. The contact stated that while driving at an undisclosed speed, the transmission failed to shift as designed, without warning. The vehicle was towed to tyson motor (1 sw. Frontage rd, shorewood, il 60404, (815)741-5520), where the contact was provided an estimate of $6,000 to replace the transmission. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 88,130. Consumer stated vehicle not listed under recall list.
- Plainefield, IL, USA
My wife was driving home on the highway, when the transmission started making a whining noise and would barely move, so I changed the filter and fluid, helped for about 500 miles, then did it again, so I replaced the filter and fluid again, and same thing, started doing it again around 500 miles.
- Avon, SD, USA
When I drive in highway and trying to a full stop because of traffic the car shuts off. In the stop sign when I make full stop the car jumping looks like the gear is not going down. Even when I drive up hill the gear is not going up.
- Ridgewood, NY, USA
The transmission has been slipping and also sometimes when I accelerate it sticks in 2nd gear and then have to pull over and shut of car the start and the problem goes away. I know there was a recall for 2015 Chrysler Town and country's and feel mine was missed in the recall. I would like this investigated.
- West Des Moines, IA, USA
I was driving on the interstate when I felt issues with the transmission and smelt something burning. I was fortunate that there was a rest area nearby and pulled off the highway to inspect. When I pulled into the parking spot, I did not notice any puddles on the ground. By the time I got out of the car, there was a huge puddle of oil on the ground as well as I could see oil dripping from underneath the van. I immediately took it to a dealer where it was diagnosed that the front pump failed requiring replacement of the entire transmission.
- North Chesterfield, VA, USA
The contact owns a 2015 Chrysler Town and country. While the contact's wife was driving approximately 45 mph, the vehicle lost power without warning. The vehicle was towed to stephen wade Chrysler Jeep Dodge Ram (855-227-3516, located at 1724 hilton dr, St. John, Utah 84470) where it was diagnosed that the transmission pump needed to be replaced. The manufacturer was made aware of the failure and did not assist. The vehicle was not repaired. The failure mileage was approximately 60,000.
- St, George, UT, USA
This vehicle was driven by my wife with my kids inside the vehicle. Almost causing a accident which now concerns me for the safety of my family. The gears on this vehicle stop functioning out of nowhere. I'm confused on how a vehicle like this which is suppose to be reliable especially to families that travels in these vehicles. This vehicle is only 4 years old and only has around approximately 60,000 miles. This should never happen to this vehicle unless it is part of this recall. It has not been driven that long and still has low miles. Please help me to fix this problem and get my family to feel safe again in our vehicle. Thankyou
- St.George, UT, USA
Will not shift properly
- Martinsville, IN, USA
In May 2018, my van lost all power while driving on the freeway. The accelerator was pressed as I was driving on the freeway and the RPM just dropped straight to 0. I soon lost my power steering but was still able to get the car to the side of the road. I still had light/radio function. The car would not restart. I had it towed to a repair shop. They performed a diagnostic and replaced my tipm. The car worked after replacement.
- Lino Lakes, MN, USA
In May 2018, my van lost all power while driving on the freeway. I was accelerating, and had complete loss of vehicle power but maintained electrical (lights/radio). My car was towed and I had a diagnostic performed. I had the total integrated power module replaced (tipm). Recently I have experienced intermittent issues such as windshield wipers acting uncontrollable, radio not functioning at period of times. Just last night (November 2019) my car lost all power again while driving and I ended up on the side of the freeway yet again. The same thing happened, the accelerator was pressed as I was driving on the freeway and the RPM just dropped straight to 0. I soon lost my power steering but was still able to get the car to the side of the road. I still had light/radio function. The car would not restart. I had it towed and it is my tipm yet again.
- Lino Lakes, MN, USA
Chrysler 2014 -2019 Town & Country passenger vans are having numerous low compression problems on any or all cylinders in mid range mileage odometer readings ( ours at 87,000 mi.) shooting engine lights on..-after changing all spark plugs and the coil specifically on cylinder 4 that threw the engine light on...the mechanics are saying their is still more internal problems in these engines with low compression making the vehicles run rough at idle but problems will get worse as wrong mixtures of gasoline will create further emission problems and may result in the catalytic converters failing.... could you as the NHTSA research the extent of the problems and work on a recall "??" before the initial repair of cylinder 4 the car at hi way speeds did lose acceleration and caused problems entering hi speed hi ways situations...
- Manchester, NH, USA
- White, GA, USA