Rear passenger door will not lock causing a safety hazard for both children and adult passengers. This is an ongoing problem while driving, or while the vehicle is stationary.

- Detroit, MI, USA

The contact owns a 2016 Chrysler Town and country. The contact stated that the driver's side sliding door failed to open manually or electronically. The failure occurred on the passenger's side sliding door prior to the failure on the driver's side. The vehicle was taken to gillman Chrysler Jeep Dodge Ram (10585 w. sam houston pkwy S, houston, tx 77099, (832) 553-0100) where the driver's side sliding door actuator was replaced however, the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 70,000.

- Sugar Land, TX, USA

Hello, I purchase my 2016 town and county as a brand new vehicle. I had hopes that this would be the last family vehicle that I would purchase to Transport my busy family. However, the time that I have used this mini van has been a series of problems. The main one is the reoccurring problems with the plastic exterior parts to this vehicle constantly coming off. The B pillar applique, left - mopar (5020665ad) and right B pillar applique, right - mopar (5020664ad) are the two parts that I am replacing constantly. The last incident was both parts came off on a busy highway and almost hit another vehicle. These plastic parts are unsafe and a hazard. They are not designed to stay on the vehicle. I took my vehicle in to the dealership and the quote was over 300 dollars to replace. This is an example of how cheap and poorly designed this vehicle is. I am not a happy 2016 Town and country owner. I want the manufacturer/ mopar to do something about this before someone gets hurt!

- Hollywood, MD, USA

Driver side sliding door mechanism would not work using key fob or inside automatic button mounted on inside. Manual lock also would not work. In the event of an emergency or accident we wouldn't have been able to extract our 2-year old grandson quickly as we would have had to get our 5-year old grandson out of his car seat first then crawl over his seat to get his brother out. In an emergency we may not have the time to extract our grandchildren. From research I've done it appears this problem has existed since 2003 & Chrysler has done absolutely nothing to correct this design flaw putting people's lives at risk. I paid over $1,200 to replace the mechanism. In my opinion this is clear negligence by Chrysler/ Dodge. The only saving grace was the repair shop (pep boys) fixed the wrong door, when I complained to their corporate office they agreed to repair the driver's side door. Although, I still had to pay for labor of $457. The first time this happened at our home, had to get the oldest grandson out first, remove his seat then get the 2-year old out. Not easy for a 65 year old with bad knees. If my wife had been alone when this happened she wouldn't have been able to get them out. I hope your Agency looks into this before a tragedy befalls someone unable to exit the vehicle due to an obvious that has been ignored for rears.

- Wimauma, FL, USA

Passenger rear sliding door locked and could not be opened. Dealer replaced latching mech-cost $650 IN2018. Then in 2020 the driver side sliding rear door did the same thing, dealer replaced latching mech-cost $950. This should be a safety issue as the doors can only be opened by the dealer.

- Surprise, AZ, USA

Passenger-side sliding door lock does not work correctly and sometimes gets stuck. It makes a loud buzzing noise when trying to lock and unlock. This is a known issue with this vehicle but no recall has been issued.

- Germantown, MD, USA

Driver side sliding door makes a loud buzzing sound while locking or unlocking the vehicle. I was told by the dealership that this is a common problem for this vehicle and an expensive repair (around $650). Eventually the lock will not function at all and you won't be able to lock or unlock the door. This is a life safety issue that should be addressed by Chrysler.

- Kearney, NE, USA

The lock actuator for the passenger side rear door stopped functioning properly. The door lock stuck in the locked position and the door could not be opened. A body shop got the actuator unstuck, but within a few days it was stuck again, this time in the unlocked position. I started researching the problem online and found a way to get the lock unstuck and I used that trick when it stuck in the locked position, but over time the actuator has also started buzzing. Now when the power door locks are activated, instead of locking or unlocking the actuator on this door just buzzes loudly and the lock mechanism doesn't move. It's been buzzing for months now, so I decided to do some more research and see if it was an issue I felt comfortable fixing myself. Once I started looking, I found several forums were a lot of people were having this same issue, and it was recommended that everyone report this issue to possibly create a recall if the failure rate of the actuator is high enough. I also found that the part that needs replaced is inexpensive, it's less than $50. However, due to the degree of difficulty in accessing the part, the entire door panel has to be taken apart to access it, the average repair quote for this repair is in the $700-$800 range. This seems like a really poor design choice for a part that seems to have such a high failure rate. If you need any additional information or a short video of the buzz, since a picture will not really show the issue please let me know. Thank you!

- Springfield, OH, USA

One day the rear drivers side door wouldn't open in our 2016 Town and country.. it couldn't be locked, unlocked, or opened manually. Two weeks later the rear passengers door started making the same noise. I took it to the dealership, and the mechanic stated that this was a common problem with this particular make and model. I was told the actuators would need to be replaced in both doors ($1000) a door. I asked the mechanic if the car doors could be made functional without fixing the automatic actuators, and they told me basically they have to break the door in order to open it or fix it. This is a huge safety concern. If we were in a car accident there would be no way of opening either passenger door. I asked the mechanic what we were supposed to do in the event of an emergency, and he advised me the only way to open the door would be to replace the actuators. I contacted Chrysler who's only answer was that my car was out of warranty, and there was nothing they were going to do. After looking online to see if there were any other complaints, and the internet was loaded with comments from customers in the same boat. Please look into this issue before someone is trapped inside a car without any possible means of escape!

- Hagerstown, MD, USA

Every time it automatically locks or key fob is used to unlock it- my rear passenger sliding door makes a loud buzzing. Also- that door doesn't lock, even when the lock button is pushed multiple times from the key fob.

- Dardanelle, AR, USA

Our passenger side slider door, does not fully close and creates a clicking noise when closing. This only happens when the temperature outside is warm and the car has been sitting. If we keep the car in the garage it does not happen. The door is also now starting to come ajar while driving causing the interior lights and door ajar light on the dashboard to engage. We are worried the door could physically come open while driving endangering the children in the back. We purchased this car in 2018 and have experienced this issue from the beginning of our ownership. The dealership was unable to replicate and we have just kept the car in the garage to keep it cool, however it is becoming more of an issue and the door will randomly come ajar now while driving.

- Oxford, PA, USA

The driver's side sliding door is stuck in the locked/closed position. I tried to open it with my key, the buttons above the rear-view mirror, and manually with no luck. Took to dealer, and was told it is a common problem that they fix regularly, but there is not recall. I just fixed the passenger side door less that a year ago, and now I am dealing with the driver's side. In the case of an emergengy/accident, how are my kids supposed to get out a a van with a door that will not open manually? it is only a 2016.

- Muncie, IN, USA

The car is 4 years old and the driver side sliding door is stuck in the locked position and will not unlock and cannot be opened. In the event of an accident or fire no one will be able to get out of the car on the drivers side of the vehicle

- Portage, MI, USA

When ever the rear left sliding door locks or unlocks, there is a very loud buzzing sound.

- Provo, UT, USA

The auto door locks on the rear sliding doors jammed and stopped working. After manually unlocking the doors, they now both work, but the lock actuators on both sliding doors make a loud buzzing sound. The passenger side rear door does it when it unlocks, and the driver side rear door does it when it locks.

- Loveland, CO, USA

The driver side passenger door will not unlock/open. It limits my ability to get to my child quickly in the event of an emergency, on side of road, etc.

- Ewa Beach, HI, USA

Both sliding doors would not open. They found that the left side actuator was jammed and the right side was grinding. The doors would not open at all - not even manually. This was a huge safety issue. No one could get out of the van without climbing onto the front or out the back hatch.

- Fulton, MO, USA

The contact called on behalf of her mother who owns a 2016 Chrysler Town and country. The contact stated that the rear passenger's side door slid open without warning. The contact stated that the auto lock feature on driver and passenger side of the vehicle was inoperable. Additionally, the driver's side sliding door was also inoperable. Larry H. miller Dodge Ram of peoria located at (8665 w bell rd, peoria, AZ 85382, (480)865-3986, informed the contact that the vehicle should be diagnosed as to the cause of the failure. The contact stated that the dealer had previously diagnosed the vehicle and stated that there was no defect with the vehicle prior to the warranty expiring. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

- Glendale, AZ, USA

The contact owns a 2016 Chrysler Town and country. The contact stated that the rear driver door failed to open. The contact mentioned that the key fob was used and attempted to unlock the rear driver door manually from the inside of the vehicle and the door failed to open. The vehicle was taken to david Chrysler Dodge Jeep Ram (1801 us-202, glen mills, pa 19342) where it was diagnosed that the module in the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the VIN. A case was filed. The approximate failure mileage was 50,000.

- Valley Forge, PA, USA

The contact owns a 2016 Chrysler Town and country. The contact was unable to unlock the driver's side rear sliding door using the keyfob. The contact was also unable to unlock the sliding door manually. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was contacted or notified of the failure. The approximate failure mileage was 114,000.

- Madison, TN, USA