really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
90,250 miles

About These NHTSA Complaints:

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problem #2

Aug 072013


  • 80,500 miles
Today I was on an urban freeway in heavy downpour. The downpour was so heavy rain could be seen running off the road. Traffic was wide spread, but moving at 45-50 mph, due to the rain. My wipers, at the highest setting, slow down. Car dings. Battery light comes on. I turn off the defroster (ac and ventilation), reduce wiper speed setting, switch from headlights to running lights, all to reduce electrical load. I then notice that the power steering has failed. It was really scary. True fear. The fear which we do not often encounter. I safely got the vehicle off the freeway. No further failure of systems. I drove the vehicle to the nearest shop I knew of, with caution lights on. I there learned that the accessory belt had come off of the engine, due to the rain. The belt was still in good condition, so they slid the same belt back on. I will have my preferred mechanic install an "anti slip" tensioner, belt, and pulley this weekend. This issue, the serpentine belt slipping off the engine in rain and snow, is known to Chrysler, and known to the NHTSA. But it was not known to me until it threatened my safety, and the safety of the motorists around me. If I had begun going around a curve while switching off accessories, driving one handed with a failed power steering system before I knew it had failed, I could have wrecked. Why one handed? because I was turning off accessories because I didn't understand what was wrong, because the warning the car provided suggested that was what I should be doing to keep my car from stalling. I don't know why NHTSA decided this did not merit a recall. They were wrong. I am very thankful that money (to implement the technical service bulletin NHTSA won't share) can fix what went wrong today. Don't operate a gen III Chrysler minivan without a belt upgrade. We cannot control when it rains.

- Dublin, OH, USA

problem #1

Jun 142011


  • 100,000 miles
The contact owns a 2000 Dodge Caravan. The contact stated that the driver side visor was loose and hung over the steering wheel, blocking the contact's vision of the roadway and causing difficulty in steering attempts. The contact crashed into a curve because of the failure. As a result, the front passenger side tire exploded and damage was caused to the vehicle. The vehicle was not inspected or repaired. The VIN was not available. The failure mileage was 100,000 and the current mileage was 110,000.

- Montgomery Village, MD, USA