really awful
Crashes / Fires:
12 / 1
Injuries / Deaths:
14 / 0
Average Mileage:
49,956 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Apr 202012


  • 85,997 miles
The contact owns a 2000 Dodge Durango. While driving 15 mph, the driver and passenger side air bags deployed without warning or impact. A police report was filed and there were no injuries. The vehicle was not diagnosed nor repaired. The manufacturer stated that the VIN was not included in the takata air bag recall. The failure mileage was approximately 85,997.

- Ocean View, HI, USA

problem #18

Sep 282011


  • 98,400 miles
During the accident my truck was hit head-on by a van and the air bag did not deploy. I had head injury (headaches, memory lapses, confusion, blury eyes, back/legs pains till this very day. Chrysler was informed several times about the problems with the truck before the accident and they refused to resolve it and after the accident, they still refused to resolve it.

- Canton, MI, USA

problem #17

Jul 012006


  • 60,000 miles
The contact owns a 2000 Dodge Durango. The contact stated that while driving 35 mph, she crashed into the side of another vehicle and caused the vehicle to crash into a guard rail. The contact stated that none of the air bags deployed. The vehicle was destroyed. All of the necessary parts were ordered and the entire vehicle was repaired by a relative. The frame was also straightened by the relative. Three years later, the contact crashed into the side of a truck. Again, none of the air bags deployed. The vehicle was destroyed. The contact was not injured in either crash. The manufacturer was not notified of the failure. The failure mileage was 60,000 and the current mileage was 130,000.

- Kings Mountain, NC, USA

problem #16

Sep 102012


  • 153,000 miles
The contact owns a 2000 Dodge Durango. The contact stated that while driving 40 mph, the vehicle was involved in a head on collision and the air bags failed to deploy. A police report was filed. The driver sustained a neck sprain and lacerations to the forehead. The front passenger sustained multiple contusions and one of the rear passenger sustained facial lacerations. A second passenger sustained burns from the seat belt. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 153,000.

- Tucson, AZ, USA

problem #15

Aug 112012


  • 138,164 miles
The contact owns a 2000 Dodge Durango. While driving approximately 5 mph, another vehicle going approximately 55 mph crashed into the front passenger side of the contact's vehicle. The air bags did not deploy. The contact sustained injuries to the left hand, hip, and rib. The contact and her child who was in the rear middle seat were transported to the hospital via ambulance. The contact's child sustained bruises to the shoulder from the child seat straps. The vehicle was driven away from the scene and was not taken to a repair shop. Prior to the crash while driving approximately 10 mph, the contact depressed the brake pedal but the brakes would not respond and the vehicle suddenly slid and crashed into another vehicle. The vehicle was taken to the dealer for diagnostics however, the technician was unable to diagnose the failure. The vehicle was not repaired. The approximate failure mileage was 138,164.

- Sedalia, MO, USA

problem #14

Jun 012008


  • 68,000 miles
The cruise control and horn quit working. I was checking the internet to see what could be wrong with it. I found the recall for replacing the clockspring in the steering wheel and this could cause my problems plus cause my air bag to not deploy in an accident. I contacted the dealer and was told my # (*)was not included and to call Chrysler, which I did. I was told the same thing and that I should take it to be fixed and then if it were added to the recall I would be reimbursed. I don't feel I should be responsible for this repair and I don't have the money for it. What happens if I'm in an accident like the ones I've read in some of these other complaints and my air bag does not deploy. Is it just sol or can I sue Chrysler? I feel they should include mine and the others in the recall.

- Belding, MI, USA

problem #13

Jul 252006

Durango 4WD 8-cyl

  • Automatic transmission
  • 104,000 miles
The contact owns a 2000 Dodge Durango. While driving 60 mph, the vehicle crashed into the rear of another vehicle, which damaged the entire front end. The air bags did not deploy. The road conditions were normal. The current and failure mileages were 104,000. Updated 12/31/07

- Lubec, ME, USA

problem #12

Feb 272001

Durango 8-cyl

  • Automatic transmission
  • 27,000 miles
Winding sound in steering when tuning wheel, horible sound while turning wheels and backing up, door locks are in locked position (can't open to get out of car and loud sound going off when door locks are supposed to self lock at 25 mph)bought car in 2001, after 6 mo took car to dearership to report problems while still under warranty and they said nothing was wrong. Still have paperwork to show of the complaints.I have 3 small grandchildren I take care of and Transport in the vehicle. Hope you people do something about this before someone dies or you will really be out of pocket. I have less that 60,000 miles on SUV so this can't be due to wear and tear. ( I marked oem yes if that pertains to original parts on SUV).

- Devore, CA, USA

problem #11

Jul 182001

Durango 8-cyl

  • Automatic transmission
  • 15,000 miles
While driving at any speed, consumer can hear a clicking sound coming from the front wheels. A mechanic examined the vehicle and found that the ball joints were worn on both sides. The consumer also found out that the clock spring is defective in the vehicle.

- Tamarac, FL, USA

problem #10

May 112004

Durango 4WD 8-cyl

  • Automatic transmission
  • 68,600 miles
I stopped at a stop sign and waited for the other vehicle to go by. As they passed me, I made a right turn and headed South in the same direction. Within 30 ft after I took off from the stop sign, I glanced to the left and when I looked forward the vehicle in front me had stopped. I turned my wheels to the right and struck the other vehicle. My driver front corner struck his rear right corner. I was only going 20 mph because of the school and all the children were present on both sides of the street. My vehicle's front driver side was pushed in and then it started on fire. Within a matter of minutes the vehicle was engulfed in flames. By the time the fire department came the vehicle was a total loss. I called DaimlerChrysler and explained what has happened. I was told that they will investigate and let me know what they have found. Chrysler went into great detail why the air bags did not deploy, but as far as fire goes I was told " it appears the impact caused a short, which started the fire". no other explanation was given at all. From the stop sign to where accident happened was about 220 ft. I don't think that a $34,000 vehicle should be lost at 20mph impact. I was given Chrysler file #[xxx]. vehicle: 2000 Dodge Durango, VIN [xxx] St. Francis, wi police department & St. Francis fire department came out to the accident site. Updated 07/30/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Cudahy, WI, USA

problem #9

Sep 152003


  • Automatic transmission
  • 47,000 miles
My wife hit a concrete barrier housing a 30 ft. Pole head on doing approx $9000 damage. She had to be taken by paramedics to a local hospital beacause her head hit & broke the visor and visor arm then hit the steering wheel when the airbags did not deploy. She was driving approx 15 mph when the accident occurred. She was out of work a week due to her injuries and still has medical issues. Chrysler sent an investigator to check the system who stated it was fine.

- Homewood, IL, USA

problem #8

Jul 032000

Durango 8-cyl

  • Automatic transmission
  • 20,000 miles
1) replaced rack & pinion @ 41K miles 2) passenger window has been repaired 4 times at dealer and is working more poorly than ever before 3) two batteries replaced in first 2 years-I'm on my third now 4) SUV towed due to air bag light.

- La Palma, CA, USA

problem #7

Jan 192004

Durango 8-cyl

  • Automatic transmission
  • 64,000 miles
My children and I were involved in an auto accident in which we were hit in the rear, and then hit the car in front of us, which also hit the car in front of them.our 2000 Dodge Durango appears to have faulty safety mechanisms, and other hazards, for neither air bag deployed, and both front seats collapsed.

- Birmingham, AL, USA

problem #6

Sep 042003


  • miles
While driving at 45 mph consumer's vehicle rear ended another vehicle. Upon impact, driver's side air bag did not deploy.

- Mobile, AL, USA

problem #5

Nov 282002

Durango 8-cyl

  • Automatic transmission
  • miles
The air bags failed to deploy during a frontal collision.

- Jeffersonville, KY, USA

problem #4

Aug 012000

Durango 4WD

  • miles
Consumer has had several problems with the steering, the rack and pinion, gear assembly, steering column assembly and the clockspring have been replaced, even after the recall regarding the clockspring assembly, the vehicle continues to have steering problems, consumer states that prior to the clockspring failing, the steering wheel freezes until the wheel is forced past a point to free it.

- Hudson, OH, USA

problem #3

Jul 112000

Durango 4WD

  • Automatic transmission
  • miles
Consumer was traveling about 30mph on highway and was involved in a collision. Upon impact, both air bags failed to deploy. One person was injured in accident, consumer has extended warranty, however could not find anyone to check out airbags.

- Yuba City, CA, USA

problem #2

Oct 132000

Durango 4WD

  • Automatic transmission
  • miles
While making a turn power steering locked up, and the air bag light illuminated. Consumer was told by dealer, that the clock spring broke, and that this could cause the air bag to deploy.

- Granger, IN, USA

problem #1

Mar 142000

Durango 4WD

  • miles
No summary listed for abov evehicle.

- Mixico D.F., FL, USA